All Systems Operational

Communications Automation Platform (CAP) Operational
Smartflows Automation Operational
Insights Analytics Operational
Engage Campaigns Operational
IntelePeer Portal Operational
Intelepeer Portal API Operational
List Management Operational
AI Hub Operational
Intelepeer LLM Operational
Open AI Operational
Azure Service Operational
Smart Messaging Platform Operational
SMS Operational
MMS Operational
10DLC Operational
SMS API Operational
Telecom Watchlist Operational
Verizon Networks Operational
AT&T Operational
T-Mobile Operational
Neustar Operational
Lumen Toll Free Operational
Cloud Watchlist Operational
Deepgram Operational
Google Services Operational
Amazon Operational
IBM WATSON Operational
test deepgram Operational
Voice Services Operational
Chicago Switch Operational
Dallas Switch Operational
Denver Switch Operational
Voice Services Portal Operational
Switch Number Translations Operational
Call Authentication API Operational
CNAM Services Operational
International Dialing Operational
Phone Calling (PSTN) Operational
IntelePeer.com Operational
MS Teams Operational
Smart Communicator Operational
DNS Servers Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

AI Hub, Voice Services Portal, Vertical UI, CPaaS and Smart Communicator Jan 29, 2026 20:00 - Jan 30, 2026 04:00 EST

Release includes the following:

• AI Hub - Added enhancements to improve consistency by simplifying service URL patterns and ensure logs record accurate date information. These changes help support clearer troubleshooting, better diagnostics, and a more reliable overall experience.

• Voice Service Portal - These enhancements simplify service URL patterns, improve real-time communication between components, and strengthen logging accuracy, supporting better visibility, diagnostics, and overall platform stability.

Updated Portal UI Experience - We’re introducing a refreshed Portal user interface (UI) that offers a more modern, streamlined experience. Starting today, the new UI will be the default view, and users can still switch back to the previous version.
Important: On February 26, the option to switch back to the previous version will be removed, and the new Portal UI will become the only available experience.

• Vertical UI - This update delivers a significant enhancement to Solutions Hub, enabling easier self-service and simpler configuration management at each location. It allows teams to control features, appointment policies, language prompts, and FAQ content, providing greater flexibility and consistency across locations.

• List Management - This update includes backend compatibility improvements, stronger validation to properly handle special characters, and enhancements to support the new Portal experience. Together, these changes ensure smoother editing, safer navigation, and a more reliable user experience when working with lists.

• DNS servers - Maintenance updates DNS routing and adds public resolvers to improve reliability and resolution performance. This work will be performed with full redundancy in place to minimize any service disruption.

• CPaaS - This update delivers a range of improvements to enhance system reliability, observability, and performance. Key changes include migration to updated monitoring functionality, enhanced event logging, fixes for action execution and buffer limitations, and multiple bug fixes addressing stability, race conditions, and message handling.

• Smart Communicator - This update introduces enhancements to support collaborative group messaging and improves access to shared and supervised inbox information. It also refines compliance-related user experiences and simplifies inbox onboarding, helping teams manage conversations more efficiently and with greater clarity.


All releases and upgrades will be performed gradually across redundant segregated environments, nodes, and locations per our standard Change Management procedures. We have built in redundancy to ensure uninterrupted service—there will be active nodes, environments, and locations active at all times while the targeted nodes are upgraded. IntelePeer will always have a roll-back procedure as a standard requirement and will deploy that if there are any issues in our in-process, and post release testing.


AI Hub, Voice Services Portal, Vertical UI, CPaaS and Smart Communicator

https://docs.IntelePeer.com/atmosphere/Content/Home.htm
Posted on Jan 16, 2026 - 15:21 EST

AI Hub Jan 30, 2026 05:30-09:30 EST

Upcoming scheduled maintenance notice

Release includes the following:

• Improvements and fixes: Bug fixes and enhancements related to the UI experience in AI Hub.

• Improved Navigation: Updates to make accessing features and resources more intuitive.


All releases and upgrades will be performed gradually across redundant segregated environments, nodes, and locations per our standard Change Management procedures. We have built in redundancy to ensure uninterrupted service—there will be active nodes, environments and locations active at all times while the targeted nodes are upgraded. IntelePeer will always have a roll-back procedure as a standard requirement and will deploy that if there are any issues in our in-process, and post release testing.

AI Hub


https://docs.IntelePeer.com/atmosphere/Content/Home.htm
Posted on Jan 16, 2026 - 15:08 EST

DNS Servers Feb 5, 2026 20:00 - Feb 6, 2026 04:00 EST

Upcoming scheduled maintenance notice

Release includes the following:

• DNS Servers - Maintenance updates DNS routing and adds public resolvers to improve reliability and resolution performance. This work will be performed with full redundancy in place to minimize any service disruption.


All releases and upgrades will be performed gradually across redundant segregated environments, nodes, and locations per our standard Change Management procedures. We have built in redundancy to ensure uninterrupted service—there will be active nodes, environments, and locations active at all times while the targeted nodes are upgraded. IntelePeer will always have a roll-back procedure as a standard requirement and will deploy that if there are any issues in our in-process, and post release testing.


DNS Servers

https://docs.IntelePeer.com/atmosphere/Content/Home.htm
Posted on Jan 16, 2026 - 15:07 EST
Jan 23, 2026
Voice Services Portal, CPaaS, Chicago Switch and DNS Servers
Completed - The scheduled maintenance has been completed.
Jan 23, 04:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 22, 20:00 EST
Scheduled - Upcoming scheduled maintenance notice

Release includes the following:

• Voice Service Portal - This update simplifies service URL patterns and adds a new interface to support smoother, real-time communication between platform components. It also enhances logging with improved structure and accurate date formatting for better visibility and diagnostics, while addressing underlying asynchronous processing improvements to strengthen overall stability.
Updated Portal UI Experience - We’re introducing a refreshed Portal user interface (UI) that offers a more modern, streamlined experience. Starting today, the new UI will be the default view, and users can still switch back to the previous version.
Important: On February 26, the option to switch back to the previous version will be removed, and the new Portal UI will become the only available experience.

• CPaaS - This update delivers a range of improvements to enhance system reliability, observability, and performance. Key changes include migration to updated monitoring functionality, enhanced event logging, fixes for action execution and buffer limitations, and multiple bug fixes addressing stability, race conditions, and message handling.

• Chicago Switch - Chicago HD drive replacement on the alternate node. No planned service impact during this activity. All systems will continue to operate normally, and the team will monitor the environment to ensure full stability throughout the maintenance.

• DNS servers - This maintenance updates DNS routing and adds public resolvers to improve reliability and resolution performance. This work will be performed with full redundancy in place to minimize any service disruption.


All releases and upgrades will be performed gradually across redundant segregated environments, nodes, and locations per our standard Change Management procedures. We have built in redundancy to ensure uninterrupted service—there will be active nodes, environments, and locations active at all times while the targeted nodes are upgraded. IntelePeer will always have a roll-back procedure as a standard requirement and will deploy that if there are any issues in our in-process, and post release testing.


Voice Services Portal, API, SmartFlows, DNS Servers

https://docs.IntelePeer.com/atmosphere/Content/Home.htm
Jan 9, 09:39 EST
Jan 22, 2026
Operator Connect Trunks
Completed - The scheduled maintenance has been completed.
Jan 22, 22:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 22, 20:00 EST
Scheduled - Upcoming scheduled maintenance notice

Release includes the following:

• Operator Connect Trunks - As part of ongoing Microsoft Teams Operator Connect validation, we are aligning Calling Line Identity and privacy behavior across all North America trunks to ensure consistent handling of caller information and anonymous calls. This change is being completed with no expected downtime or service interruption.


All releases and upgrades will be performed gradually across redundant segregated environments, nodes, and locations per our standard Change Management procedures. We have built in redundancy to ensure uninterrupted service—there will be active nodes, environments, and locations active at all times while the targeted nodes are upgraded. IntelePeer will always have a roll-back procedure as a standard requirement and will deploy that if there are any issues in our in-process, and post release testing.


Operator Connect Trunks for iPilot

https://docs.IntelePeer.com/atmosphere/Content/Home.htm
Jan 16, 15:15 EST
Jan 21, 2026
Emergency Break Fix – Engage
Completed - The scheduled maintenance has been completed.
Jan 21, 04:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 21, 00:00 EST
Scheduled - Upcoming scheduled maintenance notice

Release includes the following:

• Engage - This maintenance includes updates to retry logic along with improvements across telemetry, data handling, and campaign management to strengthen overall platform reliability. Enhancements provide clearer visibility into system behavior, while UI refinements and targeted campaign fixes help deliver a smoother, more consistent experience for agents and administrators.

All releases and upgrades will be performed gradually across redundant segregated environments, nodes, and locations per our standard Change Management procedures. We have built in redundancy to ensure uninterrupted service—there will be active nodes, environments, and locations active at all times while the targeted nodes are upgraded. IntelePeer will always have a roll-back procedure as a standard requirement and will deploy that if there are any issues in our in-process, and post release testing.


Engage

https://docs.IntelePeer.com/atmosphere/Content/Home.htm
Jan 20, 15:22 EST
Jan 20, 2026
DNO Extended Customer Cleanup
Completed - The scheduled maintenance has been completed.
Jan 20, 22:30 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 20, 18:30 EST
Scheduled - Upcoming scheduled maintenance notice

Release includes the following:

• Routing Engine This change is part of the extended customer cleanup for Do Not Originate (DNO) compliance, adding call screening to block calls from numbers on the industry DNO list or from invalid or fictitious area codes. Blocked calls will return a SIP 603 release code, helping ensure continued compliance with FCC regulations.

All releases and upgrades will be performed gradually across redundant segregated environments, nodes, and locations per our standard Change Management procedures. We have built in redundancy to ensure uninterrupted service—there will be active nodes, environments, and locations active at all times while the targeted nodes are upgraded. IntelePeer will always have a roll-back procedure as a standard requirement and will deploy that if there are any issues in our in-process, and post release testing.

Routing Engine

https://docs.IntelePeer.com/atmosphere/Content/Home.htm


Below is the prior notification that was previously shared.

IMPORTANT NOTICE: FCC Do Not Originate (DNO) Call Blocking Rules

Dear Valued Business Customer,

We are writing to inform you of an important regulatory change from the FCC that will enhance the integrity of the voice telecommunications network.

What's Changing

Effective December 15, 2025, the Federal Communications Commission (FCC) requires all voice service providers to implement Do Not Originate (DNO) blocking. This means IntelePeer and other carriers must block call attempts when the calling number is an invalid telephone number that no legitimate caller should be using.

The FCC’s summary announcement is at https://www.fcc.gov/document/fcc-announces-effective-date-providers-block-dno-list. The detailed FCC order can be reviewed at https://docs.fcc.gov/public/attachments/FCC-25-15A1.pdf

Why This Change Is Happening

This new policy is designed to combat illegal robocalling and caller ID spoofing by scammers and fraudsters. Bad actors frequently disguise their identity by spoofing phone numbers--sometimes selecting numbers randomly, which can result in the use of invalid or unassigned numbers. While it remains challenging to stop calls that spoof legitimate phone numbers, blocking calls from demonstrably invalid numbers is straightforward, as there is no legitimate reason for any caller to use such numbers.

What Constitutes an Invalid Calling Number

A phone number is considered invalid and will be blocked if the number populated in the SIP Invite’s From header matches either of the following conditions:

1. Do Not Originate Designation: The number's owner has designated it for inbound calls only, indicating that all outbound calls from that number are, by definition, unauthorized and spam.

2. Unassigned or Undefined Numbers: The number is undefined or otherwise unassigned according to the North American Numbering Plan (NANP). For example, phone numbers are invalid if they have an area code (NPA) or exchange (NPA-NXX) that does not exist in the NANP.

You are not required to use calling numbers assigned in your IntelePeer inventory. If you place calls through IntelePeer using calling numbers you procured through another number provider, that is a legitimate and valid use case. Your use of non-inventory numbers will affect whether your calls receive STIR/SHAKEN A attestation versus B attestation, but using numbers outside your IntelePeer inventory does not make them invalid, and you do not need to provide evidence to IntelePeer that you are authorized to use those numbers.

What About Private Numbering Plans

If your organization uses private numbers for internal communications (such as between company locations or applications), these numbers may appear to the network as invalid or malformed NANP numbers and will be subject to DNO blocking unless specifically addressed.

If you currently send traffic to IntelePeer using private numbering plans or custom calling number formats for internal applications, please contact IntelePeer as soon as possible to discuss accommodation options for your specific requirements.

What This Means for You

We anticipate this policy will not impact your normal business operations if your equipment is properly configured. However, if your calling equipment is transmitting invalid calling numbers due to misconfiguration, those calls will be blocked by IntelePeer or other carriers in the call path.

When Will This Change Happen

Timeline: The FCC requires all carriers to implement DNO blocking by December 15, 2025. IntelePeer will begin deploying this capability during November 2025, and some other carriers have already implemented their DNO blocking solutions.

Important: DNO blocking may already affect your calls today. Each network in the call path independently applies DNO screening, meaning a call will be blocked if any transit carrier in the route detects an invalid calling number—regardless of whether IntelePeer has completed its DNO deployment. Your outbound calls may traverse networks which already activated DNO blocking.

Action Required

We recommend that you:

• Review your voice equipment configuration to ensure all outbound calls use valid calling numbers.

• Contact your equipment vendor if you need assistance verifying your configuration

Questions or Concerns?

If you have questions about this change or experience any issues with your outbound calling service, please contact Support immediately, using one of these methods:


IntelePeer NOC Team via Email Trouble Ticketing System – support@intelepeer.com

IntelePeer NOC Team via phone – (866) 780-8639 or (720) 889-9599
Jan 16, 18:25 EST
Jan 19, 2026

No incidents reported.

Jan 18, 2026

No incidents reported.

Jan 17, 2026
External Vulnerability Scans
Completed - The scheduled maintenance has been completed.
Jan 17, 18:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 17, 10:00 EST
Scheduled - Upcoming scheduled maintenance notice

IntelePeer's Infosec team will be conducting routine external vulnerability scans.

All releases and upgrades will be performed gradually across redundant segregated environments, nodes, and locations per our standard Change Management procedures. We have built in redundancy to ensure uninterrupted service—there will be active nodes, environments, and locations active at all times while the targeted nodes are upgraded. IntelePeer will always have a roll-back procedure as a standard requirement and will deploy that if there are any issues in our in-process, and post release testing.

IntelePeer.com
Jan 9, 09:28 EST
Jan 16, 2026
Voice Services Portal, SmartFlows and DNS Servers
Completed - The scheduled maintenance has been completed.
Jan 16, 04:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 15, 20:00 EST
Scheduled - Upcoming scheduled maintenance notice

Release includes the following:

• Voices Services Portal - This maintenance addresses backlog items and bug fixes related to the new, opt-in user interface. It also includes refinements from the initial rollout and improvements tied to single sign-on (SSO) to ensure a smoother and more consistent portal experience.

• SmartFlows - This maintenance consolidates the latest updates and fixes for the SmartFlows generation engine, strengthening reliability and preparing the platform for upcoming enhancements. It also improves usability and consistency through refined action labels and UI enhancements that make flows easier to configure and better support speech-related integrations.

• DNS Servers - This maintenance updates DNS routing and adds public resolvers to improve reliability and resolution performance. This work will be performed with full redundancy in place to minimize any service disruption.


All releases and upgrades will be performed gradually across redundant segregated environments, nodes, and locations per our standard Change Management procedures. We have built in redundancy to ensure uninterrupted service—there will be active nodes, environments, and locations active at all times while the targeted nodes are upgraded. IntelePeer will always have a roll-back procedure as a standard requirement and will deploy that if there are any issues in our in-process, and post release testing.


Voice Services Portal, Mixins, API, SmartFlows, DNS Servers

https://docs.IntelePeer.com/atmosphere/Content/Home.htm
Jan 9, 09:27 EST
Jan 15, 2026
Jan 14, 2026

No incidents reported.

Jan 13, 2026

No incidents reported.

Jan 12, 2026

No incidents reported.

Jan 11, 2026

No incidents reported.

Jan 10, 2026

No incidents reported.

Jan 9, 2026

No incidents reported.

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