All Systems Operational

Communications Automation Platform (CAP) Operational
Smartflows Automation ? Operational
Insights Analytics ? Operational
Engage Campaigns ? Operational
IntelePeer Portal ? Operational
Intelepeer Portal API ? Operational
List Management Operational
AI Hub Operational
Intelepeer LLM Operational
Open AI Operational
Azure Service Operational
Smart Messaging Platform Operational
SMS Operational
MMS Operational
10DLC Operational
SMS API ? Operational
Telecom Watchlist Operational
Verizon Networks Operational
AT&T Operational
T-Mobile Operational
Neustar ? Operational
Lumen Toll Free Operational
Cloud Watchlist Operational
Deepgram Operational
Google Services Operational
Amazon Operational
IBM WATSON ? Operational
test deepgram ? Operational
Voice Services Operational
Chicago Switch Operational
Dallas Switch Operational
Denver Switch Operational
Voice Services Portal ? Operational
Switch Number Translations ? Operational
Call Authentication API ? Operational
CNAM Services Operational
International Dialing Operational
Phone Calling (PSTN) Operational
IntelePeer.com Operational
MS Teams ? Operational
Smart Communicator Operational
DNS Servers Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

NUSO Maintenance on the Orange Platform Apr 1, 2025 23:00 - Apr 2, 2025 02:00 EDT

NUSO will be conducting planned maintenance on the Orange Platform.

Due to the high level of redundancy in their infrastructure, they expect minimal service impact. However, there is a possibility of brief interruptions affecting inbound calling only during this time.
Outbound calling will not be impacted.

Any potential disruption to inbound calls will be brief, lasting no more than 10 minutes at a time.

NUSO appreciates your patience as they work to improve their services.

Posted on Mar 25, 2025 - 11:54 EDT

AI Release Apr 3, 2025 06:00-07:00 EDT

Upcoming scheduled maintenance notice

• This release introduces a database change that facilitates the versioning of AI Workflows.

• This enhancement aims to improve the management and tracking of different workflow iterations.

• To implement this change, an updated schema will need to be applied to the database.


No planned service impact during this activity.


https://docs.intelepeer.com/atmosphere/Content/Home.htm

Posted on Mar 21, 2025 - 15:39 EDT

IntelePeer Components Apr 3, 2025 20:00 - Apr 4, 2025 04:00 EDT

Upcoming scheduled maintenance notice

Release includes the following:

• Press or Say Fixes: Allow Interrupt checkbox now functions correctly, XML updates ensure proper
behavior, and silent caller input is no longer misinterpreted as a hang-up.

• Other Fixes: Configured Max Digits now moves the flow forward as expected, and the
$TRANSFER_#.STATUS variable correctly populates the transfer status.

• Enhanced Reporting Action – The Available Variables section is now positioned at the top of the
Configurations Panel for easier metric management, and the KPI drop-down list is optimized for efficient
data access. The Labels input has been removed to streamline the workflow.

• Bug Fixes & UI Improvements – Fixed cursor inconsistencies, improved small-screen functionality,
enhanced pagination accuracy and resolved issues with Menu Trees and DTMF.

• Optimized User Experience – Refinements enhance usability, providing a smoother, more intuitive
interface with improved accessibility and efficiency.


Minor disruptions could be experienced but not expected.

CPaaS v3.1, SmartFlows v2.12

https://docs.intelepeer.com/atmosphere/Content/Home.htm

Posted on Mar 21, 2025 - 15:44 EDT

IntelePeer Components Apr 10, 2025 20:00 - Apr 11, 2025 04:00 EDT

Upcoming scheduled maintenance notice

Release includes the following:

• Improved search functionality within Smart Analytics. By refining search capabilities, the
platform enhances overall productivity and data accessibility.

• Enhanced KPI Reporting. These improvements ensure better tracking of business objectives and
overall operational efficiency.

• This enhancement aims to improve the management and tracking of different workflow iterations.
As a result, users can more effectively monitor progress and optimize their workflows for
greater efficiency.

• Improvements and fixes: Bug fixes and enhancements for a smoother experience in the Voice
Services Portal. Users can now expect a more seamless interaction with the portal, resulting in
increased efficiency and usability.


Minor disruptions could be experienced but not expected.

Data v2.0, Mixins v4.0, API and Portal v2.6.4

https://docs.intelepeer.com/atmosphere/Content/Home.htm

Posted on Mar 28, 2025 - 17:24 EDT
Mar 29, 2025
Completed - The scheduled maintenance has been completed.
Mar 29, 00:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 28, 20:00 EDT
Update - We will be undergoing scheduled maintenance during this time.
Mar 28, 16:33 EDT
Scheduled - Upcoming scheduled maintenance notice

• IntelePeer will enable logging to track and record system activities.

• This logging will help monitor performance, troubleshoot issues, and
ensure compliance with internal policies

• The collected data will be used exclusively for internal analysis and improvements.

• DNS enhancements.

PCI, DNS

No planned service impact during this activity.

Mar 28, 16:27 EDT
Mar 28, 2025
Mar 27, 2025
Completed - The scheduled maintenance has been completed.
Mar 27, 00:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 26, 20:00 EDT
Scheduled - Upcoming scheduled maintenance notice

Release includes the following:

• Enhanced Reporting Action – The Available Variables section is now positioned at the top of the
Configurations Panel for easier metric management, and the KPI drop-down list is optimized for efficient
data access. The Labels input has been removed to streamline the workflow.

• Bug Fixes & UI Improvements – Resolved cursor inconsistencies in the Audio Settings pop-up, ensured
seamless functionality on the Metadata and Metrics page for smaller browser windows, and improved
pagination on the Flows page for accurate display updates when copying flows. Also,
addressed issues with the Menu Trees and DTMF.

• Optimized User Experience – Refinements enhance usability, providing a smoother, more intuitive
interface with improved accessibility and efficiency across reporting and workflow management.

• Switched Number Translation – Now available exclusively for Microsoft Teams-only customers.

• Enhanced SmartAgent Ordering – Customers can now order more than five numbers at once.

• List Management Restrictions – Read-only users can no longer make updates.


Minor disruptions could be experienced, but not expected.


SmartFlows v2.12, Portal v2.8

https://docs.intelepeer.com/atmosphere/Content/Home.htm

Mar 13, 19:59 EDT
Mar 26, 2025
Mar 25, 2025

No incidents reported.

Mar 24, 2025

No incidents reported.

Mar 23, 2025

No incidents reported.

Mar 22, 2025
Completed - The scheduled maintenance has been completed.
Mar 22, 22:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 22, 10:00 EDT
Scheduled - Upcoming scheduled maintenance notice

IntelePeer's Infosec team will be conducting routine external vulnerability scans.


No planned service impact during this activity.

Feb 28, 10:03 EST
Mar 21, 2025
Completed - The scheduled maintenance has been completed.
Mar 21, 00:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 20, 20:00 EDT
Scheduled - Upcoming scheduled maintenance notice

Release includes the following:

• Press or Say Fixes: Allow Interrupt checkbox now functions correctly, XML updates ensure proper
behavior, and silent caller input is no longer misinterpreted as a hang-up.

• Other Fixes: Configured Max Digits now moves the flow forward as expected, and the
$TRANSFER_#.STATUS variable correctly populates the transfer status.

• Routine Firewall Maintenance – Ensures security, performance, and compliance by
updating rules and optimizing network traffic management.

CPaaS v3.1 and Firewall

Minor disruptions could be experienced, but not expected.

https://docs.intelepeer.com/atmosphere/Content/Home.htm

Mar 13, 19:57 EDT
Mar 20, 2025
Mar 19, 2025

No incidents reported.

Mar 18, 2025

No incidents reported.

Mar 17, 2025

No incidents reported.

Mar 16, 2025

No incidents reported.

Mar 15, 2025

No incidents reported.