All Systems Operational

Communications Automation Platform (CAP) Operational
Smartflows Automation ? Operational
Insights Analytics ? Operational
Engage Campaigns ? Operational
IntelePeer Portal ? Operational
Intelepeer Portal API ? Operational
List Management Operational
AI Hub Operational
Intelepeer LLM Operational
Open AI Operational
Azure Service Operational
Smart Messaging Platform Operational
SMS Operational
MMS Operational
10DLC Operational
SMS API ? Operational
Telecom Watchlist Operational
Verizon Networks Operational
AT&T Operational
T-Mobile Operational
Neustar ? Operational
Lumen Toll Free Operational
Cloud Watchlist Operational
Deepgram Operational
Google Services Operational
Amazon Operational
IBM WATSON ? Operational
test deepgram ? Operational
Voice Services Operational
Chicago Switch Operational
Dallas Switch Operational
Denver Switch Operational
Voice Services Portal ? Operational
Switch Number Translations ? Operational
Call Authentication API ? Operational
CNAM Services Operational
International Dialing Operational
Phone Calling (PSTN) Operational
IntelePeer.com Operational
MS Teams ? Operational
Smart Communicator Operational
DNS Servers Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Hermes, Data & Insights, CPaaS, SMS Sep 18, 2025 20:00 - Sep 19, 2025 04:00 EDT

Upcoming scheduled maintenance notice

Release includes the following:

• Hermes – Enhancements include new performance metrics, updates to experimental features, and fixes such as language detection to strengthen overall stability. This release also lifts previous character limits, improves handling of complex data, and enhances tracking for more reliable and consistent processing, even in error or timeout scenarios.

• Data & Insights – Expanded data enrichment and role-based features provide better visibility and more control. These updates make it easier to manage access and gain stronger insights.

• CPaaS – Monitoring capabilities have been expanded with new telemetry data and improved traceability across the platform. Updates also enhance integration performance, improve data handling, and strengthen workflow reliability.

• SMS VMs – Some SMS VMs are being migrated to upgraded infrastructure with full redundancy in place. This ensures there will be no service disruption during the migration while improving.


All releases and upgrades will be performed gradually across redundant segregated environments, nodes, and locations per our standard Change Management procedures. We have built in redundancy to ensure uninterrupted service—there will be active nodes, environments, and locations active at all times while the targeted nodes are upgraded. Intelepeer will always have a roll-back procedure as a standard requirement and will deploy that if there are any issues in our in-process, and post release testing.


Hermes, Data & Insights, CPaaS, SMS

https://docs.intelepeer.com/atmosphere/Content/Home.htm
Posted on Sep 05, 2025 - 18:05 EDT

AI Hub Sep 19, 2025 05:30-09:30 EDT

Update - We will be undergoing scheduled maintenance during this time.
Sep 05, 2025 - 09:49 EDT
Scheduled - Upcoming scheduled maintenance notice

Release includes the following:

• Improvements and fixes: Bug fixes and enhancements related to the UI experience in AI Hub.

• Improved Navigation: Updates to make accessing features and resources more intuitive.


All releases and upgrades will be performed gradually across redundant segregated environments, nodes, and locations per our standard Change Management procedures. We have built in redundancy to ensure uninterrupted service—there will be active nodes, environments and locations active at all times while the targeted nodes are upgraded. Intelepeer will always have a roll-back procedure as a standard requirement and will deploy that if there are any issues in our in-process, and post release testing.

AI Hub


https://docs.intelepeer.com/atmosphere/Content/Home.htm
Aug 29, 2025 - 16:46 EDT
Sep 18, 2025

No incidents reported today.

Sep 17, 2025

No incidents reported.

Sep 16, 2025

No incidents reported.

Sep 15, 2025

No incidents reported.

Sep 14, 2025
Chicago Data Center
Completed - The scheduled maintenance has been completed.
Sep 14, 03:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 14, 00:30 EDT
Scheduled - PLEASE READ ACTION MAY BE REQUIRED
As part of IntelePeer’s continued efforts to enhance and modernize our network infrastructure, we will be performing scheduled maintenance at our Chicago Data Center. This maintenance represents the first phase of our broader data center update and modernization initiative. Similar maintenances will be scheduled for our Denver and Dallas data centers at later dates, which will be communicated separately.

Maintenance Details:
• Date: Sunday, September 14, 2025
• Time: 12:30 AM – 3:30 AM EST
• Impact: Intermittent service impact for voice services utilizing our Chicago Data Center

During this maintenance window, customers utilizing voice services routed through our Chicago Data Center may experience intermittent service interruptions. To minimize potential impact and for customers who require 24hr availability, we strongly encourage the utilization of redundant voice trunking or alternate routing options where available.

For customers with redundant trunk configurations already in place, any impact is expected to be minimal, if any, as traffic should automatically fail over to these alternate paths during the maintenance window.
Our teams will be closely monitoring all systems throughout the maintenance and will work to promptly address any issues that may arise.

We appreciate your understanding and cooperation as we work to improve the reliability and performance of our services. If you have any questions or need assistance preparing for this maintenance, please contact our support team at +1 (866) 780-8639 or support@intelepeer.ai

Thank you for your partnership.
IntelePeer Operations
Aug 22, 15:04 EDT
Sep 13, 2025

No incidents reported.

Sep 12, 2025

No incidents reported.

Sep 11, 2025

No incidents reported.

Sep 10, 2025

No incidents reported.

Sep 9, 2025
Impacts to CpaaS services (AWS impairment)
Resolved - This incident has been resolved by AWS.
Sep 9, 03:24 EDT
Monitoring - A fix has been implemented by vendor AWS and we are monitoring the results.
Sep 9, 02:47 EDT
Identified - The issue has been identified and a fix is being implemented.
Sep 9, 02:41 EDT
Update - We are continuing to work with AWS to resolve the current issue some customers are experiencing. We will continue to provide updates as they become available.
Sep 9, 01:46 EDT
Update - We are continuing to work with AWS to resolve the current issue some customers are experiencing. We will continue to provide updates as they become available.
Sep 9, 00:07 EDT
Investigating - We are currently investigating issues related to AWS services which could be impacting Intelepeer CpaaS services. We will continue to provide updates as they become available.
Sep 8, 23:12 EDT
Sep 8, 2025
Sep 7, 2025

No incidents reported.

Sep 6, 2025

No incidents reported.

Sep 5, 2025
Hermes, CPaaS, Smart Communicator and Network Enhancements
Completed - The scheduled maintenance has been completed.
Sep 5, 04:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 4, 20:00 EDT
Scheduled - Upcoming scheduled maintenance notice

Release includes the following:

• Hermes - Updates to Hermes will improve voice recognition accuracy and text-to-speech (TTS)
performance. These enhancements provide clearer, more natural interactions and a smoother user
\ experience.

• CPaaS - Addressing an issue where certain Spanish characters were not processed correctly and
improved handling of results with nested data. Updates are being made to ensure system stability during
errors or timeouts and to enhance overall workflow performance.

• Smart Communicator – IntelePeer will be releasing updates to Smart Communicator, along with new
template options, tenant-level controls, and expanded integration for 10DLC information. This
release also includes general bug fixes to improve notifications and navigation.

• Infrastructure Upgrades – Network enhancements include upgraded software and security layers
designed to improve detection and strengthen overall system protection.


All releases and upgrades will be performed gradually across redundant segregated environments, nodes, and locations per our standard Change Management procedures. We have built in redundancy to ensure uninterrupted service—there will be active nodes, environments and locations active at all times while the targeted nodes are upgraded. Intelepeer will always have a roll-back procedure as a standard requirement and will deploy that if there are any issues in our in-process, and post release testing.

Hermes,CPaaS,Smart Communicator,Network Enhancements


https://docs.intelepeer.com/atmosphere/Content/Home.htm
Aug 29, 16:45 EDT
Sep 4, 2025
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