All Systems Operational

Communications Automation Platform (CAP) Operational
Smartflows Automation ? Operational
Insights Analytics ? Operational
Engage Campaigns ? Operational
IntelePeer Portal ? Operational
Intelepeer Portal API ? Operational
List Management Operational
AI Hub Operational
Intelepeer LLM Operational
Open AI Operational
Azure Service Operational
Smart Messaging Platform Operational
SMS Operational
MMS Operational
10DLC Operational
SMS API ? Operational
Telecom Watchlist Operational
Verizon Networks Operational
AT&T Operational
T-Mobile Operational
Neustar ? Operational
Lumen Toll Free Operational
Cloud Watchlist Operational
Deepgram Operational
Google Services Operational
Amazon Operational
IBM WATSON ? Operational
test deepgram ? Operational
Voice Services Operational
Chicago Switch Operational
Dallas Switch Operational
Denver Switch Operational
Voice Services Portal ? Operational
Switch Number Translations ? Operational
Call Authentication API ? Operational
CNAM Services Operational
International Dialing Operational
Phone Calling (PSTN) Operational
IntelePeer.com Operational
MS Teams ? Operational
Smart Communicator Operational
DNS Servers Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

IntelePeer Components May 8, 2025 20:00 - May 9, 2025 02:00 EDT

Upcoming scheduled maintenance notice

Release includes the following:

• Improvements and fixes: This update includes bug fixes and enhancements to the internal reporting
system associated with the Insights View. These changes aim to improve the accuracy and usability of
data insights for better decision-making.

• Improvements and fixes: Bug fixes and enhancements have been implemented to improve the quality
and reliability of internal logs for AGI. These updates help ensure more accurate system diagnostics
and troubleshooting.

• Improvements and fixes: The Voice Services Portal has been improved to boost overall system
performance, reliability, and security. These enhancements contribute to a smoother and more secure
user experience.

Minor disruptions could be experienced but not expected.

AGI, Insights View and Voice Services Portal


https://docs.intelepeer.com/atmosphere/Content/Home.htm
Posted on Apr 24, 2025 - 18:20 EDT
Apr 26, 2025

No incidents reported today.

Apr 25, 2025
IntelePeer Components
Completed - The scheduled maintenance has been completed.
Apr 25, 04:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 24, 20:00 EDT
Scheduled - Upcoming scheduled maintenance notice

Release includes the following:

• Improvements and fixes: Bug fixes and enhancements to internal reporting related to
Insights View.

• Improvements and fixes: Bug fixes and enhancements related user roles in List Management.

• New and updated APIs now support TN registration viewing, inbox creation, and enhanced agent
management with bulk request capabilities and new features like Supervised Inboxes.

• Improvements and fixes: Bug fixes and enhancements related to the Smart Communicator experience.

• Added powerful new GenAI IVA updates, including the “Tool/Function” autotrigger toggle, expanded
variable access, custom variable creation, and deeper data insights with HTTP response tracking.

• Improvements and fixes: Bug fixes and enhancements related to internal logs for AGI.

• Enhanced usability with updates to the Metadata and Metrics page, smarter KPI tracking,
improved Press or Say actions with Next Gen Voice via Deepgram, and customizable API trigger URLs.

• Improvements and fixes: Voice Services Portal improvements to enhance system
performance, reliability, and security.

Minor disruptions could be experienced but not expected.

AGI, Insights View v2.1, List Management, Smart Communicator v2.14, SmartFlows v2.13
and Voice Services Portal v2.9


https://docs.intelepeer.com/atmosphere/Content/Home.htm
Apr 11, 17:01 EDT
Apr 24, 2025
Apr 23, 2025

No incidents reported.

Apr 22, 2025

No incidents reported.

Apr 21, 2025

No incidents reported.

Apr 20, 2025

No incidents reported.

Apr 19, 2025
External Vulnerability Scans
Completed - The scheduled maintenance has been completed.
Apr 19, 22:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 19, 10:00 EDT
Scheduled - Upcoming scheduled maintenance notice

IntelePeer's Infosec team will be conducting routine external vulnerability scans.

No planned service impact during this activity.
Apr 4, 16:50 EDT
Apr 18, 2025
IntelePeer Components
Completed - The scheduled maintenance has been completed.
Apr 18, 00:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 17, 20:00 EDT
Scheduled - Upcoming scheduled maintenance notice

Release includes the following:

• Improved search functionality within Smart Analytics. By refining search capabilities, the
platform enhances overall productivity and data accessibility.

• Enhanced KPI Reporting. Improving error handling and adding background reporting.
These enhancements will support better analytics and reporting for Insights.

• Improvements and fixes: Bug fixes and enhancements related to the UI experience in AI Hub.

No planned service impact during this activity.

Mixins v4.0, API, and AI

https://docs.intelepeer.com/atmosphere/Content/Home.htm
Apr 4, 16:47 EDT
Apr 17, 2025
Apr 16, 2025
Insights Degradation
Resolved - This incident has been resolved. IntelePeer will provide an update as to the issue after we have thoroughly researched it.
Apr 16, 19:00 EDT
Monitoring - A fix has been implemented and Intelepeer is monitoring to ensure no further issues persist.
Apr 16, 18:43 EDT
Update - Impairment related to initial log in / access to Insights.
Apr 16, 18:21 EDT
Investigating - We are experiencing an issue with Insights and it is currently being researched.
Apr 16, 18:19 EDT
Apr 15, 2025

No incidents reported.

Apr 14, 2025

No incidents reported.

Apr 13, 2025

No incidents reported.

Apr 12, 2025

No incidents reported.

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