In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 03, 2025 - 20:00 EDT
Scheduled - Upcoming scheduled maintenance notice
Release includes the following:
• Press or Say Fixes: Allow Interrupt checkbox now functions correctly, XML updates ensure proper behavior, and silent caller input is no longer misinterpreted as a hang-up.
• Other Fixes: Configured Max Digits now moves the flow forward as expected, and the $TRANSFER_#.STATUS variable correctly populates the transfer status.
• Enhanced Reporting Action – The Available Variables section is now positioned at the top of the Configurations Panel for easier metric management, and the KPI drop-down list is optimized for efficient data access. The Labels input has been removed to streamline the workflow.
• Bug Fixes & UI Improvements – Fixed cursor inconsistencies, improved small-screen functionality, enhanced pagination accuracy and resolved issues with Menu Trees and DTMF.
• Optimized User Experience – Refinements enhance usability, providing a smoother, more intuitive interface with improved accessibility and efficiency.
Minor disruptions could be experienced but not expected.
• Improved search functionality within Smart Analytics. By refining search capabilities, the platform enhances overall productivity and data accessibility.
• Enhanced KPI Reporting. These improvements ensure better tracking of business objectives and overall operational efficiency.
• This enhancement aims to improve the management and tracking of different workflow iterations. As a result, users can more effectively monitor progress and optimize their workflows for greater efficiency.
• Improvements and fixes: Bug fixes and enhancements for a smoother experience in the Voice Services Portal. Users can now expect a more seamless interaction with the portal, resulting in increased efficiency and usability.
Minor disruptions could be experienced but not expected.
Completed -
The scheduled maintenance has been completed.
Apr 2, 10:10 EDT
Scheduled -
NUSO will be conducting planned maintenance on the Orange Platform.
Due to the high level of redundancy in their infrastructure, they expect minimal service impact. However, there is a possibility of brief interruptions affecting inbound calling only during this time. Outbound calling will not be impacted.
Any potential disruption to inbound calls will be brief, lasting no more than 10 minutes at a time.
NUSO appreciates your patience as they work to improve their services.
Mar 25, 11:54 EDT
Completed -
The scheduled maintenance has been completed.
Mar 27, 00:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 26, 20:00 EDT
Scheduled -
Upcoming scheduled maintenance notice
Release includes the following:
• Enhanced Reporting Action – The Available Variables section is now positioned at the top of the Configurations Panel for easier metric management, and the KPI drop-down list is optimized for efficient data access. The Labels input has been removed to streamline the workflow.
• Bug Fixes & UI Improvements – Resolved cursor inconsistencies in the Audio Settings pop-up, ensured seamless functionality on the Metadata and Metrics page for smaller browser windows, and improved pagination on the Flows page for accurate display updates when copying flows. Also, addressed issues with the Menu Trees and DTMF.
• Optimized User Experience – Refinements enhance usability, providing a smoother, more intuitive interface with improved accessibility and efficiency across reporting and workflow management.
• Switched Number Translation – Now available exclusively for Microsoft Teams-only customers.
• Enhanced SmartAgent Ordering – Customers can now order more than five numbers at once.
• List Management Restrictions – Read-only users can no longer make updates.
Minor disruptions could be experienced, but not expected.
Completed -
The scheduled maintenance has been completed.
Mar 21, 00:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 20, 20:00 EDT
Scheduled -
Upcoming scheduled maintenance notice
Release includes the following:
• Press or Say Fixes: Allow Interrupt checkbox now functions correctly, XML updates ensure proper behavior, and silent caller input is no longer misinterpreted as a hang-up.
• Other Fixes: Configured Max Digits now moves the flow forward as expected, and the $TRANSFER_#.STATUS variable correctly populates the transfer status.
• Routine Firewall Maintenance – Ensures security, performance, and compliance by updating rules and optimizing network traffic management.
CPaaS v3.1 and Firewall
Minor disruptions could be experienced, but not expected.