IMPORTANT NOTICE: FCC Do Not Originate (DNO) Call Blocking Rules
Dear Valued Business Customer,
We are writing to inform you of an important regulatory change from the FCC that will enhance the integrity of the voice telecommunications network.
What's Changing
Effective December 15, 2025, the Federal Communications Commission (FCC) requires all voice service providers to implement Do Not Originate (DNO) blocking. This means IntelePeer and other carriers must block call attempts when the calling number is an invalid telephone number that no legitimate caller should be using.
This new policy is designed to combat illegal robocalling and caller ID spoofing by scammers and fraudsters. Bad actors frequently disguise their identity by spoofing phone numbers--sometimes selecting numbers randomly, which can result in the use of invalid or unassigned numbers. While it remains challenging to stop calls that spoof legitimate phone numbers, blocking calls from demonstrably invalid numbers is straightforward, as there is no legitimate reason for any caller to use such numbers.
What Constitutes an Invalid Calling Number
A phone number is considered invalid and will be blocked if the number populated in the SIP Invite’s From header matches either of the following conditions:
1. Do Not Originate Designation: The number's owner has designated it for inbound calls only, indicating that all outbound calls from that number are, by definition, unauthorized and spam.
2. Unassigned or Undefined Numbers: The number is undefined or otherwise unassigned according to the North American Numbering Plan (NANP). For example, phone numbers are invalid if they have an area code (NPA) or exchange (NPA-NXX) that does not exist in the NANP.
You are not required to use calling numbers assigned in your IntelePeer inventory. If you place calls through IntelePeer using calling numbers you procured through another number provider, that is a legitimate and valid use case. Your use of non-inventory numbers will affect whether your calls receive STIR/SHAKEN A attestation versus B attestation, but using numbers outside your IntelePeer inventory does not make them invalid, and you do not need to provide evidence to IntelePeer that you are authorized to use those numbers.
What About Private Numbering Plans
If your organization uses private numbers for internal communications (such as between company locations or applications), these numbers may appear to the network as invalid or malformed NANP numbers and will be subject to DNO blocking unless specifically addressed.
If you currently send traffic to IntelePeer using private numbering plans or custom calling number formats for internal applications, please contact IntelePeer as soon as possible to discuss accommodation options for your specific requirements.
What This Means for You
We anticipate this policy will not impact your normal business operations if your equipment is properly configured. However, if your calling equipment is transmitting invalid calling numbers due to misconfiguration, those calls will be blocked by IntelePeer or other carriers in the call path.
When Will This Change Happen
Timeline: The FCC requires all carriers to implement DNO blocking by December 15, 2025. IntelePeer will begin deploying this capability during November 2025, and some other carriers have already implemented their DNO blocking solutions.
Important: DNO blocking may already affect your calls today. Each network in the call path independently applies DNO screening, meaning a call will be blocked if any transit carrier in the route detects an invalid calling number—regardless of whether IntelePeer has completed its DNO deployment. Your outbound calls may traverse networks which already activated DNO blocking.
Action Required
We recommend that you:
• Review your voice equipment configuration to ensure all outbound calls use valid calling numbers.
• Contact your equipment vendor if you need assistance verifying your configuration
Questions or Concerns?
If you have questions about this change or experience any issues with your outbound calling service, please contact Support immediately, using one of these methods:
• DNS Servers - Maintenance updates DNS routing and adds public resolvers to improve reliability and resolution performance. This work will be performed with full redundancy in place to minimize any service disruption.
All releases and upgrades will be performed gradually across redundant segregated environments, nodes, and locations per our standard Change Management procedures. We have built in redundancy to ensure uninterrupted service—there will be active nodes, environments, and locations active at all times while the targeted nodes are upgraded. IntelePeer will always have a roll-back procedure as a standard requirement and will deploy that if there are any issues in our in-process, and post release testing.
Completed -
The scheduled maintenance has been completed.
Dec 13, 18:00 EST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 13, 10:00 EST
Scheduled -
Upcoming scheduled maintenance notice
IntelePeer's Infosec team will be conducting routine external vulnerability scans.
All releases and upgrades will be performed gradually across redundant segregated environments, nodes, and locations per our standard Change Management procedures. We have built in redundancy to ensure uninterrupted service—there will be active nodes, environments, and locations active at all times while the targeted nodes are upgraded. IntelePeer will always have a roll-back procedure as a standard requirement and will deploy that if there are any issues in our in-process, and post release testing.
Completed -
The scheduled maintenance has been completed.
Dec 12, 04:00 EST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 11, 20:00 EST
Scheduled -
Upcoming scheduled maintenance notice
Release includes the following:
• SMS Router - This update improves reliability and message accuracy across several areas. It includes connectivity updates to ensure continued support for partner routing, corrections to message logging for clearer reporting, proper handling of unsupported MMS numbers. Additionally, outdated MMS cache files are now automatically removed to keep the system running smoothly.
• Hermes - This release improves text-to-speech performance with new caching that speeds up repeat messages and reduces processing load. Additional enhancements provide smoother tool-based interactions, smarter handling of date prompts, and optional integration with captioning features for an improved user experience.
• Vertical DSO - This update improves appointment workflows, strengthens patient handling, and enhances overall usability. It adds simplified connection points for patient lookup and appointment management, fully integrates key DSO agent features like KPI tracking, insurance intake, provider preference handling, and Spanish language support, and includes multiple quality-of-life improvements. Additionally, creating new locations in Solutions Hub is now more reliable with better validation, consistent naming, and safeguards for unsaved changes.
• SmartFlows - This update focuses on improving clarity, flexibility, and user experience. It adds new SmartFlows variables to give builders more control, updates action labels to make flows easier to understand, and enhances the interface to better support voice options. It also includes behind-the-scenes compliance updates to strengthen system security and future-proof SmartFlows.
• List Management - Updates include backend improvements to support upcoming database upgrades, enhanced validation to prevent issues caused by special characters, and compatibility updates for the new Portal UI to ensure smooth editing and navigation within the updated interface.
• DNS Servers - Maintenance updates DNS routing and adds public resolvers to improve reliability and resolution performance. This work will be performed with full redundancy in place to minimize any service disruption.
• Mixins - Updated to improve performance, consistency, and maintainability. Enhancements include connecting to an upgraded data store, adding support for asynchronous API variable handling, simplifying service API URL structures, and standardizing log date formats for clearer traceability.
All releases and upgrades will be performed gradually across redundant segregated environments, nodes, and locations per our standard Change Management procedures. We have built in redundancy to ensure uninterrupted service—there will be active nodes, environments, and locations active at all times while the targeted nodes are upgraded. IntelePeer will always have a roll-back procedure as a standard requirement and will deploy that if there are any issues in our in-process, and post release testing.
SMS Router, Hermes,Vertical DSO, Smartflows, List Management, DN Servers and Mixins
Completed -
The scheduled maintenance has been completed.
Dec 12, 01:00 EST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 11, 23:00 EST
Scheduled -
Upcoming scheduled maintenance notice
Release includes the following:
• Routing Engine - Adds Do Not Originate (DNO) call screening to block calls from numbers on the industry DNO list or from invalid/fictitious area codes. Calls that are blocked will return a SIP 603 release code, ensuring compliance with FCC regulations.
All releases and upgrades will be performed gradually across redundant segregated environments, nodes, and locations per our standard Change Management procedures. We have built in redundancy to ensure uninterrupted service—there will be active nodes, environments, and locations active at all times while the targeted nodes are upgraded. IntelePeer will always have a roll-back procedure as a standard requirement and will deploy that if there are any issues in our in-process, and post release testing.
Completed -
The scheduled maintenance has been completed.
Dec 5, 01:00 EST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 4, 23:00 EST
Scheduled -
Upcoming scheduled maintenance notice
Release includes the following:
• Routing Engine - Adds Do Not Originate (DNO) call screening to block calls from numbers on the industry DNO list or from invalid/fictitious area codes. Calls that are blocked will return a SIP 603 release code, ensuring compliance with FCC regulations.
All releases and upgrades will be performed gradually across redundant segregated environments, nodes, and locations per our standard Change Management procedures. We have built in redundancy to ensure uninterrupted service—there will be active nodes, environments, and locations active at all times while the targeted nodes are upgraded. Intelepeer will always have a roll-back procedure as a standard requirement and will deploy that if there are any issues in our in-process, and post release testing.
Completed -
The scheduled maintenance has been completed.
Dec 4, 04:00 EST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 3, 20:00 EST
Scheduled -
Upcoming scheduled maintenance notice
Release includes the following:
• Voice Services Portal - Users can now choose their preferred landing page—such as AI Hub, Solutions Hub, Insights, or SmartFlows—giving them quicker access to the tools they use most. This enhancement streamlines the login experience and supports a more personalized and efficient Portal workflow.
• CPaaS - This update improves reliability, observability, and overall flow stability across the platform. It introduces enhancements like new SmartFlow variables, better plugin-level traceability, and deeper operational insights through improved context tracking. Additionally, it includes a wide range of system refinements—such as security upgrades, cleaner logging, stability fixes, and codebase cleanup—to deliver a smoother and more resilient SmartFlows experience.
• DNS Servers - Maintenance updates DNS routing and adds public resolvers to improve reliability and resolution performance. This work will be performed with full redundancy in place to minimize any service disruption.
• Engage - This update includes improvements across telemetry, data handling, and campaign management to strengthen overall platform reliability. Enhancements to provide clearer visibility into system behavior, while UI refinements deliver a smoother and more intuitive agent and admin experience. The release also includes targeted campaign-related bug fixes to ensure more consistent and dependable operation.
All releases and upgrades will be performed gradually across redundant segregated environments, nodes, and locations per our standard Change Management procedures. We have built in redundancy to ensure uninterrupted service—there will be active nodes, environments, and locations active at all times while the targeted nodes are upgraded. IntelePeer will always have a roll-back procedure as a standard requirement and will deploy that if there are any issues in our in-process, and post release testing.
Completed -
The scheduled maintenance has been completed.
Dec 3, 01:00 EST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 2, 23:00 EST
Scheduled -
Upcoming scheduled maintenance notice
Release includes the following:
• Routing Engine - Adds Do Not Originate (DNO) call screening to block calls from numbers on the industry DNO list or from invalid/fictitious area codes. Calls that are blocked will return a SIP 603 release code, ensuring compliance with FCC regulations.
All releases and upgrades will be performed gradually across redundant segregated environments, nodes, and locations per our standard Change Management procedures. We have built in redundancy to ensure uninterrupted service—there will be active nodes, environments and locations active at all times while the targeted nodes are upgraded. IntelePeer will always have a roll-back procedure as a standard requirement and will deploy that if there are any issues in our in-process, and post release testing.
Completed -
The scheduled maintenance has been completed.
Nov 30, 13:00 EST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 30, 12:00 EST
Scheduled -
IntelePeer Insights Customers
IntelePeer is updating its portal “Insights” experience effective November 30, 2025. . We are making a change to our underlying visualization tool to improve functionality and capabilities. While this change is not a major update and will have zero impact to your data, the process for accessing and exporting reports may differ slightly from your current approach.
Effective November 30, 2025, if you actively access IntelePeer’s portal “Insights”:
• Your existing visualizations will still be accessible through the “Insights” tab on your IntelePeer portal and will have a new look-and-feel. No action is required. • If you have an exported dashboard that is sent to your email, then a new schedule will need to be created for that dashboard to be emailed based on your delivery preferences. • To help create a new schedule, please follow the link attached. • If you still have questions, please contact the IntelePeer NOC at support@intelepeer.com