All Systems Operational

Communications Automation Platform (CAP) Operational
Smartflows Automation ? Operational
Insights Analytics ? Operational
Engage Campaigns ? Operational
IntelePeer Portal ? Operational
Intelepeer Portal API ? Operational
List Management Operational
AI Hub Operational
Intelepeer LLM Operational
Open AI Operational
Azure Service Operational
Smart Messaging Platform Operational
SMS Operational
MMS Operational
10DLC Operational
SMS API ? Operational
Telecom Watchlist Operational
Verizon Networks Operational
AT&T Operational
T-Mobile Operational
Neustar ? Operational
Lumen Toll Free Operational
Cloud Watchlist Operational
Deepgram Operational
Google Services Operational
Amazon Operational
IBM WATSON ? Operational
test deepgram ? Operational
Voice Services Operational
Chicago Switch Operational
Dallas Switch Operational
Denver Switch Operational
Voice Services Portal ? Operational
Switch Number Translations ? Operational
Call Authentication API ? Operational
CNAM Services Operational
International Dialing Operational
Phone Calling (PSTN) Operational
IntelePeer.com Operational
MS Teams ? Operational
Smart Communicator Operational
DNS Servers Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Detailed Records, DNS Server Nov 6, 2025 20:00 - Nov 7, 2025 04:00 EST

Upcoming scheduled maintenance notice

Release includes the following:

• Detailed Records - Infrastructure upgrades enhance network performance and reliability through optimized routing logic.

• DNS Server - Maintenance updates DNS routing and adds public resolvers to improve reliability and resolution performance. This work will be performed with full redundancy in place to minimize any service disruption.


All releases and upgrades will be performed gradually across redundant segregated environments, nodes, and locations per our standard Change Management procedures. We have built in redundancy to ensure uninterrupted service—there will be active nodes, environments and locations active at all times while the targeted nodes are upgraded. Intelepeer will always have a roll-back procedure as a standard requirement and will deploy that if there are any issues in our in-process, and post release testing.


Detailed Records,DNS server

https://docs.intelepeer.com/atmosphere/Content/Home.htm
Posted on Oct 28, 2025 - 11:53 EDT

Agentic AI, Data & Insights Nov 7, 2025 05:30-09:30 EST

Upcoming scheduled maintenance notice

Release includes the following:

• Agentic AI – Updates include improved Block Agent capabilities, agent search, intermediate streaming, session tracking, a new UI for managing agents, and various bug fixes with updated documentation.

• Insights – Enhancements include new Analysis Agent orchestration to surface results directly in KPIs, along with data enrichment tasks that improve performance by applying business logic before reports are generated. These updates provide faster insights and more flexibility in reporting.

All releases and upgrades will be performed gradually across redundant segregated environments, nodes, and locations per our standard Change Management procedures. We have built in redundancy to ensure uninterrupted service—there will be active nodes, environments and locations active at all times while the targeted nodes are upgraded. Intelepeer will always have a roll-back procedure as a standard requirement and will deploy that if there are any issues in our in-process, and post release testing.


Agentic AI,Data & Insights

https://docs.intelepeer.com/atmosphere/Content/Home.htm
Posted on Oct 28, 2025 - 11:55 EDT

Voice Services Portal, VMWare, DNS Server and CPaaS Mixins Nov 13, 2025 20:00 - Nov 14, 2025 04:00 EST

Upcoming scheduled maintenance notice

Release includes the following:

• Voice Services Portal - Introduces foundational updates for upcoming 10DLC automation along with several bug fixes. This update also enables users to complete brand and campaign registration directly within the Portal through the new Campaign feature.

• VMware – Updating the software environment to improve system capacity, performance, and overall reliability.

• DNS Server - Maintenance updates DNS routing and adds public resolvers to improve reliability and resolution performance. This work will be performed with full redundancy in place to minimize any service disruption.

• CPaaS Mixins - Updated to integrate with the upgraded primary data store for improved performance and reliability. Enhancements include streamlined API handling, asynchronous variable support, simplified service URL patterns, and corrected logging date formats for consistency.


All releases and upgrades will be performed gradually across redundant segregated environments, nodes, and locations per our standard Change Management procedures. We have built in redundancy to ensure uninterrupted service—there will be active nodes, environments and locations active at all times while the targeted nodes are upgraded. Intelepeer will always have a roll-back procedure as a standard requirement and will deploy that if there are any issues in our in-process, and post release testing.


Voice Services Portal, VMWare, DNS Server, Mixins

https://docs.intelepeer.com/atmosphere/Content/Home.htm
Posted on Oct 29, 2025 - 17:17 EDT

External Vulnerability Scans Nov 15, 2025 10:00-18:00 EST

Upcoming scheduled maintenance notice

IntelePeer's Infosec team will be conducting routine external vulnerability scans.

All releases and upgrades will be performed gradually across redundant segregated environments, nodes, and locations per our standard Change Management procedures. We have built in redundancy to ensure uninterrupted service—there will be active nodes, environments and locations active at all times while the targeted nodes are upgraded. Intelepeer will always have a roll-back procedure as a standard requirement and will deploy that if there are any issues in our in-process, and post release testing.
Posted on Oct 29, 2025 - 17:18 EDT
Nov 1, 2025

No incidents reported today.

Oct 31, 2025

No incidents reported.

Oct 30, 2025
Critical-Non Service Impacting: Voice Service Portal, DNS Server, Hermes
Completed - The scheduled maintenance has been completed.
Oct 30, 04:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 29, 20:00 EDT
Scheduled - Upcoming scheduled maintenance notice

Release includes the following:

• Voice Services Portal - This update introduces new features and enhancements to improve how brands and campaigns are managed, providing a more intuitive experience and streamlined control across configurations.

• DNS Server - Maintenance updates DNS routing and adds public resolvers to improve reliability and resolution performance. This work will be performed with full redundancy in place to minimize any service disruption.

• Hermes – This release introduces improved text-to-speech accuracy with new language code support and pronunciation enhancements, along with stability updates to ASRAI for continued production readiness. Additional improvements include enhanced telemetry and performance responsiveness, plus initial work toward future TTS caching.


All releases and upgrades will be performed gradually across redundant segregated environments, nodes, and locations per our standard Change Management procedures. We have built in redundancy to ensure uninterrupted service—there will be active nodes, environments and locations active at all times while the targeted nodes are upgraded. Intelepeer will always have a roll-back procedure as a standard requirement and will deploy that if there are any issues in our in-process, and post release testing.
Oct 28, 11:49 EDT
Oct 29, 2025
Emergency Break fix - SMS Router in Dallas
Completed - The scheduled maintenance has been completed.
Oct 29, 00:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 28, 20:00 EDT
Scheduled - Upcoming scheduled maintenance notice

Release includes the following:

• SMS Router – Performing a targeted hardware update to improve message processing reliability. This update will ensure traffic continues operating smoothly and without interruption.


All releases and upgrades will be performed gradually across redundant segregated environments, nodes, and locations per our standard Change Management procedures. We have built in redundancy to ensure uninterrupted service—there will be active nodes, environments and locations active at all times while the targeted nodes are upgraded. Intelepeer will always have a roll-back procedure as a standard requirement and will deploy that if there are any issues in our in-process, and post release testing.


SMS Router

https://docs.intelepeer.com/atmosphere/Content/Home.htm
Oct 28, 14:54 EDT
Oct 28, 2025
Oct 27, 2025

No incidents reported.

Oct 26, 2025

No incidents reported.

Oct 25, 2025
Emergency Break Fix - SMS Router
Completed - The scheduled maintenance has been completed.
Oct 25, 00:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 24, 22:30 EDT
Scheduled - This Emergency Break Fix is being performed to correct the mishandling of DLRs and ensure they are properly routed. There will be no direct impact to SMS, and this update should resolve the reporting issue.


All releases and upgrades will be performed gradually across redundant segregated environments, nodes, and locations per our standard Change Management procedures. We have built in redundancy to ensure uninterrupted service—there will be active nodes, environments and locations active at all times while the targeted nodes are upgraded. Intelepeer will always have a roll-back procedure as a standard requirement and will deploy that if there are any issues in our in-process, and post release testing.
Oct 24, 17:15 EDT
Oct 24, 2025
Hermes, Engage, Smart Communicator and SMS Router
Completed - The scheduled maintenance has been completed.
Oct 24, 04:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 23, 20:00 EDT
Scheduled - Upcoming scheduled maintenance notice

Release includes the following:

• Hermes – Enhancements include improved text-to-speech accuracy through new language code support and pronunciation updates, as well as stability improvements to ASRAI ahead of its general release. Additional updates enhance telemetry, metrics, and performance responsiveness, with groundwork begun for future TTS caching.

• Engage – Expanding database storage to support future growth and ensure continued stability and performance. This work will be performed with full redundancy in place, ensuring no service disruption while maintaining reliable operations as data volume increases.

• Smart Communicator - This release improves contact syncing accuracy and interface reliability, enhances agent visibility and search capabilities, and introduces usability updates such as an expanded typing window. Additional updates include template management fixes, API enhancements for better data retrieval, and ongoing performance and message delivery improvements.

• SMS Router– This release includes initial updates to support the upcoming group messaging feature, fixes to ensure correct file delivery, and improvements to the messaging gateway and attachment handling for better performance and reliability.


All releases and upgrades will be performed gradually across redundant segregated environments, nodes, and locations per our standard Change Management procedures. We have built in redundancy to ensure uninterrupted service—there will be active nodes, environments and locations active at all times while the targeted nodes are upgraded. Intelepeer will always have a roll-back procedure as a standard requirement and will deploy that if there are any issues in our in-process, and post release testing.


Hermes,Engage,Smart Communicator,SMS Router

https://docs.intelepeer.com/atmosphere/Content/Home.htm
Oct 10, 17:07 EDT
Oct 23, 2025
Oct 22, 2025

No incidents reported.

Oct 21, 2025

No incidents reported.

Oct 20, 2025
List Management Impairment due to AWS Impact
Resolved - This incident has been resolved.
Oct 20, 19:34 EDT
Identified - The issue has been identified and a fix is being implemented by AWS.
Oct 20, 17:46 EDT
Investigating - We are currently investigating.
Intermittent failures could be experienced but not expected.
Oct 20, 12:10 EDT
Oct 19, 2025

No incidents reported.

Oct 18, 2025
External Vulnerability Scans
Completed - The scheduled maintenance has been completed.
Oct 18, 18:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 18, 10:00 EDT
Scheduled - Upcoming scheduled maintenance notice

IntelePeer's Infosec team will be conducting routine external vulnerability scans.

All releases and upgrades will be performed gradually across redundant segregated environments, nodes, and locations per our standard Change Management procedures. We have built in redundancy to ensure uninterrupted service—there will be active nodes, environments and locations active at all times while the targeted nodes are upgraded. Intelepeer will always have a roll-back procedure as a standard requirement and will deploy that if there are any issues in our in-process, and post release testing.
Oct 3, 13:35 EDT
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