Update - We are continuing to work with AWS to resolve the current issue some customers are experiencing. We will continue to provide updates as they become available.
Sep 09, 2025 - 00:07 EDT
Sep 09, 2025 - 00:07 EDT
Investigating - We are currently investigating issues related to AWS services which could be impacting Intelepeer CpaaS services. We will continue to provide updates as they become available.
Sep 08, 2025 - 23:12 EDT
Sep 08, 2025 - 23:12 EDT
Communications Automation Platform (CAP)
Degraded Performance
Smartflows Automation
?
Degraded Performance
Insights Analytics
?
Operational
Engage Campaigns
?
Operational
IntelePeer Portal
?
Operational
Intelepeer Portal API
?
Operational
List Management
Degraded Performance
AI Hub
Operational
Intelepeer LLM
Operational
Open AI
Operational
Azure Service
Operational
Smart Messaging Platform
Operational
SMS
Operational
MMS
Operational
10DLC
Operational
SMS API
?
Operational
Telecom Watchlist
Operational
Verizon Networks
Operational
AT&T
Operational
T-Mobile
Operational
Neustar
?
Operational
Lumen Toll Free
Operational
Cloud Watchlist
Operational
Deepgram
Operational
Google Services
Operational
Amazon
Operational
IBM WATSON
?
Operational
test deepgram
?
Operational
Voice Services
Operational
Chicago Switch
Operational
Dallas Switch
Operational
Denver Switch
Operational
Voice Services Portal
?
Operational
Switch Number Translations
?
Operational
Call Authentication API
?
Operational
CNAM Services
Operational
International Dialing
Operational
Phone Calling (PSTN)
Operational
IntelePeer.com
Operational
MS Teams
?
Operational
Smart Communicator
Operational
DNS Servers
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Chicago Data Center Sep 14, 2025 00:30-03:30 EDT
PLEASE READ ACTION MAY BE REQUIRED
As part of IntelePeer’s continued efforts to enhance and modernize our network infrastructure, we will be performing scheduled maintenance at our Chicago Data Center. This maintenance represents the first phase of our broader data center update and modernization initiative. Similar maintenances will be scheduled for our Denver and Dallas data centers at later dates, which will be communicated separately.
Maintenance Details:
• Date: Sunday, September 14, 2025
• Time: 12:30 AM – 3:30 AM EST
• Impact: Intermittent service impact for voice services utilizing our Chicago Data Center
During this maintenance window, customers utilizing voice services routed through our Chicago Data Center may experience intermittent service interruptions. To minimize potential impact and for customers who require 24hr availability, we strongly encourage the utilization of redundant voice trunking or alternate routing options where available.
For customers with redundant trunk configurations already in place, any impact is expected to be minimal, if any, as traffic should automatically fail over to these alternate paths during the maintenance window.
Our teams will be closely monitoring all systems throughout the maintenance and will work to promptly address any issues that may arise.
We appreciate your understanding and cooperation as we work to improve the reliability and performance of our services. If you have any questions or need assistance preparing for this maintenance, please contact our support team at +1 (866) 780-8639 or support@intelepeer.ai
Thank you for your partnership.
IntelePeer Operations
Posted on Aug 22, 2025 - 15:04 EDT
As part of IntelePeer’s continued efforts to enhance and modernize our network infrastructure, we will be performing scheduled maintenance at our Chicago Data Center. This maintenance represents the first phase of our broader data center update and modernization initiative. Similar maintenances will be scheduled for our Denver and Dallas data centers at later dates, which will be communicated separately.
Maintenance Details:
• Date: Sunday, September 14, 2025
• Time: 12:30 AM – 3:30 AM EST
• Impact: Intermittent service impact for voice services utilizing our Chicago Data Center
During this maintenance window, customers utilizing voice services routed through our Chicago Data Center may experience intermittent service interruptions. To minimize potential impact and for customers who require 24hr availability, we strongly encourage the utilization of redundant voice trunking or alternate routing options where available.
For customers with redundant trunk configurations already in place, any impact is expected to be minimal, if any, as traffic should automatically fail over to these alternate paths during the maintenance window.
Our teams will be closely monitoring all systems throughout the maintenance and will work to promptly address any issues that may arise.
We appreciate your understanding and cooperation as we work to improve the reliability and performance of our services. If you have any questions or need assistance preparing for this maintenance, please contact our support team at +1 (866) 780-8639 or support@intelepeer.ai
Thank you for your partnership.
IntelePeer Operations
Posted on Aug 22, 2025 - 15:04 EDT
Hermes, Data & Insights, CPaaS, SMS Sep 18, 2025 20:00 - Sep 19, 2025 04:00 EDT
Upcoming scheduled maintenance notice
Release includes the following:
• Hermes – Enhancements include new performance metrics, updates to experimental features, and fixes such as language detection to strengthen overall stability. This release also lifts previous character limits, improves handling of complex data, and enhances tracking for more reliable and consistent processing, even in error or timeout scenarios.
• Data & Insights – Expanded data enrichment and role-based features provide better visibility and more control. These updates make it easier to manage access and gain stronger insights.
• CPaaS – Monitoring capabilities have been expanded with new telemetry data and improved traceability across the platform. Updates also enhance integration performance, improve data handling, and strengthen workflow reliability.
• SMS VMs – Some SMS VMs are being migrated to upgraded infrastructure with full redundancy in place. This ensures there will be no service disruption during the migration while improving.
All releases and upgrades will be performed gradually across redundant segregated environments, nodes, and locations per our standard Change Management procedures. We have built in redundancy to ensure uninterrupted service—there will be active nodes, environments, and locations active at all times while the targeted nodes are upgraded. Intelepeer will always have a roll-back procedure as a standard requirement and will deploy that if there are any issues in our in-process, and post release testing.
Hermes, Data & Insights, CPaaS, SMS
https://docs.intelepeer.com/atmosphere/Content/Home.htm
Posted on Sep 05, 2025 - 18:05 EDT
Release includes the following:
• Hermes – Enhancements include new performance metrics, updates to experimental features, and fixes such as language detection to strengthen overall stability. This release also lifts previous character limits, improves handling of complex data, and enhances tracking for more reliable and consistent processing, even in error or timeout scenarios.
• Data & Insights – Expanded data enrichment and role-based features provide better visibility and more control. These updates make it easier to manage access and gain stronger insights.
• CPaaS – Monitoring capabilities have been expanded with new telemetry data and improved traceability across the platform. Updates also enhance integration performance, improve data handling, and strengthen workflow reliability.
• SMS VMs – Some SMS VMs are being migrated to upgraded infrastructure with full redundancy in place. This ensures there will be no service disruption during the migration while improving.
All releases and upgrades will be performed gradually across redundant segregated environments, nodes, and locations per our standard Change Management procedures. We have built in redundancy to ensure uninterrupted service—there will be active nodes, environments, and locations active at all times while the targeted nodes are upgraded. Intelepeer will always have a roll-back procedure as a standard requirement and will deploy that if there are any issues in our in-process, and post release testing.
Hermes, Data & Insights, CPaaS, SMS
https://docs.intelepeer.com/atmosphere/Content/Home.htm
Posted on Sep 05, 2025 - 18:05 EDT
AI Hub Sep 19, 2025 05:30-09:30 EDT
Update -
We will be undergoing scheduled maintenance during this time.
Sep 05, 2025 - 09:49 EDT
Sep 05, 2025 - 09:49 EDT
Scheduled -
Upcoming scheduled maintenance notice
Release includes the following:
• Improvements and fixes: Bug fixes and enhancements related to the UI experience in AI Hub.
• Improved Navigation: Updates to make accessing features and resources more intuitive.
All releases and upgrades will be performed gradually across redundant segregated environments, nodes, and locations per our standard Change Management procedures. We have built in redundancy to ensure uninterrupted service—there will be active nodes, environments and locations active at all times while the targeted nodes are upgraded. Intelepeer will always have a roll-back procedure as a standard requirement and will deploy that if there are any issues in our in-process, and post release testing.
AI Hub
https://docs.intelepeer.com/atmosphere/Content/Home.htm
Aug 29, 2025 - 16:46 EDT
Release includes the following:
• Improvements and fixes: Bug fixes and enhancements related to the UI experience in AI Hub.
• Improved Navigation: Updates to make accessing features and resources more intuitive.
All releases and upgrades will be performed gradually across redundant segregated environments, nodes, and locations per our standard Change Management procedures. We have built in redundancy to ensure uninterrupted service—there will be active nodes, environments and locations active at all times while the targeted nodes are upgraded. Intelepeer will always have a roll-back procedure as a standard requirement and will deploy that if there are any issues in our in-process, and post release testing.
AI Hub
https://docs.intelepeer.com/atmosphere/Content/Home.htm
Aug 29, 2025 - 16:46 EDT