IntelePeer StatusPage Status

All Systems Operational

Communications Automation Platform (CAP) Operational

Smartflows Automation Operational

Insights Analytics Operational

Engage Campaigns Operational

IntelePeer Portal Operational

Intelepeer Portal API Operational

List Management Operational

AI Hub Operational

Intelepeer LLM Operational

Open AI Operational

Azure Service Operational

AI Agents Operational

Smart Messaging Platform Operational

SMS Operational

MMS Operational

10DLC Operational

SMS API Operational

Telecom Watchlist Operational

Verizon Networks Operational

AT&T Operational

T-Mobile Operational

Neustar Operational

Lumen Toll Free Operational

Cloud Watchlist Operational

Deepgram Operational

Google Services Operational

Amazon Operational

IBM WATSON Operational

test deepgram Operational

Voice Services Operational

Chicago Switch Operational

Dallas Switch Operational

Denver Switch Operational

Voice Services Portal Operational

Switch Number Translations Operational

Call Authentication API Operational

CNAM Services Operational

International Dialing Operational

Phone Calling (PSTN) Operational

IntelePeer.com Operational

MS Teams Operational

Smart Communicator Operational

DNS Servers Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

May 3, 2026

No incidents reported today.

May 2, 2026

No incidents reported.

May 1, 2026

CPaaS

Completed - The scheduled maintenance has been completed.
May 1, 00:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 30, 20:00 EDT

Update - We will be undergoing scheduled maintenance during this time.
Apr 28, 15:18 EDT

Scheduled - IntelePeer will be performing routine maintenance to further improve platform performance, stability, and overall reliability. This work is part of our ongoing efforts to ensure a consistent and high-quality experience. No customer impact is expected during this maintenance window.

All releases and upgrades will be performed gradually across redundant segregated environments, nodes, and locations per our standard Change Management procedures. We have built in redundancy to ensure uninterrupted service—there will be active nodes, environments, and locations active at all times while the targeted nodes are upgraded. IntelePeer will always have a roll-back procedure as a standard requirement and will deploy that if there are any issues in our in-process, and post release testing.

CPaaS

https://docs.IntelePeer.com/atmosphere/Content/Home.htm
Apr 28, 10:07 EDT

Apr 30, 2026

Apr 29, 2026

No incidents reported.

Apr 28, 2026

No incidents reported.

Apr 27, 2026

Brief CPaaS Interruption

Resolved - This incident has been resolved.
Apr 27, 23:26 EDT

Monitoring - A fix has been implemented and we are monitoring the results.
Apr 27, 21:24 EDT

Investigating - We recently experienced a brief interruption affecting CPaaS deployments for new Smartflows, which may have caused intermittent call failures for a small number of customers. Service has been fully restored and our team is actively monitoring to ensure continued stability.
Apr 27, 21:23 EDT

Apr 26, 2026

No incidents reported.

Apr 25, 2026

No incidents reported.

Apr 24, 2026

Mediastore and Hermes

Completed - The scheduled maintenance has been completed.
Apr 24, 04:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 23, 20:00 EDT

Scheduled - Upcoming scheduled maintenance notice

Release includes the following:

• Mediastore - IntelePeer is upgrading its Mediastore service to improve overall performance, reliability, and scalability, delivering a better experience for our customers.

• Hermes - The update is to improve IVR navigation, optimize text-to-speech performance and enable smoother background processing for a more seamless experience. These enhancements will help provide clearer, more natural interactions and a smoother user experience

All releases and upgrades will be performed gradually across redundant segregated environments, nodes, and locations per our standard Change Management procedures. We have built in redundancy to ensure uninterrupted service—there will be active nodes, environments, and locations active at all times while the targeted nodes are upgraded. IntelePeer will always have a roll-back procedure as a standard requirement and will deploy that if there are any issues in our in-process, and post release testing.

Mediastore, Hermes

https://docs.IntelePeer.com/atmosphere/Content/Home.htm
Apr 16, 18:09 EDT

Apr 23, 2026

Apr 22, 2026

No incidents reported.

Apr 21, 2026

No incidents reported.

Apr 20, 2026

No incidents reported.

Apr 19, 2026

Dallas Network

Completed - The scheduled maintenance has been completed.
Apr 19, 13:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 19, 07:00 EDT

Update - We will be undergoing scheduled maintenance during this time.
Apr 10, 09:58 EDT

Scheduled - Upcoming scheduled maintenance notice

Release includes the following:

PLEASE READ ACTION MAY BE REQUIRED
As part of IntelePeer’s continued efforts to enhance and modernize our network infrastructure, we will be performing scheduled maintenance at our Dallas Data Center. This maintenance represents the second phase of our broader data center update and modernization initiative. Similar maintenances will be scheduled later this year for our Denver and Dallas data centers, which will be communicated separately.

Maintenance Details:

Date: Sunday, April 19th, 2026
Time: 7:00 AM – 11:00 AM EST
Impact: Intermittent service impact for voice services utilizing our Dallas Data Center

During this maintenance window, customers utilizing voice services routed through our Dallas Data Center may experience intermittent service interruptions. To minimize potential impact and for customers who require 24hr availability, we strongly encourage the utilization of redundant voice trunking or alternate routing options where available.

For customers with redundant trunk configurations already in place, any impact is expected to be minimal, if any, as traffic should automatically fail over to these alternate paths during the maintenance window.

Our teams will be closely monitoring all systems throughout the maintenance and will work to promptly address any issues that may arise.

We appreciate your understanding and cooperation as we work to improve the reliability and performance of our services. If you have any questions or need assistance preparing for this maintenance, please contact our support team at +1 (866) 780-8639 or support@intelepeer.ai

Thank you for your partnership.
IntelePeer Operations

All releases and upgrades will be performed gradually across redundant segregated environments, nodes, and locations per our standard Change Management procedures. We have built in redundancy to ensure uninterrupted service—there will be active nodes, environments, and locations active at all times while the targeted nodes are upgraded. IntelePeer will always have a roll-back procedure as a standard requirement and will deploy that if there are any issues in our in-process, and post release testing.

https://docs.IntelePeer.com/atmosphere/Content/Home.htm
Apr 7, 19:16 EDT

Change Freeze in Effect in the Voice Service Portal due Dallas Infrastructure Maintenance

Completed - The scheduled maintenance has been completed.
Apr 19, 11:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 19, 07:00 EDT

Scheduled - Message:

• Please do not make any changes in the Voice Services Portal during the Dallas infrastructure maintenance is underway on 4/19/26 (7am to 11am EST).

Changes made during this window risk being lost, applied incorrectly, or causing system instability.
Hold all updates until maintenance is complete to ensure they take effect as expected.

All releases and upgrades will be performed gradually across redundant segregated environments, nodes, and locations per our standard Change Management procedures. We have built in redundancy to ensure uninterrupted service—there will be active nodes, environments, and locations active at all times while the targeted nodes are upgraded. IntelePeer will always have a roll-back procedure as a standard requirement and will deploy that if there are any issues in our in-process, and post release testing.

Voice Services Portal

https://docs.IntelePeer.com/atmosphere/Content/Home.htm
Apr 7, 19:19 EDT