All Systems Operational
Communications Automation Platform (CAP) Operational
Smartflows Automation ? Operational
Insights Analytics ? Operational
Engage Campaigns ? Operational
IntelePeer Portal ? Operational
Intelepeer Portal API ? Operational
List Management Operational
SMS API ? Operational
IBM WATSON ? Operational
Intelepeer LLM Operational
Open AI Operational
Azure Service Operational
Voice Services Operational
Chicago Switch Operational
Dallas Switch Operational
Denver Switch Operational
Voice Services Portal ? Operational
Switch Number Translations ? Operational
Call Authentication API ? Operational
CNAM Services Operational
International Dialing Operational
Phone Calling (PSTN) Operational
IntelePeer.com Operational
MS Teams ? Operational
Firewall Operational
Smart Communicator Operational
10DLC Operational
Smart Messaging Platform Operational
SMS Operational
MMS Operational
Industry Watchlist Operational
Verizon Networks Operational
AT&T Operational
T-Mobile Operational
Google Services Operational
Amazon Operational
Neustar ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
External Vulnerability Scans May 18, 2024 09:00-21:00 EDT
IntelePeer's Infosec team will be conducting routine external vulnerability scans.
No planned service impact.
Posted on Apr 25, 2024 - 16:47 EDT
Past Incidents
May 5, 2024

No incidents reported today.

May 4, 2024

No incidents reported.

May 3, 2024
SMS Impairment
Resolved - This incident has been resolved.
May 3, 11:23 EDT
Update - We are continuing to monitor for any further issues.
May 3, 11:15 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
May 3, 11:14 EDT
Update - We are continuing to investigate this issue.
May 3, 09:51 EDT
Investigating - IntelePeer is currently investigating
May 3, 09:49 EDT
SmartFlows Code 2.5 Release
Completed - The scheduled maintenance has been completed.
May 3, 02:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 2, 20:00 EDT
Scheduled - Upcoming scheduled maintenance notice

Release includes the following:

• Better memory management
• More resiliency on Engage campaigns
• Reporting updates to improve correlation of ADR exits and MDRs

No planned service impact during this activity
Apr 25, 16:31 EDT
May 2, 2024
May 1, 2024
IntelePeer Portal Emergency Release
Completed - The scheduled maintenance has been completed.
May 1, 19:30 EDT
Scheduled - IntelePeer Portal Emergency Release allowing for Dynamic 911 provisioning synch and format updates.
This is non-service impacting to existing customers and only affects new 911 number activation and assignment.

No planned service impact during this activity.
May 1, 10:47 EDT
Apr 30, 2024

No incidents reported.

Apr 29, 2024

No incidents reported.

Apr 28, 2024

No incidents reported.

Apr 27, 2024

No incidents reported.

Apr 26, 2024
Voice Services Portal and SmartFlows Release
Completed - The scheduled maintenance has been completed.
Apr 26, 02:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 25, 20:00 EDT
Scheduled - Message:

Upcoming scheduled maintenance notice

Voice Services Release includes the following:

• New Home pages specific to SmartProducts subscriptions.
• Ability to create SmartProduct-specific packages.

SmartFlows Release includes the following:

• Added SmartProduct functionality enhancements when initiating a new SmartFlow.
• Ability to choose the desired SmartProduct type.
• GenAI IVA (Intelligent Virtual Agent) is now available in the Intelligent Assistant section for
SmartAgent and SmartOffice Diamond customers.
• Update to the Deployed SmartAgents table on the Flows page to represent the SmartProducts.

No planned service impact during this activity
Apr 12, 17:41 EDT
Apr 25, 2024
Apr 24, 2024

No incidents reported.

Apr 23, 2024

No incidents reported.

Apr 22, 2024

No incidents reported.

Apr 21, 2024

No incidents reported.

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