In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 02, 2026 - 20:00 EDT
Sep 02, 2026 - 20:00 EDT
Scheduled - Upcoming scheduled maintenance notice
Release includes the following:
• SMS Routers- This update includes infrastructure and platform improvements to the SMS service to enhance overall reliability, scalability, and long-term maintainability, ensuring a more stable and consistent messaging experience.
• AI Agents - This release includes enhancements to the AI voice agent's ability to look up and manage patient family information. It improves the accuracy of multi-patient appointment workflows and ensures patient relationships are correctly maintained throughout the scheduling process, delivering a more reliable experience for healthcare customers.
• AI Hub - This update includes reliability and usability improvements to the Solutions Hub platform, ensuring a more consistent and responsive experience for users managing their AI voice agent configurations.
All releases and upgrades will be performed gradually across redundant segregated environments, nodes, and locations per our standard Change Management procedures. We have built in redundancy to ensure uninterrupted service—there will be active nodes, environments, and locations active at all times while the targeted nodes are upgraded. IntelePeer will always have a roll-back procedure as a standard requirement and will deploy that if there are any issues in our in-process, and post release testing.
SMS Routers,AI Agents,AI Hub
https://docs.IntelePeer.com/atmosphere/Content/Home.htm
Sep 2, 2026 20:00 - Sep 3, 2026 04:00 EDT
Release includes the following:
• SMS Routers- This update includes infrastructure and platform improvements to the SMS service to enhance overall reliability, scalability, and long-term maintainability, ensuring a more stable and consistent messaging experience.
• AI Agents - This release includes enhancements to the AI voice agent's ability to look up and manage patient family information. It improves the accuracy of multi-patient appointment workflows and ensures patient relationships are correctly maintained throughout the scheduling process, delivering a more reliable experience for healthcare customers.
• AI Hub - This update includes reliability and usability improvements to the Solutions Hub platform, ensuring a more consistent and responsive experience for users managing their AI voice agent configurations.
All releases and upgrades will be performed gradually across redundant segregated environments, nodes, and locations per our standard Change Management procedures. We have built in redundancy to ensure uninterrupted service—there will be active nodes, environments, and locations active at all times while the targeted nodes are upgraded. IntelePeer will always have a roll-back procedure as a standard requirement and will deploy that if there are any issues in our in-process, and post release testing.
SMS Routers,AI Agents,AI Hub
https://docs.IntelePeer.com/atmosphere/Content/Home.htm
Sep 2, 2026 20:00 - Sep 3, 2026 04:00 EDT
Communications Automation Platform (CAP)
Under Maintenance
Smartflows Automation
Operational
Insights Analytics
Operational
Engage Campaigns
Operational
IntelePeer Portal
Operational
Intelepeer Portal API
Operational
List Management
Operational
AI Hub
Under Maintenance
Intelepeer LLM
Under Maintenance
Open AI
Operational
Azure Service
Operational
AI Agents
Under Maintenance
Smart Messaging Platform
Under Maintenance
SMS
Under Maintenance
MMS
Operational
10DLC
Operational
SMS API
Operational
Telecom Watchlist
Operational
Verizon Networks
Operational
AT&T
Operational
T-Mobile
Operational
Neustar
Operational
Lumen Toll Free
Operational
Cloud Watchlist
Operational
Deepgram
Operational
Google Services
Operational
Amazon
Operational
IBM WATSON
Operational
test deepgram
Operational
Voice Services
Operational
Chicago Switch
Operational
Dallas Switch
Operational
Denver Switch
Operational
Voice Services Portal
Operational
Switch Number Translations
Operational
Call Authentication API
Operational
CNAM Services
Operational
International Dialing
Operational
Phone Calling (PSTN)
Operational
IntelePeer.com
Operational
MS Teams
Operational
Smart Communicator
Operational
DNS Servers
Operational
VPN Servers
Operational
Infrastructure Component
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Smartflows Automation and Routing Engine (Denver Switch) Sep 3, 2026 20:00 - Sep 4, 2026 04:00 EDT
Upcoming scheduled maintenance notice
Release includes the following:
• Smartflows Automation - IntelePeer will be performing scheduled infrastructure maintenance as part of our ongoing Denver data center modernization initiative, migrating core call processing servers to a more modern and resilient facility. This work has been carefully planned with full redundancy and traffic draining procedures in place to ensure uninterrupted service throughout the maintenance window.
• Routing Engine - IntelePeer will be performing scheduled infrastructure maintenance as part of our ongoing Denver data center modernization initiative, migrating core session routing servers to a more modern and resilient facility. This work has been carefully planned with full redundancy and traffic draining procedures in place to ensure uninterrupted service throughout the maintenance window.
All releases and upgrades will be performed gradually across redundant segregated environments, nodes, and locations per our standard Change Management procedures. We have built in redundancy to ensure uninterrupted service—there will be active nodes, environments, and locations active at all times while the targeted nodes are upgraded. IntelePeer will always have a roll-back procedure as a standard requirement and will deploy that if there are any issues in our in-process, and post release testing.
Smartflows Automation, Denver Switch
https://docs.IntelePeer.com/atmosphere/Content/Home.htm
Posted on Aug 20, 2026 - 19:12 EDT
Release includes the following:
• Smartflows Automation - IntelePeer will be performing scheduled infrastructure maintenance as part of our ongoing Denver data center modernization initiative, migrating core call processing servers to a more modern and resilient facility. This work has been carefully planned with full redundancy and traffic draining procedures in place to ensure uninterrupted service throughout the maintenance window.
• Routing Engine - IntelePeer will be performing scheduled infrastructure maintenance as part of our ongoing Denver data center modernization initiative, migrating core session routing servers to a more modern and resilient facility. This work has been carefully planned with full redundancy and traffic draining procedures in place to ensure uninterrupted service throughout the maintenance window.
All releases and upgrades will be performed gradually across redundant segregated environments, nodes, and locations per our standard Change Management procedures. We have built in redundancy to ensure uninterrupted service—there will be active nodes, environments, and locations active at all times while the targeted nodes are upgraded. IntelePeer will always have a roll-back procedure as a standard requirement and will deploy that if there are any issues in our in-process, and post release testing.
Smartflows Automation, Denver Switch
https://docs.IntelePeer.com/atmosphere/Content/Home.htm
Posted on Aug 20, 2026 - 19:12 EDT
Routing Engine Sep 9, 2026 20:00 - Sep 10, 2026 04:00 EDT
Upcoming scheduled maintenance notice
Release includes the following:
• Routing Engine - IntelePeer will be performing scheduled maintenance to upgrade core provisioning and routing infrastructure to a more modern and secure platform. This work is part of our ongoing commitment to improving overall system reliability, performance, and long-term stability of our network services.
All releases and upgrades will be performed gradually across redundant segregated environments, nodes, and locations per our standard Change Management procedures. We have built in redundancy to ensure uninterrupted service—there will be active nodes, environments, and locations active at all times while the targeted nodes are upgraded. IntelePeer will always have a roll-back procedure as a standard requirement and will deploy that if there are any issues in our in-process, and post release testing.
Posted on Aug 28, 2026 - 16:18 EDT
Release includes the following:
• Routing Engine - IntelePeer will be performing scheduled maintenance to upgrade core provisioning and routing infrastructure to a more modern and secure platform. This work is part of our ongoing commitment to improving overall system reliability, performance, and long-term stability of our network services.
All releases and upgrades will be performed gradually across redundant segregated environments, nodes, and locations per our standard Change Management procedures. We have built in redundancy to ensure uninterrupted service—there will be active nodes, environments, and locations active at all times while the targeted nodes are upgraded. IntelePeer will always have a roll-back procedure as a standard requirement and will deploy that if there are any issues in our in-process, and post release testing.
Posted on Aug 28, 2026 - 16:18 EDT
CPaaS Sep 10, 2026 20:00 - Sep 11, 2026 04:00 EDT
Upcoming scheduled maintenance notice
Release includes the following:
• CPaaS - This release includes reliability and stability improvements to the call processing platform. It resolves an issue that could cause instability during high-volume endpoint activity and ensures call flows gracefully handle incomplete routing configurations. It also includes improvements to the availability and accessibility of call recordings.
All releases and upgrades will be performed gradually across redundant segregated environments, nodes, and locations per our standard Change Management procedures. We have built in redundancy to ensure uninterrupted service—there will be active nodes, environments, and locations active at all times while the targeted nodes are upgraded. IntelePeer will always have a roll-back procedure as a standard requirement and will deploy that if there are any issues in our in-process, and post release testing.
https://docs.IntelePeer.com/atmosphere/Content/Home.htm
Posted on Aug 28, 2026 - 16:19 EDT
Release includes the following:
• CPaaS - This release includes reliability and stability improvements to the call processing platform. It resolves an issue that could cause instability during high-volume endpoint activity and ensures call flows gracefully handle incomplete routing configurations. It also includes improvements to the availability and accessibility of call recordings.
All releases and upgrades will be performed gradually across redundant segregated environments, nodes, and locations per our standard Change Management procedures. We have built in redundancy to ensure uninterrupted service—there will be active nodes, environments, and locations active at all times while the targeted nodes are upgraded. IntelePeer will always have a roll-back procedure as a standard requirement and will deploy that if there are any issues in our in-process, and post release testing.
https://docs.IntelePeer.com/atmosphere/Content/Home.htm
Posted on Aug 28, 2026 - 16:19 EDT