All Systems Operational

Communications Automation Platform (CAP) Operational
Smartflows Automation Operational
Insights Analytics Operational
Engage Campaigns Operational
IntelePeer Portal Operational
Intelepeer Portal API Operational
List Management Operational
AI Hub Operational
Intelepeer LLM Operational
Open AI Operational
Azure Service Operational
AI Agents Operational
Smart Messaging Platform Operational
SMS Operational
MMS Operational
10DLC Operational
SMS API Operational
Telecom Watchlist Operational
Verizon Networks Operational
AT&T Operational
T-Mobile Operational
Neustar Operational
Lumen Toll Free Operational
Cloud Watchlist Operational
Deepgram Operational
Google Services Operational
Amazon Operational
IBM WATSON Operational
test deepgram Operational
Voice Services Operational
Chicago Switch Operational
Dallas Switch Operational
Denver Switch Operational
Voice Services Portal Operational
Switch Number Translations Operational
Call Authentication API Operational
CNAM Services Operational
International Dialing Operational
Phone Calling (PSTN) Operational
IntelePeer.com Operational
MS Teams Operational
Smart Communicator Operational
DNS Servers Operational
VPN Servers Operational
Infrastructure Component Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Chicago Switch Jul 11, 2026 23:00 - Jul 12, 2026 07:00 EDT

Upcoming scheduled maintenance notice

• Chicago Switch - Chicago drive place holder replacement on the alternate node. No planned service impact during this activity. All systems will continue to operate normally, and the team will monitor the environment to ensure full stability throughout the maintenance.



All releases and upgrades will be performed gradually across redundant segregated environments, nodes, and locations per our standard Change Management procedures. We have built in redundancy to ensure uninterrupted service—there will be active nodes, environments, and locations active at all times while the targeted nodes are upgraded. IntelePeer will always have a roll-back procedure as a standard requirement and will deploy that if there are any issues in our in-process, and post release testing.


Chicago Switch
Posted on Jul 06, 2026 - 16:19 EDT

Dallas Switch Jul 15, 2026 16:30 - Jul 16, 2026 00:30 EDT

Upcoming scheduled maintenance notice

• Dallas Switch - IntelePeer will be updating software on the Dallas Switch as part of ongoing FCC compliance requirements. Any impact is limited to new trunks being built during the scheduled maintenance window and is expected to be minimal. Existing trunks and all other services will continue to operate normally.


All releases and upgrades will be performed gradually across redundant segregated environments, nodes, and locations per our standard Change Management procedures. We have built in redundancy to ensure uninterrupted service—there will be active nodes, environments, and locations active at all times while the targeted nodes are upgraded. IntelePeer will always have a roll-back procedure as a standard requirement and will deploy that if there are any issues in our in-process, and post release testing.


Dallas Switch

https://docs.IntelePeer.com/atmosphere/Content/Home.htm
Posted on Jul 06, 2026 - 16:31 EDT

Core Infrastructure Jul 16, 2026 20:00 - Jul 17, 2026 04:00 EDT

Upcoming scheduled maintenance notice

• Core Infrastructure - IntelePeer will be performing scheduled maintenance to upgrade and modernize our internal service routing infrastructure. This update continues our ongoing platform modernization effort to improve overall reliability, resilience, and performance across our core network and application services. All work will be performed with full redundancy in place to ensure uninterrupted service throughout the maintenance window.


All releases and upgrades will be performed gradually across redundant segregated environments, nodes, and locations per our standard Change Management procedures. We have built in redundancy to ensure uninterrupted service—there will be active nodes, environments, and locations active at all times while the targeted nodes are upgraded. IntelePeer will always have a roll-back procedure as a standard requirement and will deploy that if there are any issues in our in-process, and post release testing.
Posted on Jul 06, 2026 - 16:48 EDT

Denver Network Jul 19, 2026 07:00-13:00 EDT

Update - We will be undergoing scheduled maintenance during this time.
Jun 26, 2026 - 12:00 EDT
Scheduled - Upcoming scheduled maintenance notice

Release includes the following:

PLEASE READ ACTION MAY BE REQUIRED
As part of IntelePeer’s continued efforts to enhance and modernize our network infrastructure, we will be performing scheduled maintenance at our Denver Data Center.
This maintenance represents the second phase of our broader data center update and modernization initiative.

Maintenance Details:

Date: Sunday, July 19th, 2026
Time: 7:00 AM – 1:00 PM EST
Impact: Intermittent service impact for voice services utilizing our Denver Data Center

During this maintenance window, customers utilizing voice services routed through our Denver Data Center may experience intermittent service interruptions. To minimize potential impact and for customers who require 24hr availability, we strongly encourage the utilization of redundant voice trunking or alternate routing options where available.

For customers with redundant trunk configurations already in place, any impact is expected to be minimal, if any, as traffic should automatically fail over to these alternate paths during the maintenance window.

Our teams will be closely monitoring all systems throughout the maintenance and will work to promptly address any issues that may arise.

We appreciate your understanding and cooperation as we work to improve the reliability and performance of our services. If you have any questions or need assistance preparing for this maintenance, please contact our support team at +1 (866) 780-8639 or support@intelepeer.ai

Thank you for your partnership.
IntelePeer Operations


All releases and upgrades will be performed gradually across redundant segregated environments, nodes, and locations per our standard Change Management procedures. We have built in redundancy to ensure uninterrupted service—there will be active nodes, environments, and locations active at all times while the targeted nodes are upgraded. IntelePeer will always have a roll-back procedure as a standard requirement and will deploy that if there are any issues in our in-process, and post release testing.


Denver Switch

https://docs.IntelePeer.com/atmosphere/Content/Home.htm
Jun 08, 2026 - 15:55 EDT
Jul 8, 2026

No incidents reported today.

Jul 7, 2026
EBF Denver SAN
Completed - The scheduled maintenance has been completed.
Jul 7, 19:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 7, 17:00 EDT
Scheduled - Please be aware that IntelePeer needs to initiate an emergency maintenance action today to replace a faulty Controller card in the Denver Storage Area Network. As IntelePeer has redundant nodes in the controller and redundant SAN infrastructure in other data centers, there should be no impacts to customer operations.

This is only an awareness broadcast.


Emergency Maintenance Window – 1700-1900 ET, 7/7/26
Jul 7, 14:08 EDT
Jul 6, 2026

No incidents reported.

Jul 5, 2026

No incidents reported.

Jul 4, 2026

No incidents reported.

Jul 3, 2026

No incidents reported.

Jul 2, 2026
List Management, Smart Communicator and SMS Routers
Completed - The scheduled maintenance has been completed.
Jul 2, 04:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 1, 20:00 EDT
Scheduled - Upcoming scheduled maintenance notice

Release includes the following:

• List Management – This update improves the reliability and usability of the List Management V2 platform. It includes enhancements to data accuracy, search functionality, and CSV uploads, providing a more consistent and dependable user experience.

• Smart Communicator – This release improves the reliability and usability of the messaging experience. New conversations are created more consistently across all inbox types, and messages sent through supervised inboxes are now correctly attributed to the sending agent for better visibility and reporting.

• SMS Routers - This update includes improvements to the accuracy and reliability of SMS message delivery reporting. It resolves an issue where delivery receipts were returning an unknown status, ensuring customers receive accurate and consistent delivery confirmations for their outbound messages.



All releases and upgrades will be performed gradually across redundant segregated environments, nodes, and locations per our standard Change Management procedures. We have built in redundancy to ensure uninterrupted service—there will be active nodes, environments, and locations active at all times while the targeted nodes are upgraded. IntelePeer will always have a roll-back procedure as a standard requirement and will deploy that if there are any issues in our in-process, and post release testing.


List Management,Smart Communicator,SMS Routers

https://docs.IntelePeer.com/atmosphere/Content/Home.htm
Jun 26, 16:25 EDT
Jul 1, 2026
Jun 30, 2026

No incidents reported.

Jun 29, 2026

No incidents reported.

Jun 28, 2026

No incidents reported.

Jun 27, 2026

No incidents reported.

Jun 26, 2026
CPaaS, Mixins, Voice Service Portal, Smart Communicator, SMS Routers, AI Agents, Denver Switch and Dallas Switch
Completed - The scheduled maintenance has been completed.
Jun 26, 04:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 25, 20:00 EDT
Update - We will be undergoing scheduled maintenance during this time.
Jun 22, 13:05 EDT
Scheduled - Upcoming scheduled maintenance notice

Release includes the following:


• CPaaS - This release delivers security and reliability enhancements to the call processing platform, including improvements to how sensitive data is handled and protected during call sessions. It also includes a fix to improve how DTMF tones are sent during call transfers, ensuring smoother and more accurate call routing for your customers.

• Mixins - This update includes enhancements to the Mixins service to support improved reliability and performance as part of ongoing platform architecture improvements, ensuring more consistent and stable automation workflow processing.

• Voice Services Portal - This update includes enhancements to the Mixins service to support improved reliability and performance as part of ongoing platform architecture improvements, ensuring more consistent and stable automation workflow processing.

• Smart Communicator - This release includes reliability and usability improvements to the messaging experience, including fixes to ensure messages are correctly attributed and delivered across shared and supervised inboxes. It also includes enhancements to support multi-line business compliance, helping ensure messaging interactions are handled accurately and consistently for your teams.

• SMS - This update includes infrastructure improvements to the SMS service to enhance overall reliability, scalability, and long-term maintainability, ensuring a more stable and consistent messaging experience.

• AI Agents - This release delivers enhancements to AI-powered answering machine detection, improving the accuracy and speed of identifying live callers versus voicemail systems during outbound campaigns. Updates include reduced response latency for live answer interactions and more reliable voicemail handling.

• Denver Switch - IntelePeer will be updating software on the Denver Switch as part of ongoing FCC compliance requirements. Any impact is limited to new trunks being built during the scheduled maintenance window and is expected to be minimal. Existing trunks and all other services will continue to operate normally.

• Dallas Switch - IntelePeer will be updating software on the Dallas Switch as part of ongoing FCC compliance requirements. Any impact is limited to new trunks being built during the scheduled maintenance window and is expected to be minimal. Existing trunks and all other services will continue to operate normally.


All releases and upgrades will be performed gradually across redundant segregated environments, nodes, and locations per our standard Change Management procedures. We have built in redundancy to ensure uninterrupted service—there will be active nodes, environments, and locations active at all times while the targeted nodes are upgraded. IntelePeer will always have a roll-back procedure as a standard requirement and will deploy that if there are any issues in our in-process, and post release testing.


CPaaS,Mixins,Voice Service Portal,Smart Communicator,SMS Routers,AI Agents,Denver Switch,Dallas Switch

https://docs.IntelePeer.com/atmosphere/Content/Home.htm
Jun 12, 16:01 EDT
Jun 25, 2026
Jun 24, 2026

No incidents reported.

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