All Systems Operational

Communications Automation Platform (CAP) Operational
Smartflows Automation Operational
Insights Analytics Operational
Engage Campaigns Operational
IntelePeer Portal Operational
Intelepeer Portal API Operational
List Management Operational
AI Hub Operational
Intelepeer LLM Operational
Open AI Operational
Azure Service Operational
AI Agents Operational
Smart Messaging Platform Operational
SMS Operational
MMS Operational
10DLC Operational
SMS API Operational
Telecom Watchlist Operational
Verizon Networks Operational
AT&T Operational
T-Mobile Operational
Neustar Operational
Lumen Toll Free Operational
Cloud Watchlist Operational
Deepgram Operational
Google Services Operational
Amazon Operational
IBM WATSON Operational
test deepgram Operational
Voice Services Operational
Chicago Switch Operational
Dallas Switch Operational
Denver Switch Operational
Voice Services Portal Operational
Switch Number Translations Operational
Call Authentication API Operational
CNAM Services Operational
International Dialing Operational
Phone Calling (PSTN) Operational
IntelePeer.com Operational
MS Teams Operational
Smart Communicator Operational
DNS Servers Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

CPaaS, Mixins, Voice Services Portal, Smart Communicator, SmartFlows and SMS Servers Apr 2, 2026 20:00 - Apr 3, 2026 04:00 EDT

Upcoming scheduled maintenance notice

Release includes the following:

• CPaaS - This update enhances call recording and improves overall system compatibility and reliability. It also expands OpenTelemetry capabilities for better event tracking and increases buffer capacity to improve throughput and call quality.

• Mixins - This release strengthens the Mixins service with more consistent API communication, improved JSON logging with accurate timestamps, enhanced asynchronous processing, and expanded text-to-speech support across multiple vendors.

• Voice Services Portal - This release delivers user interface improvements and bug fixes to enhance the overall portal experience. Updates focus on smoother navigation, better responsiveness, and improved stability when managing voice services and account settings.

• Smart Communicator - This release introduces a scalable, compliant multi-participant messaging experience, enabling teams to collaborate with customers more effectively. It includes coordinated updates across core components to ensure reliable, end-to-end performance.

• SmartFlows - This release introduces Global Reusable Flow templates, allowing teams to standardize workflows and deploy them across multiple customer accounts for faster onboarding. It also adds support for SmartCapture plans for SIP-only customers and removes deprecated integrations to streamline the platform.

• SMS Servers - Performing a targeted hardware update to enhance message processing reliability. This work is designed to ensure traffic continues to run smoothly with no expected service interruption.


All releases and upgrades will be performed gradually across redundant segregated environments, nodes, and locations per our standard Change Management procedures. We have built in redundancy to ensure uninterrupted service—there will be active nodes, environments, and locations active at all times while the targeted nodes are upgraded. IntelePeer will always have a roll-back procedure as a standard requirement and will deploy that if there are any issues in our in-process, and post release testing.

CPaaS, Mixins, Voice Services Portal, Smart Communicator, SmartFlows and SMS Servers

https://docs.IntelePeer.com/atmosphere/Content/Home.htm
Posted on Mar 20, 2026 - 17:59 EDT

Voice Services Portal, Denver Switch and Dallas Switch Apr 9, 2026 20:00 - Apr 10, 2026 04:00 EDT

Upcoming scheduled maintenance notice

Release includes the following:

• Voice Services Portal - This release includes user interface improvements and bug fixes to enhance the portal experience. Updates improve navigation, system responsiveness, and overall stability for managing voice services and account configurations.

• Denver Switch - Work being performed is part of FCC requirements. Any impact is limited to new trunks being built during the scheduled maintenance window and is expected to be minimal. Existing trunks and all other services will continue to operate normally.

• Dallas Switch - Work being performed is part of FCC requirements. Any impact is limited to new trunks being built during the scheduled maintenance window and is expected to be minimal. Existing trunks and all other services will continue to operate normally.


All releases and upgrades will be performed gradually across redundant segregated environments, nodes, and locations per our standard Change Management procedures. We have built in redundancy to ensure uninterrupted service—there will be active nodes, environments, and locations active at all times while the targeted nodes are upgraded. IntelePeer will always have a roll-back procedure as a standard requirement and will deploy that if there are any issues in our in-process, and post release testing.


Portal, Denver Switch and Dallas Switch

https://docs.IntelePeer.com/atmosphere/Content/Home.htm
Posted on Mar 20, 2026 - 17:44 EDT
Apr 1, 2026

No incidents reported today.

Mar 31, 2026

No incidents reported.

Mar 30, 2026

No incidents reported.

Mar 29, 2026
Chicago Data Center
Completed - The scheduled maintenance has been completed.
Mar 29, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 29, 00:00 EDT
Update - We will be undergoing scheduled maintenance during this time.
Mar 13, 12:46 EDT
Update - We will be undergoing scheduled maintenance during this time.
Mar 5, 15:44 EST
Scheduled - PLEASE READ ACTION MAY BE REQUIRED
As part of IntelePeer’s continued efforts to enhance and modernize our network infrastructure, we will be performing scheduled maintenance at our Chicago Data Center. This maintenance represents the second phase of our broader data center update and modernization initiative. Similar maintenances will be scheduled later this year for our Denver and Dallas data centers, which will be communicated separately.

Maintenance Details:

Date: Sunday, March 29th, 2026
Time: 12:00 AM – 6:00 AM EST
Impact: Intermittent service impact for voice services utilizing our Chicago Data Center

During this maintenance window, customers utilizing voice services routed through our Chicago Data Center may experience intermittent service interruptions. To minimize potential impact and for customers who require 24hr availability, we strongly encourage the utilization of redundant voice trunking or alternate routing options where available.

For customers with redundant trunk configurations already in place, any impact is expected to be minimal, if any, as traffic should automatically fail over to these alternate paths during the maintenance window.

Our teams will be closely monitoring all systems throughout the maintenance and will work to promptly address any issues that may arise.

We appreciate your understanding and cooperation as we work to improve the reliability and performance of our services. If you have any questions or need assistance preparing for this maintenance, please contact our support team at +1 (866) 780-8639 or support@intelepeer.ai

Thank you for your partnership.
IntelePeer Operations
Feb 20, 17:12 EST
Mar 28, 2026

No incidents reported.

Mar 27, 2026
Emergency Break Fix - Chicago Switch
Completed - The scheduled maintenance has been completed.
Mar 27, 23:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 27, 22:00 EDT
Scheduled - We have identified an intermittent header issue impacting a subset of calls.
A fix will go in tonight. Customers may encounter intermittent call processing issues with calls traversing our Chicago Switch during the brief window (10:00pm to 10:20pm EST)


All releases and upgrades will be performed gradually across redundant segregated environments, nodes, and locations per our standard Change Management procedures. We have built in redundancy to ensure uninterrupted service—there will be active nodes, environments, and locations active at all times while the targeted nodes are upgraded. IntelePeer will always have a roll-back procedure as a standard requirement and will deploy that if there are any issues in our in-process, and post release testing.
Mar 27, 16:57 EDT
Chicago Switch
Resolved - This incident has been resolved.
Mar 27, 16:47 EDT
Update - We are continuing to investigate this issue.
Mar 27, 11:29 EDT
Investigating - We are currently investigating an intermittent header issue impacting a subset of calls. The issue is not widespread, and teams are actively working to identify the root cause and implement a resolution. Updates will be provided as more information becomes available.
Mar 27, 11:29 EDT
Impairment CHI71
Resolved - This incident has been resolved.
Mar 27, 08:55 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 27, 08:41 EDT
Update - We are continuing to work on a fix for this issue.
Mar 27, 08:40 EDT
Identified - The issue has been identified and a fix is being implemented.
Mar 27, 08:39 EDT
Update - We are continuing to investigate this issue.
Mar 27, 08:24 EDT
Investigating - Customers may encounter intermittent call processing issues with calls traversing our Chicago Switch.
We are currently investigating the issue.
Mar 27, 08:19 EDT
CPaaS, Mixins, Voice AI Services and Chicago Switch
Completed - The scheduled maintenance has been completed.
Mar 27, 04:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 26, 20:00 EDT
Scheduled - Upcoming scheduled maintenance notice

Release includes the following:

• CPaaS - This update modernizes call recording and boosts overall system compatibility and reliability. It also expands OpenTelemetry support for richer event tracking and increases buffer capacity across CPaaS and AGI processing paths, improving throughput and enhancing call quality.

• Mixins - The Mixins service is now more robust, featuring refined API communication, enhanced JSON logging with accurate timestamps, stronger asynchronous processing, and updated MediaBridge-based text-to-speech support with broader vendor compatibility.

• Voice AI Services - Updates to AI-powered voice processing enhance automated speech recognition, real-time call handling, and AI-assisted customer interactions, delivering smoother performance in production environments.

• Chicago Switch - Work being performed is part of FCC requirements. Any impact is limited to new trunks being built during the scheduled maintenance window and is expected to be minimal. Existing trunks and all other services will continue to operate normally.

All releases and upgrades will be performed gradually across redundant segregated environments, nodes, and locations per our standard Change Management procedures. We have built in redundancy to ensure uninterrupted service—there will be active nodes, environments, and locations active at all times while the targeted nodes are upgraded. IntelePeer will always have a roll-back procedure as a standard requirement and will deploy that if there are any issues in our in-process, and post release testing.


CPaaS,Mixins,Voice AI Services,Chicago Switch


https://docs.IntelePeer.com/atmosphere/Content/Home.htm
Mar 20, 18:05 EDT
Mar 26, 2026
Mar 25, 2026

No incidents reported.

Mar 24, 2026

No incidents reported.

Mar 23, 2026

No incidents reported.

Mar 22, 2026

No incidents reported.

Mar 21, 2026
External Vulnerability Scans
Completed - The scheduled maintenance has been completed.
Mar 21, 18:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 21, 10:00 EDT
Scheduled - Upcoming scheduled maintenance notice

IntelePeer's Infosec team will be conducting routine external vulnerability scans.

All releases and upgrades will be performed gradually across redundant segregated environments, nodes, and locations per our standard Change Management procedures. We have built in redundancy to ensure uninterrupted service—there will be active nodes, environments, and locations active at all times while the targeted nodes are upgraded. IntelePeer will always have a roll-back procedure as a standard requirement and will deploy that if there are any issues in our in-process, and post release testing.

IntelePeer.com
Mar 9, 12:54 EDT
External Vulnerability Scans
Completed - The scheduled maintenance has been completed.
Mar 21, 16:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 21, 08:00 EDT
Scheduled - Upcoming scheduled maintenance notice

IntelePeer's Infosec team will be conducting routine external vulnerability scans.

All releases and upgrades will be performed gradually across redundant segregated environments, nodes, and locations per our standard Change Management procedures. We have built in redundancy to ensure uninterrupted service—there will be active nodes, environments, and locations active at all times while the targeted nodes are upgraded. IntelePeer will always have a roll-back procedure as a standard requirement and will deploy that if there are any issues in our in-process, and post release testing.
Mar 6, 17:02 EST
Mar 20, 2026
CPaaS and Mixins, Chicago Switch and Dallas Switch
Completed - The scheduled maintenance has been completed.
Mar 20, 04:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 19, 20:00 EDT
Scheduled - Upcoming scheduled maintenance notice

Release includes the following:

• Hermes - This release adds MCP support for DSO, enabling Hermes to execute MCP tool calls while playing AI-generated audio. It also expands PCI “Press or Say” functionality to include Hermes and introduces support for an additional TTS vendor to increase flexibility and resiliency.

• CPaaS - This update modernizes call recording and improves overall system compatibility and reliability. The release also extends OpenTelemetry capabilities for richer event tracking and increases buffer capacity across CPaaS and AGI processing paths to improve throughput and enhance call quality.

• Mixins - This release improves the Mixins service with refined API communication, enhanced JSON logging with accurate timestamps, stronger asynchronous processing, and updated MediaBridge-based text-to-speech support with expanded vendor compatibility.

• Chicago Switch - Work being performed is part of FCC requirements. Any impact is limited to new trunks being built during the scheduled maintenance window and is expected to be minimal. Existing trunks and all other services will continue to operate normally.

• Dallas Switch - Work being performed is part of FCC requirements. Any impact is limited to new trunks being built during the scheduled maintenance window and is expected to be minimal. Existing trunks and all other services will continue to operate normally.


All releases and upgrades will be performed gradually across redundant segregated environments, nodes, and locations per our standard Change Management procedures. We have built in redundancy to ensure uninterrupted service—there will be active nodes, environments, and locations active at all times while the targeted nodes are upgraded. IntelePeer will always have a roll-back procedure as a standard requirement and will deploy that if there are any issues in our in-process, and post release testing.


Hermes,CPaaS,Mixins,Chicago Switch and Dallas Switch


https://docs.IntelePeer.com/atmosphere/Content/Home.htm
Mar 9, 12:49 EDT
Mar 19, 2026
Mar 18, 2026

No incidents reported.

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