In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 16, 2026 - 20:00 EDT
Apr 16, 2026 - 20:00 EDT
Scheduled - Upcoming scheduled maintenance notice
Release includes the following:
• CPaaS - This update enhances call recording and improves overall system compatibility and reliability. It also expands OpenTelemetry capabilities for better event tracking and increases buffer capacity to improve throughput and call quality.
• Mixins - This release strengthens the Mixins service with more consistent API communication, improved JSON logging with accurate timestamps, enhanced asynchronous processing, and expanded text-to-speech support across multiple vendors.
• Smart Communicator - This release introduces a scalable, compliant multi-participant messaging experience, enabling teams to collaborate with customers more effectively. It includes coordinated updates across core components to ensure reliable, end-to-end performance.
• SmartFlows - This release introduces Global Reusable Flow templates, allowing teams to standardize workflows and deploy them across multiple customer accounts for faster onboarding. It also adds support for SmartCapture plans for SIP-only customers and removes deprecated integrations to streamline the platform.
• SMS Servers - This update will enhance group messaging capabilities. This work is designed to ensure traffic continues to run smoothly with no expected service interruption.
All releases and upgrades will be performed gradually across redundant segregated environments, nodes, and locations per our standard Change Management procedures. We have built in redundancy to ensure uninterrupted service—there will be active nodes, environments, and locations active at all times while the targeted nodes are upgraded. IntelePeer will always have a roll-back procedure as a standard requirement and will deploy that if there are any issues in our in-process, and post release testing.
CPaaS,Mixins,Smart Communicator,SmartFlows,SMS Servers
https://docs.IntelePeer.com/atmosphere/Content/Home.htm
Apr 16, 2026 20:00 - Apr 17, 2026 04:00 EDT
Release includes the following:
• CPaaS - This update enhances call recording and improves overall system compatibility and reliability. It also expands OpenTelemetry capabilities for better event tracking and increases buffer capacity to improve throughput and call quality.
• Mixins - This release strengthens the Mixins service with more consistent API communication, improved JSON logging with accurate timestamps, enhanced asynchronous processing, and expanded text-to-speech support across multiple vendors.
• Smart Communicator - This release introduces a scalable, compliant multi-participant messaging experience, enabling teams to collaborate with customers more effectively. It includes coordinated updates across core components to ensure reliable, end-to-end performance.
• SmartFlows - This release introduces Global Reusable Flow templates, allowing teams to standardize workflows and deploy them across multiple customer accounts for faster onboarding. It also adds support for SmartCapture plans for SIP-only customers and removes deprecated integrations to streamline the platform.
• SMS Servers - This update will enhance group messaging capabilities. This work is designed to ensure traffic continues to run smoothly with no expected service interruption.
All releases and upgrades will be performed gradually across redundant segregated environments, nodes, and locations per our standard Change Management procedures. We have built in redundancy to ensure uninterrupted service—there will be active nodes, environments, and locations active at all times while the targeted nodes are upgraded. IntelePeer will always have a roll-back procedure as a standard requirement and will deploy that if there are any issues in our in-process, and post release testing.
CPaaS,Mixins,Smart Communicator,SmartFlows,SMS Servers
https://docs.IntelePeer.com/atmosphere/Content/Home.htm
Apr 16, 2026 20:00 - Apr 17, 2026 04:00 EDT
Communications Automation Platform (CAP)
Under Maintenance
Smartflows Automation
Under Maintenance
Insights Analytics
Operational
Engage Campaigns
Operational
IntelePeer Portal
Operational
Intelepeer Portal API
Operational
List Management
Operational
AI Hub
Operational
Intelepeer LLM
Under Maintenance
Open AI
Operational
Azure Service
Operational
AI Agents
Under Maintenance
Smart Messaging Platform
Under Maintenance
SMS
Under Maintenance
MMS
Operational
10DLC
Operational
SMS API
Operational
Telecom Watchlist
Operational
Verizon Networks
Operational
AT&T
Operational
T-Mobile
Operational
Neustar
Operational
Lumen Toll Free
Operational
Cloud Watchlist
Operational
Deepgram
Operational
Google Services
Operational
Amazon
Operational
IBM WATSON
Operational
test deepgram
Operational
Voice Services
Operational
Chicago Switch
Operational
Dallas Switch
Operational
Denver Switch
Operational
Voice Services Portal
Operational
Switch Number Translations
Operational
Call Authentication API
Operational
CNAM Services
Operational
International Dialing
Operational
Phone Calling (PSTN)
Operational
IntelePeer.com
Operational
MS Teams
Operational
Smart Communicator
Under Maintenance
DNS Servers
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
External Vulnerability Scans Apr 18, 2026 10:00-18:00 EDT
Upcoming scheduled maintenance notice
IntelePeer's Infosec team will be conducting routine external vulnerability scans.
All releases and upgrades will be performed gradually across redundant segregated environments, nodes, and locations per our standard Change Management procedures. We have built in redundancy to ensure uninterrupted service—there will be active nodes, environments, and locations active at all times while the targeted nodes are upgraded. IntelePeer will always have a roll-back procedure as a standard requirement and will deploy that if there are any issues in our in-process, and post release testing.
Posted on Apr 03, 2026 - 17:50 EDT
IntelePeer's Infosec team will be conducting routine external vulnerability scans.
All releases and upgrades will be performed gradually across redundant segregated environments, nodes, and locations per our standard Change Management procedures. We have built in redundancy to ensure uninterrupted service—there will be active nodes, environments, and locations active at all times while the targeted nodes are upgraded. IntelePeer will always have a roll-back procedure as a standard requirement and will deploy that if there are any issues in our in-process, and post release testing.
Posted on Apr 03, 2026 - 17:50 EDT
Change Freeze in Effect in the Voice Service Portal due Dallas Infrastructure Maintenance Apr 19, 2026 07:00-11:00 EDT
Message:
• Please do not make any changes in the Voice Services Portal during the Dallas infrastructure maintenance is underway on 4/19/26 (7am to 11am EST).
Changes made during this window risk being lost, applied incorrectly, or causing system instability.
Hold all updates until maintenance is complete to ensure they take effect as expected.
All releases and upgrades will be performed gradually across redundant segregated environments, nodes, and locations per our standard Change Management procedures. We have built in redundancy to ensure uninterrupted service—there will be active nodes, environments, and locations active at all times while the targeted nodes are upgraded. IntelePeer will always have a roll-back procedure as a standard requirement and will deploy that if there are any issues in our in-process, and post release testing.
Voice Services Portal
https://docs.IntelePeer.com/atmosphere/Content/Home.htm
Posted on Apr 07, 2026 - 19:19 EDT
• Please do not make any changes in the Voice Services Portal during the Dallas infrastructure maintenance is underway on 4/19/26 (7am to 11am EST).
Changes made during this window risk being lost, applied incorrectly, or causing system instability.
Hold all updates until maintenance is complete to ensure they take effect as expected.
All releases and upgrades will be performed gradually across redundant segregated environments, nodes, and locations per our standard Change Management procedures. We have built in redundancy to ensure uninterrupted service—there will be active nodes, environments, and locations active at all times while the targeted nodes are upgraded. IntelePeer will always have a roll-back procedure as a standard requirement and will deploy that if there are any issues in our in-process, and post release testing.
Voice Services Portal
https://docs.IntelePeer.com/atmosphere/Content/Home.htm
Posted on Apr 07, 2026 - 19:19 EDT
Dallas Network Apr 19, 2026 07:00-11:00 EDT
Update -
We will be undergoing scheduled maintenance during this time.
Apr 10, 2026 - 09:58 EDT
Apr 10, 2026 - 09:58 EDT
Scheduled -
Upcoming scheduled maintenance notice
Release includes the following:
PLEASE READ ACTION MAY BE REQUIRED
As part of IntelePeer’s continued efforts to enhance and modernize our network infrastructure, we will be performing scheduled maintenance at our Dallas Data Center. This maintenance represents the second phase of our broader data center update and modernization initiative. Similar maintenances will be scheduled later this year for our Denver and Dallas data centers, which will be communicated separately.
Maintenance Details:
Date: Sunday, April 19th, 2026
Time: 7:00 AM – 11:00 AM EST
Impact: Intermittent service impact for voice services utilizing our Dallas Data Center
During this maintenance window, customers utilizing voice services routed through our Dallas Data Center may experience intermittent service interruptions. To minimize potential impact and for customers who require 24hr availability, we strongly encourage the utilization of redundant voice trunking or alternate routing options where available.
For customers with redundant trunk configurations already in place, any impact is expected to be minimal, if any, as traffic should automatically fail over to these alternate paths during the maintenance window.
Our teams will be closely monitoring all systems throughout the maintenance and will work to promptly address any issues that may arise.
We appreciate your understanding and cooperation as we work to improve the reliability and performance of our services. If you have any questions or need assistance preparing for this maintenance, please contact our support team at +1 (866) 780-8639 or support@intelepeer.ai
Thank you for your partnership.
IntelePeer Operations
All releases and upgrades will be performed gradually across redundant segregated environments, nodes, and locations per our standard Change Management procedures. We have built in redundancy to ensure uninterrupted service—there will be active nodes, environments, and locations active at all times while the targeted nodes are upgraded. IntelePeer will always have a roll-back procedure as a standard requirement and will deploy that if there are any issues in our in-process, and post release testing.
https://docs.IntelePeer.com/atmosphere/Content/Home.htm
Apr 07, 2026 - 19:16 EDT
Release includes the following:
PLEASE READ ACTION MAY BE REQUIRED
As part of IntelePeer’s continued efforts to enhance and modernize our network infrastructure, we will be performing scheduled maintenance at our Dallas Data Center. This maintenance represents the second phase of our broader data center update and modernization initiative. Similar maintenances will be scheduled later this year for our Denver and Dallas data centers, which will be communicated separately.
Maintenance Details:
Date: Sunday, April 19th, 2026
Time: 7:00 AM – 11:00 AM EST
Impact: Intermittent service impact for voice services utilizing our Dallas Data Center
During this maintenance window, customers utilizing voice services routed through our Dallas Data Center may experience intermittent service interruptions. To minimize potential impact and for customers who require 24hr availability, we strongly encourage the utilization of redundant voice trunking or alternate routing options where available.
For customers with redundant trunk configurations already in place, any impact is expected to be minimal, if any, as traffic should automatically fail over to these alternate paths during the maintenance window.
Our teams will be closely monitoring all systems throughout the maintenance and will work to promptly address any issues that may arise.
We appreciate your understanding and cooperation as we work to improve the reliability and performance of our services. If you have any questions or need assistance preparing for this maintenance, please contact our support team at +1 (866) 780-8639 or support@intelepeer.ai
Thank you for your partnership.
IntelePeer Operations
All releases and upgrades will be performed gradually across redundant segregated environments, nodes, and locations per our standard Change Management procedures. We have built in redundancy to ensure uninterrupted service—there will be active nodes, environments, and locations active at all times while the targeted nodes are upgraded. IntelePeer will always have a roll-back procedure as a standard requirement and will deploy that if there are any issues in our in-process, and post release testing.
https://docs.IntelePeer.com/atmosphere/Content/Home.htm
Apr 07, 2026 - 19:16 EDT
Mediastore and Hermes Apr 23, 2026 20:00 - Apr 24, 2026 04:00 EDT
Upcoming scheduled maintenance notice
Release includes the following:
• Mediastore - IntelePeer is upgrading its Mediastore service to improve overall performance, reliability, and scalability, delivering a better experience for our customers.
• Hermes - The update is to improve IVR navigation, optimize text-to-speech performance and enable smoother background processing for a more seamless experience. These enhancements will help provide clearer, more natural interactions and a smoother user experience
All releases and upgrades will be performed gradually across redundant segregated environments, nodes, and locations per our standard Change Management procedures. We have built in redundancy to ensure uninterrupted service—there will be active nodes, environments, and locations active at all times while the targeted nodes are upgraded. IntelePeer will always have a roll-back procedure as a standard requirement and will deploy that if there are any issues in our in-process, and post release testing.
Mediastore, Hermes
https://docs.IntelePeer.com/atmosphere/Content/Home.htm
Posted on Apr 16, 2026 - 18:09 EDT
Release includes the following:
• Mediastore - IntelePeer is upgrading its Mediastore service to improve overall performance, reliability, and scalability, delivering a better experience for our customers.
• Hermes - The update is to improve IVR navigation, optimize text-to-speech performance and enable smoother background processing for a more seamless experience. These enhancements will help provide clearer, more natural interactions and a smoother user experience
All releases and upgrades will be performed gradually across redundant segregated environments, nodes, and locations per our standard Change Management procedures. We have built in redundancy to ensure uninterrupted service—there will be active nodes, environments, and locations active at all times while the targeted nodes are upgraded. IntelePeer will always have a roll-back procedure as a standard requirement and will deploy that if there are any issues in our in-process, and post release testing.
Mediastore, Hermes
https://docs.IntelePeer.com/atmosphere/Content/Home.htm
Posted on Apr 16, 2026 - 18:09 EDT