All Systems Operational
Communications Automation Platform (CAP) Operational
Smartflows Automation ? Operational
Insights Analytics ? Operational
Engage Campaigns ? Operational
IntelePeer Portal ? Operational
Intelepeer Portal API ? Operational
List Management Operational
SMS API ? Operational
IBM WATSON ? Operational
Intelepeer LLM Operational
Open AI Operational
Azure Service Operational
Voice Services Operational
Chicago Switch Operational
Dallas Switch Operational
Denver Switch Operational
Voice Services Portal ? Operational
Switch Number Translations ? Operational
Call Authentication API ? Operational
CNAM Services Operational
International Dialing Operational
IntelePeer.com Operational
MS Teams ? Operational
Firewall Operational
Smart Communicator Operational
10DLC Operational
Industry Watchlist Operational
Verizon Networks Operational
AT&T Operational
T-Mobile Operational
Google Services Operational
Amazon Operational
Neustar ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
External Vulnerability Scans Apr 20, 2024 09:00-21:00 EDT
IntelePeer's Infosec team will be conducting routine external vulnerability scans.
No planned service impact.

Posted on Apr 11, 2024 - 18:03 EDT
Voice Services Portal and SmartFlows Release Apr 25, 2024 20:00 - Apr 26, 2024 02:00 EDT
Message:

Upcoming scheduled maintenance notice

Voice Services Release includes the following:

• New Home pages specific to SmartProducts subscriptions.
• Ability to create SmartProduct-specific packages.

SmartFlows Release includes the following:

• Added SmartProduct functionality enhancements when initiating a new SmartFlow.
• Ability to choose the desired SmartProduct type.
• GenAI IVA (Intelligent Virtual Agent) is now available in the Intelligent Assistant section for
SmartAgent and SmartOffice Diamond customers.
• Update to the Deployed SmartAgents table on the Flows page to represent the SmartProducts.

No planned service impact during this activity

Posted on Apr 12, 2024 - 17:41 EDT
Past Incidents
Apr 17, 2024

No incidents reported today.

Apr 16, 2024

No incidents reported.

Apr 15, 2024

No incidents reported.

Apr 14, 2024

No incidents reported.

Apr 13, 2024

No incidents reported.

Apr 12, 2024

No incidents reported.

Apr 11, 2024

No incidents reported.

Apr 10, 2024

No incidents reported.

Apr 9, 2024

No incidents reported.

Apr 8, 2024

No incidents reported.

Apr 7, 2024

No incidents reported.

Apr 6, 2024
Completed - The scheduled maintenance has been completed.
Apr 6, 12:14 EDT
Update - Denver, Dallas and Chicago switches related to the maintenance are now online and processing inbound / outbound calls.
Apr 6, 11:48 EDT
Update - Some services in Dallas are coming online.
Apr 6, 11:20 EDT
Update - Denver is online and processing inbound / outbound calls.
Apr 6, 11:01 EDT
Update - Some services in Denver are coming online.
Apr 6, 10:33 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 6, 09:00 EDT
Update - Important: Switch Maintenance notice for April 6th, 2024.

Subject: **PLEASE READ** Important Maintenance Notice for April 6, 2024 - Action May Be Required

As part of our commitment to providing you with the highest level of service reliability and performance, we want to inform you about an upcoming maintenance activity scheduled for April 6, 2024. This maintenance is part of our ongoing efforts to enhance our network infrastructure and ensure its optimal performance.

IntelePeer has been dedicated over the past few years to upgrading customers from networks no longer supported by their manufacturers. If your service is identified with the nomenclature CHI4, DAL4, DEN4, CHI0, or DAL0, please be advised that your service will experience changes. We are moving customers from the Sonus GSX and Taqua T7100 networks to our more advanced and reliable Ribbon 7k switching network to ensure enhanced service continuity and performance.

Impact: This activity is designed with our commitment to minimizing service impact in mind. However, customers on IntelePeer's legacy network listed above will experience service interruptions starting at 8am MST on April 6, 2024. Service interruptions could vary between 1 and 4 hours during the scheduled maintenance window.
To determine if you may be affected, please log into the customer portal (customer.intelepeer.com), navigate to "Packages", and then to "Inventory". At the top click on "trunks" to see a list of your "Intelepeer Trunk Name" trunks.

Important Summary:
• If your Intelepeer trunk name begins with CHI4, DAL4, DEN4, CHI0 or DAL0, your service could be impacted.
• Please verify that your firewall is configured to allow traffic from IntelePeer's IP range: 68.68.112.0/20
• Changes to your dial string may be needed. Customers utilizing 11 digit dialing (Example: 18667808639) will be impacted. Intelepeer will ONLY process E164 standard (Example: +18667808639) or 10 digit standard (Example: 8667808639).

Preventative Measures:
Please verify that your firewall is configured to allow traffic from IntelePeer's IP range: 68.68.112.0/20.
Ensuring these IPs are not blocked by your firewall will help avoid any potential service disruptions during and after the maintenance window.
If you are a customer utilizing 11 digit dialing please call into the NOC to assist in making dial plan changes.

Need Assistance?
Our Network Operations Center (NOC) support team is standing by to assist with any questions or concerns you may have regarding this maintenance. Should you experience any impact, please do not hesitate to reach out to us at 866-780-8639.

We thank you for your attention to this matter and for your continued trust in Intelepeer.
Our team is dedicated to ensuring a smooth and transparent process and is here to support you every step of the way.

Warm regards,

Intelepeer Customer Support Team

Apr 5, 16:04 EDT
Update - Important: Switch Maintenance notice for April 6th, 2024.

Subject: **PLEASE READ** Important Maintenance Notice for April 6, 2024 - Action May Be Required

As part of our commitment to providing you with the highest level of service reliability and performance, we want to inform you about an upcoming maintenance activity scheduled for April 6, 2024. This maintenance is part of our ongoing efforts to enhance our network infrastructure and ensure its optimal performance.

IntelePeer has been dedicated over the past few years to upgrading customers from networks no longer supported by their manufacturers. If your service is identified with the nomenclature CHI4, DAL4, DEN4, CHI0, or DAL0, please be advised that your service will experience changes. We are moving customers from the Sonus GSX and Taqua T7100 networks to our more advanced and reliable Ribbon 7k switching network to ensure enhanced service continuity and performance.

Impact: This activity is designed with our commitment to minimizing service impact in mind. However, customers on IntelePeer's legacy network listed above will experience service interruptions starting at 8am MST on April 6, 2024. Service interruptions could vary between 1 and 4 hours during the scheduled maintenance window.
To determine if you may be affected, please log into the customer portal (customer.intelepeer.com), navigate to "Packages", and then to "Inventory". At the top click on "trunks" to see a list of your "Intelepeer Trunk Name" trunks.

Important Summary:
• If your Intelepeer trunk name begins with CHI4, DAL4, DEN4, CHI0 or DAL0, your service could be impacted.
• Please verify that your firewall is configured to allow traffic from IntelePeer's IP range: 68.68.112.0/20
• Changes to your dial string may be needed. Customers utilizing 11 digit dialing (Example: 18667808639) will be impacted. Intelepeer will ONLY process E164 standard (Example: +18667808639) or 10 digit standard (Example: 8667808639).

Preventative Measures:
Please verify that your firewall is configured to allow traffic from IntelePeer's IP range: 68.68.112.0/20.
Ensuring these IPs are not blocked by your firewall will help avoid any potential service disruptions during and after the maintenance window.
If you are a customer utilizing 11 digit dialing please call into the NOC to assist in making dial plan changes.

Need Assistance?
Our Network Operations Center (NOC) support team is standing by to assist with any questions or concerns you may have regarding this maintenance. Should you experience any impact, please do not hesitate to reach out to us at 866-780-8639.

We thank you for your attention to this matter and for your continued trust in Intelepeer.
Our team is dedicated to ensuring a smooth and transparent process and is here to support you every step of the way.

Warm regards,

Intelepeer Customer Support Team

Apr 4, 14:41 EDT
Update - Important: Switch Maintenance notice for April 6th, 2024.

Subject: **PLEASE READ** Important Maintenance Notice for April 6, 2024 - Action May Be Required

As part of our commitment to providing you with the highest level of service reliability and performance, we want to inform you about an upcoming maintenance activity scheduled for April 6, 2024. This maintenance is part of our ongoing efforts to enhance our network infrastructure and ensure its optimal performance.

IntelePeer has been dedicated over the past few years to upgrading customers from networks no longer supported by their manufacturers. If your service is identified with the nomenclature CHI4, DAL4, DEN4, CHI0, or DAL0, please be advised that your service will experience changes. We are moving customers from the Sonus GSX and Taqua T7100 networks to our more advanced and reliable Ribbon 7k switching network to ensure enhanced service continuity and performance.

Impact: This activity is designed with our commitment to minimizing service impact in mind. However, customers on IntelePeer's legacy network listed above will experience service interruptions starting at 8am MST on April 6, 2024. Service interruptions could vary between 1 and 4 hours during the scheduled maintenance window.
To determine if you may be affected, please log into the customer portal (customer.intelepeer.com), navigate to "Packages", and then to "Inventory". At the top click on "trunks" to see a list of your "Intelepeer Trunk Name" trunks.

Important Summary:
• If your Intelepeer trunk name begins with CHI4, DAL4, DEN4, CHI0 or DAL0, your service could be impacted.
• Please verify that your firewall is configured to allow traffic from IntelePeer's IP range: 68.68.112.0/20
• Changes to your dial string may be needed. Customers utilizing 11 digit dialing (Example: 18667808639) will be impacted. Intelepeer will ONLY process E164 standard (Example: +18667808639) or 10 digit standard (Example: 8667808639).

Preventative Measures:
Please verify that your firewall is configured to allow traffic from IntelePeer's IP range: 68.68.112.0/20.
Ensuring these IPs are not blocked by your firewall will help avoid any potential service disruptions during and after the maintenance window.
If you are a customer utilizing 11 digit dialing please call into the NOC to assist in making dial plan changes.

Need Assistance?
Our Network Operations Center (NOC) support team is standing by to assist with any questions or concerns you may have regarding this maintenance. Should you experience any impact, please do not hesitate to reach out to us at 866-780-8639.

We thank you for your attention to this matter and for your continued trust in Intelepeer.
Our team is dedicated to ensuring a smooth and transparent process and is here to support you every step of the way.

Warm regards,

Intelepeer Customer Support Team

Apr 3, 19:06 EDT
Update - Important: Switch Maintenance notice for April 6th, 2024.

Subject: **PLEASE READ** Important Maintenance Notice for April 6, 2024 - Action May Be Required

As part of our commitment to providing you with the highest level of service reliability and performance, we want to inform you about an upcoming maintenance activity scheduled for April 6, 2024. This maintenance is part of our ongoing efforts to enhance our network infrastructure and ensure its optimal performance.

IntelePeer has been dedicated over the past few years to upgrading customers from networks no longer supported by their manufacturers. If your service is identified with the nomenclature CHI4, DAL4, DEN4, CHI0, or DAL0, please be advised that your service will experience changes. We are moving customers from the Sonus GSX and Taqua T7100 networks to our more advanced and reliable Ribbon 7k switching network to ensure enhanced service continuity and performance.

Impact: This activity is designed with our commitment to minimizing service impact in mind. However, customers on IntelePeer's legacy network listed above will experience service interruptions starting at 8am MST on April 6, 2024. Service interruptions could vary between 1 and 4 hours during the scheduled maintenance window.
To determine if you may be affected, please log into the customer portal (customer.intelepeer.com), navigate to "Packages", and then to "Inventory". At the top click on "trunks" to see a list of your "Intelepeer Trunk Name" trunks.

Important Summary:
• If your Intelepeer trunk name begins with CHI4, DAL4, DEN4, CHI0 or DAL0, your service could be impacted.
• Please verify that your firewall is configured to allow traffic from IntelePeer's IP range: 68.68.112.0/20
• Changes to your dial string may be needed. Customers utilizing 11 digit dialing (Example: 18667808639) will be impacted. Intelepeer will ONLY process E164 standard (Example: +18667808639) or 10 digit standard (Example: 8667808639).

Preventative Measures:
Please verify that your firewall is configured to allow traffic from IntelePeer's IP range: 68.68.112.0/20.
Ensuring these IPs are not blocked by your firewall will help avoid any potential service disruptions during and after the maintenance window.
If you are a customer utilizing 11 digit dialing please call into the NOC to assist in making dial plan changes.

Need Assistance?
Our Network Operations Center (NOC) support team is standing by to assist with any questions or concerns you may have regarding this maintenance. Should you experience any impact, please do not hesitate to reach out to us at 866-780-8639.

We thank you for your attention to this matter and for your continued trust in Intelepeer.
Our team is dedicated to ensuring a smooth and transparent process and is here to support you every step of the way.

Warm regards,

Intelepeer Customer Support Team

Mar 29, 15:48 EDT
Update - We will be undergoing scheduled maintenance during this time.
Mar 25, 11:30 EDT
Update - We will be undergoing scheduled maintenance during this time.
Mar 6, 14:02 EST
Update - We will be undergoing scheduled maintenance during this time.
Mar 6, 13:53 EST
Scheduled - Subject: **PLEASE READ** Important Maintenance Notice for April 6, 2024 - Action May Be Required

As part of our commitment to providing you with the highest level of service reliability and performance, we want to inform you about an upcoming maintenance activity scheduled for April 6, 2024. This maintenance is part of our ongoing efforts to enhance our network infrastructure and ensure its optimal performance.

IntelePeer has been dedicated over the past few years to upgrading customers from networks no longer supported by their manufacturers. If your service is identified with the nomenclature CHI4, DAL4, DEN4, CHI0, or DAL0, please be advised that your service will experience changes. We are moving customers from the Sonus GSX and Taqua T7100 networks to our more advanced and reliable Ribbon 7k switching network to ensure enhanced service continuity and performance.

Impact: This activity is designed with our commitment to minimizing service impact in mind. However, customers on IntelePeer's legacy network listed above will experience service interruptions starting at 8am MST on April 6, 2024. Service interruptions could vary between 1 and 4 hours during the scheduled maintenance window.
To determine if you may be affected, please log into the customer portal (customer.intelepeer.com), navigate to "Packages", and then to "Inventory". At the top click on "trunks" to see a list of your "Intelepeer Trunk Name" trunks.

Important Summary:
• If your Intelepeer trunk name begins with CHI4, DAL4, DEN4, CHI0 or DAL0, your service could be impacted.
• Please verify that your firewall is configured to allow traffic from IntelePeer's IP range: 68.68.112.0/20
• Changes to your dial string may be needed. Customers utilizing 11 digit dialing (Example: 18667808639) will be impacted. Intelepeer will ONLY process E164 standard (Example: +18667808639) or 10 digit standard (Example: 8667808639).

Preventative Measures:
Please verify that your firewall is configured to allow traffic from IntelePeer's IP range: 68.68.112.0/20.
Ensuring these IPs are not blocked by your firewall will help avoid any potential service disruptions during and after the maintenance window.
If you are a customer utilizing 11 digit dialing please call into the NOC to assist in making dial plan changes.

Need Assistance?
Our Network Operations Center (NOC) support team is standing by to assist with any questions or concerns you may have regarding this maintenance. Should you experience any impact, please do not hesitate to reach out to us at 866-780-8639.

We thank you for your attention to this matter and for your continued trust in Intelepeer.
Our team is dedicated to ensuring a smooth and transparent process and is here to support you every step of the way.

Warm regards,

Intelepeer Customer Support Team

Feb 8, 17:10 EST
Apr 5, 2024

No incidents reported.

Apr 4, 2024

No incidents reported.

Apr 3, 2024

No incidents reported.