• API enhancements are being introduced to increase performance and reliability.
• Vertical Solutions: New functionalities include appointment confirmation, rescheduling, and cancellation.
• Improvements and fixes: Bug fixes and enhancements for CPaaS.
• Improvements and fixes: Bug fixes and enhancements related to the Smart Communicator experience.
• SMS platform improvements: Includes bug fixes and enhancements to improve stability, reliability, and overall messaging performance.
• Improvements and fixes: The Voice Services Portal has been improved to boost overall system performance, reliability, and security. These enhancements contribute to a smoother and more secure user experience.
Minor disruptions could be experienced, but not expected.
PLEASE READ ACTION MAY BE REQUIRED As part of IntelePeer’s continued efforts to enhance and modernize our network infrastructure, we will be performing scheduled maintenance at our Chicago Data Center. This maintenance represents the first phase of our broader data center update and modernization initiative. Similar maintenances will be scheduled for our Denver and Dallas data centers at later dates, which will be communicated separately.
Maintenance Details: • Date: Sunday, July 13, 2025 • Time: 2:00 AM – 5:00 AM EST • Impact: Intermittent service impact for voice services utilizing our Chicago Data Center
During this maintenance window, customers utilizing voice services routed through our Chicago Data Center may experience intermittent service interruptions. To minimize potential impact and for customers who require 24hr availability, we strongly encourage the utilization of redundant voice trunking or alternate routing options where available.
For customers with redundant trunk configurations already in place, any impact is expected to be minimal, if any, as traffic should automatically fail over to these alternate paths during the maintenance window. Our teams will be closely monitoring all systems throughout the maintenance and will work to promptly address any issues that may arise.
We appreciate your understanding and cooperation as we work to improve the reliability and performance of our services. If you have any questions or need assistance preparing for this maintenance, please contact our support team at +1 (866) 780-8639 or support@intelepeer.ai
Thank you for your partnership.
IntelePeer Operations Posted on
Jun 13, 2025 - 11:39 EDT
Completed -
The scheduled maintenance has been completed.
Jun 13, 04:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 12, 20:00 EDT
Scheduled -
Upcoming scheduled maintenance notice
Release includes the following:
• Improved Flow Management and Troubleshooting: New features like the Variable Glossary and Enhanced Audit Trail make it easier to track variables, compare flow versions, and streamline debugging— boosting efficiency for flow builders.
• Improvements and fixes: Bug fixes and enhancements to internal reporting related to Deepgram.
• Improvements and fixes: Bug fixes and enhancements related to the UI experience in AI Hub.
Minor disruptions could be experienced, but not expected.
Resolved -
This incident has been resolved.
Jun 12, 18:12 EDT
Monitoring -
Google has started to restore their data streams and we are monitoring the results.
Jun 12, 17:05 EDT
Update -
Google has started to restore their data streams and we are monitoring the results.
Jun 12, 17:05 EDT
Update -
We are continuing to work on a fix for this issue.
Jun 12, 15:32 EDT
Identified -
Intelepeer has identified an Internet wide impact via Google data streams more information will be provided as it becomes available.
Jun 12, 15:01 EDT
Update -
We are continuing to investigate this issue.
Jun 12, 14:43 EDT
Investigating -
Currently some customers could be experiencing an impact to accessing their Insights Analytics data. Intelepeer is investigating to determine the issue and resolve.
Jun 12, 14:20 EDT