All Systems Operational

Communications Automation Platform (CAP) Operational
Smartflows Automation Operational
Insights Analytics Operational
Engage Campaigns Operational
IntelePeer Portal Operational
Intelepeer Portal API Operational
List Management Operational
AI Hub Operational
Intelepeer LLM Operational
Open AI Operational
Azure Service Operational
AI Agents Operational
Smart Messaging Platform Operational
SMS Operational
MMS Operational
10DLC Operational
SMS API Operational
Telecom Watchlist Operational
Verizon Networks Operational
AT&T Operational
T-Mobile Operational
Neustar Operational
Lumen Toll Free Operational
Cloud Watchlist Operational
Deepgram Operational
Google Services Operational
Amazon Operational
IBM WATSON Operational
test deepgram Operational
Voice Services Operational
Chicago Switch Operational
Dallas Switch Operational
Denver Switch Operational
Voice Services Portal Operational
Switch Number Translations Operational
Call Authentication API Operational
CNAM Services Operational
International Dialing Operational
Phone Calling (PSTN) Operational
IntelePeer.com Operational
MS Teams Operational
Smart Communicator Operational
DNS Servers Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Chicago Switch Mar 11, 2026 22:00 - Mar 12, 2026 02:00 EDT

Upcoming scheduled maintenance notice

• Chicago Switch - Work being performed is part of FCC requirements. Any impact is limited to new trunks being built during the scheduled maintenance window and is expected to be minimal. Existing trunks and all other services will continue to operate normally.


All releases and upgrades will be performed gradually across redundant segregated environments, nodes, and locations per our standard Change Management procedures. We have built in redundancy to ensure uninterrupted service—there will be active nodes, environments, and locations active at all times while the targeted nodes are upgraded. IntelePeer will always have a roll-back procedure as a standard requirement and will deploy that if there are any issues in our in-process, and post release testing.


Chicago Switch

https://docs.IntelePeer.com/atmosphere/Content/Home.htm
Posted on Mar 02, 2026 - 18:07 EST

CPaaS, Hermes, Voice Services Portal, Smart Communicator and SMS Router Mar 12, 2026 20:00 - Mar 13, 2026 04:00 EDT

Upcoming scheduled maintenance notice

Release includes the following:

• CPaaS - This update modernizes call recording and improves overall system compatibility and reliability. The release also extends OpenTelemetry capabilities for richer event tracking and increases buffer capacity across CPaaS and AGI processing paths to improve throughput and enhance call quality.

• Hermes - This release adds MCP support for DSO, enabling Hermes to execute MCP tool calls while playing AI-generated audio. It also expands PCI “Press or Say” functionality to include Hermes (with follow-up SmartFlows and CPaaS deployments required) and introduces support for an additional TTS vendor to increase flexibility and resiliency.

• Voice Services Portal - This release refines service URL structures, improves real-time communication between platform components, and enhances logging accuracy to provide clearer visibility and easier troubleshooting. It also includes minor bug fixes and stability improvements to strengthen overall platform performance and reliability.

• Smart Communicator - This release introduces a compliant, scalable multi-participant text messaging experience that allows teams to collaborate with customers more efficiently. It required coordinated updates across backend and frontend components, SMS routing, SmartFlows configuration, new API integrations, and validation processes to ensure reliable end-to-end performance.

• SMS Router - This release addresses key issues identified during Group Messaging integration testing. Fixes improve message correlation ID consistency for external senders, ensure full group metadata is included when flows are triggered, and prevent potential duplicate flow executions in certain multi-participant scenarios. These updates strengthen message tracking accuracy and overall group messaging reliability.


All releases and upgrades will be performed gradually across redundant segregated environments, nodes, and locations per our standard Change Management procedures. We have built in redundancy to ensure uninterrupted service—there will be active nodes, environments, and locations active at all times while the targeted nodes are upgraded. IntelePeer will always have a roll-back procedure as a standard requirement and will deploy that if there are any issues in our in-process, and post release testing.


CPaaS,Hermes,Voice Services Portal,Smart Communicator and SMS Router


https://docs.IntelePeer.com/atmosphere/Content/Home.htm
Posted on Mar 02, 2026 - 15:38 EST

External Vulnerability Scans Mar 21, 2026 08:00-16:00 EDT

Upcoming scheduled maintenance notice

IntelePeer's Infosec team will be conducting routine external vulnerability scans.

All releases and upgrades will be performed gradually across redundant segregated environments, nodes, and locations per our standard Change Management procedures. We have built in redundancy to ensure uninterrupted service—there will be active nodes, environments, and locations active at all times while the targeted nodes are upgraded. IntelePeer will always have a roll-back procedure as a standard requirement and will deploy that if there are any issues in our in-process, and post release testing.
Posted on Mar 06, 2026 - 17:02 EST

Chicago Data Center Mar 29, 2026 00:00-06:00 EDT

Update - We will be undergoing scheduled maintenance during this time.
Mar 05, 2026 - 15:44 EST
Scheduled - PLEASE READ ACTION MAY BE REQUIRED
As part of IntelePeer’s continued efforts to enhance and modernize our network infrastructure, we will be performing scheduled maintenance at our Chicago Data Center. This maintenance represents the second phase of our broader data center update and modernization initiative. Similar maintenances will be scheduled later this year for our Denver and Dallas data centers, which will be communicated separately.

Maintenance Details:

Date: Sunday, March 29th, 2026
Time: 12:00 AM – 6:00 AM EST
Impact: Intermittent service impact for voice services utilizing our Chicago Data Center

During this maintenance window, customers utilizing voice services routed through our Chicago Data Center may experience intermittent service interruptions. To minimize potential impact and for customers who require 24hr availability, we strongly encourage the utilization of redundant voice trunking or alternate routing options where available.

For customers with redundant trunk configurations already in place, any impact is expected to be minimal, if any, as traffic should automatically fail over to these alternate paths during the maintenance window.

Our teams will be closely monitoring all systems throughout the maintenance and will work to promptly address any issues that may arise.

We appreciate your understanding and cooperation as we work to improve the reliability and performance of our services. If you have any questions or need assistance preparing for this maintenance, please contact our support team at +1 (866) 780-8639 or support@intelepeer.ai

Thank you for your partnership.
IntelePeer Operations
Feb 20, 2026 - 17:12 EST
Mar 6, 2026
CPaaS
Completed - The scheduled maintenance has been completed.
Mar 6, 00:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 5, 20:00 EST
Scheduled - Upcoming scheduled maintenance notice

Release includes the following:

• CPaaS - This upcoming maintenance continues our ongoing improvements to call handling, telemetry, and overall platform resiliency. As part of this effort, key components will be upgraded and underlying services updated to further enhance performance and fault tolerance. Buffer capacity will also be increased across CPaaS and AGI processing paths to support higher throughput, improve call quality, and strengthen overall platform stability.


All releases and upgrades will be performed gradually across redundant segregated environments, nodes, and locations per our standard Change Management procedures. We have built in redundancy to ensure uninterrupted service—there will be active nodes, environments, and locations active at all times while the targeted nodes are upgraded. IntelePeer will always have a roll-back procedure as a standard requirement and will deploy that if there are any issues in our in-process, and post release testing.



CPaaS
https://docs.IntelePeer.com/atmosphere/Content/Home.htm
Feb 20, 12:32 EST
Mar 5, 2026
Mar 4, 2026

No incidents reported.

Mar 3, 2026

No incidents reported.

Mar 2, 2026

No incidents reported.

Mar 1, 2026

No incidents reported.

Feb 28, 2026

No incidents reported.

Feb 27, 2026
CPaaS, Mixins, Voice Services Portal, SmartFlows, Vertical UI and DNS Servers
Completed - The scheduled maintenance has been completed.
Feb 27, 04:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 26, 20:00 EST
Scheduled - Upcoming scheduled maintenance notice

Release includes the following:

• CPaaS - This maintenance delivers continued improvements across call handling, telemetry, and reliability. It also increases buffer capacity across CPaaS and AGI processing paths to improve throughput, call quality, and overall platform stability

• Mixins - This update simplifies the AI Hub Service URL pattern to create a more consistent and predictable structure across services. Standardizing these endpoints reduces configuration complexity, minimizes integration errors, improves troubleshooting, and better aligns service patterns with broader platform standards to support future enhancements and integrations

• Voice Services Portal - This release makes it easier to understand what’s included in your subscriptions and how your products are enabled. The Portal will now clearly show the telephone numbers (TNs) included with SmartAgent and SmartOffice, along with any additional numbers you’ve purchased, so you can quickly see your total capacity in one place.

• SmartFlows - This release refines action labels used by Managed Services to improve clarity and consistency, making flows easier to configure and manage while reducing support overhead. It also includes UI work related to enhanced voice capabilities across several flow actions.

• Vertical UI - This release improves platform stability and consistency by enhancing proxy telemetry for better visibility, strengthening payload propagation, and refining SmartFlows integration with the new reusable agent framework. It also improves vendor timeout handling and continues standardizing DSO-related processing, with select planned DSO updates deferred.

• Engage -This update enhances the Dialer to send triggers through the microservices API and capture response data for improved reliability, auditing, and analytics. It also introduces OpenTelemetry integration to standardize tracing, metrics, and logging, providing stronger end-to-end visibility across the new architecture.

• DNS Servers - Maintenance updates DNS routing and adds public resolvers to improve reliability and resolution performance. This work will be performed with full redundancy in place to minimize any service disruption.


All releases and upgrades will be performed gradually across redundant segregated environments, nodes, and locations per our standard Change Management procedures. We have built in redundancy to ensure uninterrupted service—there will be active nodes, environments, and locations active at all times while the targeted nodes are upgraded. IntelePeer will always have a roll-back procedure as a standard requirement and will deploy that if there are any issues in our in-process, and post release testing.


CPaaS,Mixins,Voice Services Portal,SmartFlows,Vertical UI, Engage and DNS Servers


https://docs.IntelePeer.com/atmosphere/Content/Home.htm
Feb 17, 12:03 EST
Feb 26, 2026
Feb 25, 2026

No incidents reported.

Feb 24, 2026

No incidents reported.

Feb 23, 2026

No incidents reported.

Feb 22, 2026

No incidents reported.

Feb 21, 2026
External Vulnerability Scans
Completed - The scheduled maintenance has been completed.
Feb 21, 18:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 21, 10:00 EST
Scheduled - Upcoming scheduled maintenance notice

IntelePeer's Infosec team will be conducting routine external vulnerability scans.

All releases and upgrades will be performed gradually across redundant segregated environments, nodes, and locations per our standard Change Management procedures. We have built in redundancy to ensure uninterrupted service—there will be active nodes, environments, and locations active at all times while the targeted nodes are upgraded. IntelePeer will always have a roll-back procedure as a standard requirement and will deploy that if there are any issues in our in-process, and post release testing.


IntelePeer.com
Jan 23, 18:18 EST
Feb 20, 2026
Chicago Switch
Completed - The scheduled maintenance has been completed.
Feb 20, 05:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 20, 01:00 EST
Scheduled - Upcoming scheduled maintenance notice

• Chicago Switch - Chicago HD drive replacement on the alternate node. No planned service impact during this activity. All systems will continue to operate normally, and the team will monitor the environment to ensure full stability throughout the maintenance.


All releases and upgrades will be performed gradually across redundant segregated environments, nodes, and locations per our standard Change Management procedures. We have built in redundancy to ensure uninterrupted service—there will be active nodes, environments, and locations active at all times while the targeted nodes are upgraded. IntelePeer will always have a roll-back procedure as a standard requirement and will deploy that if there are any issues in our in-process, and post release testing.


Chicago Switch

https://docs.IntelePeer.com/atmosphere/Content/Home.htm
Feb 5, 16:51 EST
CPaaS and DNS Servers
Completed - The scheduled maintenance has been completed.
Feb 20, 04:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 19, 20:00 EST
Scheduled - Upcoming scheduled maintenance notice

Release includes the following:

• CPaaS - This release continues the previous update by enhancing logging and telemetry for more consistent end-to-end visibility and faster troubleshooting, while increasing CPaaS and AGI buffer capacity to improve throughput, call quality, and overall reliability.

• DNS Servers - Maintenance updates DNS routing and adds public resolvers to improve reliability and resolution performance. This work will be performed with full redundancy in place to minimize any service disruption.


All releases and upgrades will be performed gradually across redundant segregated environments, nodes, and locations per our standard Change Management procedures. We have built in redundancy to ensure uninterrupted service—there will be active nodes, environments, and locations active at all times while the targeted nodes are upgraded. IntelePeer will always have a roll-back procedure as a standard requirement and will deploy that if there are any issues in our in-process, and post release testing.

CPaaS, DNS Servers

https://docs.IntelePeer.com/atmosphere/Content/Home.htm
Jan 23, 18:17 EST
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