All Systems Operational
Communications Automation Platform (CAP) Operational
Smartflows Automation ? Operational
Insights Analytics ? Operational
Engage Campaigns ? Operational
IntelePeer Portal ? Operational
Intelepeer Portal API ? Operational
List Management Operational
AI Hub Operational
Intelepeer LLM Operational
Open AI Operational
Azure Service Operational
Smart Messaging Platform Operational
SMS Operational
MMS Operational
10DLC Operational
SMS API ? Operational
Telecom Watchlist Operational
Verizon Networks Operational
AT&T Operational
T-Mobile Operational
Neustar ? Operational
Lumen Toll Free Operational
Cloud Watchlist Operational
Deepgram Operational
Google Services Operational
Amazon Operational
IBM WATSON ? Operational
test deepgram ? Operational
Voice Services Operational
Chicago Switch Operational
Dallas Switch Operational
Denver Switch Operational
Voice Services Portal ? Operational
Switch Number Translations ? Operational
Call Authentication API ? Operational
CNAM Services Operational
International Dialing Operational
Phone Calling (PSTN) Operational
IntelePeer.com Operational
MS Teams ? Operational
Smart Communicator Operational
DNS Servers Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
General Network Maintenance, SmartFlows v2.10 and DNS Jan 23, 2025 20:00 - Jan 24, 2025 02:00 EST
Upcoming scheduled maintenance notice

Release includes the following:

• Server Capacity Augments.

• DNS enhancements.

• Chicago SBC System log and resiliency testing.

• Enhanced Reporting and Customization: Monitor flow performance with the new Reporting action, using
KPIs or custom values.

• Voice and Speech Recognition updates for improved message delivery and speech recognition.

• Improved Usability and Flexibility: Percent Routing now accepts variables, Connected Flow fields
display flow names.


Minor disruptions could be experienced, but not expected.


https://docs.intelepeer.com/atmosphere/Content/Home.htm

Posted on Jan 16, 2025 - 17:50 EST
External Vulnerability Scans Jan 25, 2025 09:00-21:00 EST
Upcoming scheduled maintenance notice

IntelePeer's Infosec team will be conducting routine external vulnerability scans.

No planned service impact during this activity.

Posted on Jan 09, 2025 - 17:26 EST
Past Incidents
Jan 20, 2025

No incidents reported today.

Jan 19, 2025

No incidents reported.

Jan 18, 2025

No incidents reported.

Jan 17, 2025
Completed - The scheduled maintenance has been completed.
Jan 17, 00:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 16, 20:00 EST
Scheduled - Upcoming scheduled maintenance notice

Release includes the following:

• Our voice service portal will be undergoing a performance update to ensure
optimal efficiency and reliability.

• This update will include the latest features and improvements to enhance your experience.

• This update will include the latest features mostly pertaining to Intelepeer's 10 DLC process.

No planned service impact during this activity.


https://docs.intelepeer.com/atmosphere/Content/Home.htm

Jan 13, 14:46 EST
Jan 16, 2025
Jan 15, 2025

No incidents reported.

Jan 14, 2025

No incidents reported.

Jan 13, 2025

No incidents reported.

Jan 12, 2025

No incidents reported.

Jan 11, 2025

No incidents reported.

Jan 10, 2025
Completed - The scheduled maintenance has been completed.
Jan 10, 00:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 9, 20:00 EST
Scheduled - Upcoming scheduled maintenance notice

• Ability to label messages or conversations as unread for easier follow-up on important tasks.

• Streamline team communication with features like assigning phone numbers to inboxes and
starting new threads using customer phone numbers.

• Improved alerting.

• Improvements and fixes: Bug fixes and enhancements for the Engage platform.

No planned service impact during this activity.


https://docs.intelepeer.com/atmosphere/Content/Home.htm

Jan 9, 17:23 EST
Jan 9, 2025
Jan 8, 2025

No incidents reported.

Jan 7, 2025
Resolved - This incident has been resolved.
Jan 7, 19:15 EST
Update - We are continuing to monitor for any further issues.
Jan 7, 16:42 EST
Monitoring - A fix has been implemented and we are monitoring the results.
Jan 7, 16:36 EST
Update - It appears the issue is mitigated and we are continuing to monitor.
Jan 7, 16:35 EST
Update - We are continuing to investigate this issue.
Jan 7, 16:18 EST
Update - We are continuing to investigate this issue.
Jan 7, 16:17 EST
Investigating - We are currently investigating this issue.
Jan 7, 16:10 EST
Jan 6, 2025

No incidents reported.