IntelePeer StatusPage Status

All Systems Operational

Communications Automation Platform (CAP) Operational

Smartflows Automation Operational

Insights Analytics Operational

Engage Campaigns Operational

IntelePeer Portal Operational

Intelepeer Portal API Operational

List Management Operational

AI Hub Operational

Intelepeer LLM Operational

Open AI Operational

Azure Service Operational

Smart Messaging Platform Operational

SMS Operational

MMS Operational

10DLC Operational

SMS API Operational

Telecom Watchlist Operational

Verizon Networks Operational

AT&T Operational

T-Mobile Operational

Neustar Operational

Cloud Watchlist Operational

Deepgram Operational

Google Services Operational

Amazon Operational

IBM WATSON Operational

Voice Services Operational

Chicago Switch Operational

Dallas Switch Operational

Denver Switch Operational

Voice Services Portal Operational

Switch Number Translations Operational

Call Authentication API Operational

CNAM Services Operational

International Dialing Operational

Phone Calling (PSTN) Operational

IntelePeer.com Operational

MS Teams Operational

Smart Communicator Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Dallas Firewall Change Oct 22, 2024 22:00 - Oct 23, 2024 02:00 EDT

Upcoming scheduled maintenance notice

• IntelePeer will implement a critical software release to upgrade the core network infrastructure at the
Dallas colocation facility.

• This upgrade, recommended by our vendors, aims to address underlying issues that do not
currently impact customers.

No planned service impact during this activity
Posted on Oct 18, 2024 - 15:19 EDT

SmartFlows v2.7 Oct 24, 2024 20:00 - Oct 25, 2024 02:00 EDT

Upcoming scheduled maintenance notice

Release includes the following:

• SmartFlows 2.7 includes back-end improvements for optimized storage and seamless loading of
legacy flows.

• New features: Hover over flow names to view the Flow ID, and the VM Detection checkbox has
been removed from Dial action Inputs.

• Bug fixes: Error messages appear correctly when editing flow version names, and navigation to
the last page of the flows table is now resolved.

Minor disruptions could be experienced, but not expected.

https://docs.intelepeer.com/atmosphere/Content/Home.htm
Posted on Oct 18, 2024 - 15:30 EDT

Past Incidents

Oct 22, 2024

No incidents reported today.

Oct 21, 2024

No incidents reported.

Oct 20, 2024

No incidents reported.

Oct 19, 2024

External Vulnerability Scans

Completed - The scheduled maintenance has been completed.
Oct 19, 21:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 19, 09:00 EDT

Scheduled - Upcoming scheduled maintenance notice

IntelePeer's Infosec team will be conducting routine external vulnerability scans.

No planned service impact during this activity.
Oct 18, 09:17 EDT

Oct 18, 2024

No incidents reported.

Oct 17, 2024

No incidents reported.

Oct 16, 2024

No incidents reported.

Oct 15, 2024

No incidents reported.

Oct 14, 2024

No incidents reported.

Oct 13, 2024

No incidents reported.

Oct 12, 2024

No incidents reported.

Oct 11, 2024

Hurricane Milton

Completed - The scheduled maintenance has been completed.
Oct 11, 11:27 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 9, 20:00 EDT

Scheduled - In anticipation of Hurricane Milton making landfall in Florida,
IntelePeer AI is committed to ensuring all of our customers are updated with any event or impairment notices.

Given our network geographical dispersion and High Availability redundancy, there is no anticipated impacts in service to any of our customers.

If there are any localized impacts with Regional carriers, IntelePeer will post and alert our customers through this StatusPage accordingly to reroute traffic where needed.

In any emergency situations, please call IntelePeer support 24x7x365 at 866-780-8639.

For less critical and timely issues, please email at support@intelepeer.ai.

Additional resource to check
https://downdetector.com/
Oct 7, 17:12 EDT

SmartFlows v2.6 continuation

Completed - The scheduled maintenance has been completed.
Oct 11, 00:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 10, 20:00 EDT

Scheduled - Upcoming scheduled maintenance notice

Release includes the following:

SmartFlows v2.6

• Next Gen Voice toggle: Enables Text-to-Speech streaming and greater customization of
audio messages in flows.

• Percent Routing action: Now accepts variables in the Value field, with Available Variables visible
in the Configurations Panel for Condition and Switch actions.

• Improvements and fixes: Bug fixes and enhancements for a smoother automation experience
in SmartFlows v2.6.

Minor disruptions could be experienced, including some related to actions and queries.

https://docs.intelepeer.com/atmosphere/Content/Home.htm
Oct 7, 16:51 EDT

Oct 10, 2024

Microsoft Teams Impairment

Resolved - This incident has been resolved.
Oct 10, 16:05 EDT

Monitoring - A fix has been implemented and we are monitoring the results.
Oct 10, 16:04 EDT

Investigating - We are currently investigating this issue.
Oct 10, 13:20 EDT

Oct 9, 2024

Oct 8, 2024

No incidents reported.