In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 21, 2025 - 10:00 EDT
Scheduled - Upcoming scheduled maintenance notice

IntelePeer's Infosec team will be conducting routine external vulnerability scans.

No planned service impact during this activity.

Jun 21, 2025 10:00-22:00 EDT
Communications Automation Platform (CAP) Operational
Smartflows Automation ? Operational
Insights Analytics ? Operational
Engage Campaigns ? Operational
IntelePeer Portal ? Operational
Intelepeer Portal API ? Operational
List Management Operational
AI Hub Operational
Intelepeer LLM Operational
Open AI Operational
Azure Service Operational
Smart Messaging Platform Operational
SMS Operational
MMS Operational
10DLC Operational
SMS API ? Operational
Telecom Watchlist Operational
Verizon Networks Operational
AT&T Operational
T-Mobile Operational
Neustar ? Operational
Lumen Toll Free Operational
Cloud Watchlist Operational
Deepgram Operational
Google Services Operational
Amazon Operational
IBM WATSON ? Operational
test deepgram ? Operational
Voice Services Operational
Chicago Switch Operational
Dallas Switch Operational
Denver Switch Operational
Voice Services Portal ? Operational
Switch Number Translations ? Operational
Call Authentication API ? Operational
CNAM Services Operational
International Dialing Operational
Phone Calling (PSTN) Operational
IntelePeer.com Under Maintenance
MS Teams ? Operational
Smart Communicator Operational
DNS Servers Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

IntelePeer Components Jun 26, 2025 20:00 - Jun 27, 2025 04:00 EDT

Upcoming scheduled maintenance notice

Release includes the following:

• API enhancements are being introduced to increase performance and reliability.

• Vertical Solutions: New functionalities include appointment confirmation, rescheduling, and cancellation.

• Improvements and fixes: Bug fixes and enhancements for CPaaS.

• Improvements and fixes: Bug fixes and enhancements related to the Smart Communicator experience.

• SMS platform improvements: Includes bug fixes and enhancements to improve stability, reliability, and
overall messaging performance.

• Improvements and fixes: The Voice Services Portal has been improved to boost overall system
performance, reliability, and security. These enhancements contribute to a smoother and more secure
user experience.

Minor disruptions could be experienced, but not expected.

Hermes, Vertical Solutions, CPaaS, SmartCommunicator, SMS Router, Voice Services Portal


https://docs.intelepeer.com/atmosphere/Content/Home.htm

Posted on Jun 18, 2025 - 19:20 EDT

IntelePeer Components Jun 27, 2025 05:30-13:30 EDT

Upcoming scheduled maintenance notice

Release includes the following:

• Improvements and fixes: Bug fixes and enhancements related to the UI experience in AI Hub.

• Improved Navigation: Updates to make accessing features and resources more intuitive.

No planned service impact during this activity.

AI Hub

https://docs.intelepeer.com/atmosphere/Content/Home.htm

Posted on Jun 06, 2025 - 10:58 EDT

Chicago Data Center Jul 13, 2025 02:00-05:00 EDT

Dear Valued Customer,

PLEASE READ ACTION MAY BE REQUIRED
As part of IntelePeer’s continued efforts to enhance and modernize our network infrastructure, we will be performing scheduled maintenance at our Chicago Data Center. This maintenance represents the first phase of our broader data center update and modernization initiative. Similar maintenances will be scheduled for our Denver and Dallas data centers at later dates, which will be communicated separately.

Maintenance Details:
• Date: Sunday, July 13, 2025
• Time: 2:00 AM – 5:00 AM EST
• Impact: Intermittent service impact for voice services utilizing our Chicago Data Center

During this maintenance window, customers utilizing voice services routed through our Chicago Data Center may experience intermittent service interruptions. To minimize potential impact and for customers who require 24hr availability, we strongly encourage the utilization of redundant voice trunking or alternate routing options where available.

For customers with redundant trunk configurations already in place, any impact is expected to be minimal, if any, as traffic should automatically fail over to these alternate paths during the maintenance window.
Our teams will be closely monitoring all systems throughout the maintenance and will work to promptly address any issues that may arise.

We appreciate your understanding and cooperation as we work to improve the reliability and performance of our services. If you have any questions or need assistance preparing for this maintenance, please contact our support team at +1 (866) 780-8639 or support@intelepeer.ai

Thank you for your partnership.

IntelePeer Operations

Posted on Jun 13, 2025 - 11:39 EDT
Jun 21, 2025

Unresolved incident: External Vulnerability Scans.

Jun 20, 2025

No incidents reported.

Jun 19, 2025

No incidents reported.

Jun 18, 2025
Completed - The scheduled maintenance has been completed.
Jun 18, 04:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 17, 20:00 EDT
Scheduled - Upcoming scheduled maintenance notice

Release includes the following:

• Improvements and fixes: This update includes bug fixes and enhancements to the internal
reporting system associated with the Insights View.

No planned service impact during this activity.

Insights

https://docs.intelepeer.com/atmosphere/Content/Home.htm

Jun 6, 11:16 EDT
Jun 17, 2025
Jun 16, 2025

No incidents reported.

Jun 15, 2025

No incidents reported.

Jun 14, 2025

No incidents reported.

Jun 13, 2025
Completed - The scheduled maintenance has been completed.
Jun 13, 04:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 12, 20:00 EDT
Scheduled - Upcoming scheduled maintenance notice

Release includes the following:

• Improved Flow Management and Troubleshooting: New features like the Variable Glossary and Enhanced Audit Trail make it easier to track variables, compare flow versions, and streamline debugging— boosting efficiency for flow builders.

• Improvements and fixes: Bug fixes and enhancements to internal reporting related to Deepgram.

• Improvements and fixes: Bug fixes and enhancements related to the UI experience in AI Hub.

Minor disruptions could be experienced, but not expected.

Smartflows, Deepgram, AI Hub

https://docs.intelepeer.com/atmosphere/Content/Home.htm

Jun 6, 11:32 EDT
Jun 12, 2025
Resolved - This incident has been resolved.
Jun 12, 18:12 EDT
Monitoring - Google has started to restore their data streams and we are monitoring the results.
Jun 12, 17:05 EDT
Update - Google has started to restore their data streams and we are monitoring the results.
Jun 12, 17:05 EDT
Update - We are continuing to work on a fix for this issue.
Jun 12, 15:32 EDT
Identified - Intelepeer has identified an Internet wide impact via Google data streams more information will be provided as it becomes available.
Jun 12, 15:01 EDT
Update - We are continuing to investigate this issue.
Jun 12, 14:43 EDT
Investigating - Currently some customers could be experiencing an impact to accessing their Insights Analytics data. Intelepeer is investigating to determine the issue and resolve.
Jun 12, 14:20 EDT
Jun 11, 2025

No incidents reported.

Jun 10, 2025

No incidents reported.

Jun 9, 2025

No incidents reported.

Jun 8, 2025

No incidents reported.

Jun 7, 2025

No incidents reported.