All Systems Operational

Communications Automation Platform (CAP) Operational
Smartflows Automation Operational
Insights Analytics Operational
Engage Campaigns Operational
IntelePeer Portal Operational
Intelepeer Portal API Operational
List Management Operational
AI Hub Operational
Intelepeer LLM Operational
Open AI Operational
Azure Service Operational
AI Agents Operational
Smart Messaging Platform Operational
SMS Operational
MMS Operational
10DLC Operational
SMS API Operational
Telecom Watchlist Operational
Verizon Networks Operational
AT&T Operational
T-Mobile Operational
Neustar Operational
Lumen Toll Free Operational
Cloud Watchlist Operational
Deepgram Operational
Google Services Operational
Amazon Operational
IBM WATSON Operational
test deepgram Operational
Voice Services Operational
Chicago Switch Operational
Dallas Switch Operational
Denver Switch Operational
Voice Services Portal Operational
Switch Number Translations Operational
Call Authentication API Operational
CNAM Services Operational
International Dialing Operational
Phone Calling (PSTN) Operational
IntelePeer.com Operational
MS Teams Operational
Smart Communicator Operational
DNS Servers Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

DNS Servers Feb 5, 2026 20:00 - Feb 6, 2026 04:00 EST

Upcoming scheduled maintenance notice

Release includes the following:

• DNS Servers - Maintenance updates DNS routing and adds public resolvers to improve reliability and resolution performance. This work will be performed with full redundancy in place to minimize any service disruption.


All releases and upgrades will be performed gradually across redundant segregated environments, nodes, and locations per our standard Change Management procedures. We have built in redundancy to ensure uninterrupted service—there will be active nodes, environments, and locations active at all times while the targeted nodes are upgraded. IntelePeer will always have a roll-back procedure as a standard requirement and will deploy that if there are any issues in our in-process, and post release testing.


DNS Servers

https://docs.IntelePeer.com/atmosphere/Content/Home.htm
Posted on Jan 16, 2026 - 15:07 EST

CPaaS, Hermes, List Management, Voice Services Portal and DNS Servers Feb 12, 2026 20:00 - Feb 13, 2026 04:00 EST

Release includes the following:

• CPaaS - This update strengthens the CPaaS platform through improved logging and telemetry, ensuring system activity is captured more consistently end to end for better visibility and faster troubleshooting. It also increases buffer capacity across CPaaS and AGI processing paths to improve throughput, call quality, and overall reliability.

• Hermes - This update introduces an initial set of dynamic text-to-speech controls, allowing speech to be slowed down or sped up as needed. It also improves error messaging and closed captioning, adds clearer speech usage metrics for better operational visibility, and includes minor fixes to improve overall stability and reliability.

• List Management - This update includes backend compatibility improvements, stronger validation to properly handle special characters, and enhancements to support the new Portal experience. Together, these changes ensure smoother editing, safer navigation, and a more reliable user experience when working with lists.

• Voice Services Portal - These enhancements streamline service URL patterns, enable more seamless real-time communication between platform components, and improve logging accuracy to deliver clearer visibility, easier diagnostics, and stronger overall platform stability.

• DNS Servers - Maintenance updates DNS routing and adds public resolvers to improve reliability and resolution performance. This work will be performed with full redundancy in place to minimize any service disruption.


All releases and upgrades will be performed gradually across redundant segregated environments, nodes, and locations per our standard Change Management procedures. We have built in redundancy to ensure uninterrupted service—there will be active nodes, environments, and locations active at all times while the targeted nodes are upgraded. IntelePeer will always have a roll-back procedure as a standard requirement and will deploy that if there are any issues in our in-process, and post release testing.


CPaaS, Hermes, List Management, Voice Services Portal and DNS Servers

https://docs.IntelePeer.com/atmosphere/Content/Home.htm
Posted on Jan 23, 2026 - 18:14 EST

CPaaS and DNS Servers Feb 19, 2026 20:00 - Feb 20, 2026 04:00 EST

Upcoming scheduled maintenance notice

Release includes the following:

• CPaaS - This release continues the previous update by enhancing logging and telemetry for more consistent end-to-end visibility and faster troubleshooting, while increasing CPaaS and AGI buffer capacity to improve throughput, call quality, and overall reliability.

• DNS Servers - Maintenance updates DNS routing and adds public resolvers to improve reliability and resolution performance. This work will be performed with full redundancy in place to minimize any service disruption.


All releases and upgrades will be performed gradually across redundant segregated environments, nodes, and locations per our standard Change Management procedures. We have built in redundancy to ensure uninterrupted service—there will be active nodes, environments, and locations active at all times while the targeted nodes are upgraded. IntelePeer will always have a roll-back procedure as a standard requirement and will deploy that if there are any issues in our in-process, and post release testing.

CPaaS, DNS Servers

https://docs.IntelePeer.com/atmosphere/Content/Home.htm
Posted on Jan 23, 2026 - 18:17 EST

External Vulnerability Scans Feb 21, 2026 10:00-18:00 EST

Upcoming scheduled maintenance notice

IntelePeer's Infosec team will be conducting routine external vulnerability scans.

All releases and upgrades will be performed gradually across redundant segregated environments, nodes, and locations per our standard Change Management procedures. We have built in redundancy to ensure uninterrupted service—there will be active nodes, environments, and locations active at all times while the targeted nodes are upgraded. IntelePeer will always have a roll-back procedure as a standard requirement and will deploy that if there are any issues in our in-process, and post release testing.


IntelePeer.com
Posted on Jan 23, 2026 - 18:18 EST
Feb 5, 2026

No incidents reported today.

Feb 4, 2026
CPaaS
Completed - The scheduled maintenance has been completed.
Feb 4, 00:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 3, 20:00 EST
Scheduled - Upcoming scheduled maintenance notice

Release includes the following:

• CPaaS - This update delivers a range of improvements to enhance system reliability, observability, and performance. Key changes include migration to updated monitoring functionality, enhanced event logging, fixes for action execution and buffer limitations, and multiple bug fixes addressing stability, race conditions, and message handling.


All releases and upgrades will be performed gradually across redundant segregated environments, nodes, and locations per our standard Change Management procedures. We have built in redundancy to ensure uninterrupted service—there will be active nodes, environments, and locations active at all times while the targeted nodes are upgraded. IntelePeer will always have a roll-back procedure as a standard requirement and will deploy that if there are any issues in our in-process, and post release testing.


CPaaS,Mixins

https://docs.IntelePeer.com/atmosphere/Content/Home.htm
Jan 30, 10:47 EST
Feb 3, 2026
Feb 2, 2026

No incidents reported.

Feb 1, 2026

No incidents reported.

Jan 31, 2026

No incidents reported.

Jan 30, 2026
AI Hub
Completed - The scheduled maintenance has been completed.
Jan 30, 09:30 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 30, 05:30 EST
Scheduled - Upcoming scheduled maintenance notice

Release includes the following:

• Improvements and fixes: Bug fixes and enhancements related to the UI experience in AI Hub.

• Improved Navigation: Updates to make accessing features and resources more intuitive.


All releases and upgrades will be performed gradually across redundant segregated environments, nodes, and locations per our standard Change Management procedures. We have built in redundancy to ensure uninterrupted service—there will be active nodes, environments and locations active at all times while the targeted nodes are upgraded. IntelePeer will always have a roll-back procedure as a standard requirement and will deploy that if there are any issues in our in-process, and post release testing.

AI Hub


https://docs.IntelePeer.com/atmosphere/Content/Home.htm
Jan 16, 15:08 EST
AI Hub, Voice Services Portal, Vertical UI, CPaaS and Smart Communicator
Completed - The scheduled maintenance has been completed.
Jan 30, 04:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 29, 20:00 EST
Scheduled - Release includes the following:

• AI Hub - Added enhancements to improve consistency by simplifying service URL patterns and ensure logs record accurate date information. These changes help support clearer troubleshooting, better diagnostics, and a more reliable overall experience.

• Voice Service Portal - These enhancements simplify service URL patterns, improve real-time communication between components, and strengthen logging accuracy, supporting better visibility, diagnostics, and overall platform stability.

Updated Portal UI Experience - We’re introducing a refreshed Portal user interface (UI) that offers a more modern, streamlined experience. Starting today, the new UI will be the default view, and users can still switch back to the previous version.
Important: On February 26, the option to switch back to the previous version will be removed, and the new Portal UI will become the only available experience.

• Vertical UI - This update delivers a significant enhancement to Solutions Hub, enabling easier self-service and simpler configuration management at each location. It allows teams to control features, appointment policies, language prompts, and FAQ content, providing greater flexibility and consistency across locations.

• List Management - This update includes backend compatibility improvements, stronger validation to properly handle special characters, and enhancements to support the new Portal experience. Together, these changes ensure smoother editing, safer navigation, and a more reliable user experience when working with lists.

• DNS servers - Maintenance updates DNS routing and adds public resolvers to improve reliability and resolution performance. This work will be performed with full redundancy in place to minimize any service disruption.

• CPaaS - This update delivers a range of improvements to enhance system reliability, observability, and performance. Key changes include migration to updated monitoring functionality, enhanced event logging, fixes for action execution and buffer limitations, and multiple bug fixes addressing stability, race conditions, and message handling.

• Smart Communicator - This update introduces enhancements to support collaborative group messaging and improves access to shared and supervised inbox information. It also refines compliance-related user experiences and simplifies inbox onboarding, helping teams manage conversations more efficiently and with greater clarity.


All releases and upgrades will be performed gradually across redundant segregated environments, nodes, and locations per our standard Change Management procedures. We have built in redundancy to ensure uninterrupted service—there will be active nodes, environments, and locations active at all times while the targeted nodes are upgraded. IntelePeer will always have a roll-back procedure as a standard requirement and will deploy that if there are any issues in our in-process, and post release testing.


AI Hub, Voice Services Portal, Vertical UI, CPaaS and Smart Communicator

https://docs.IntelePeer.com/atmosphere/Content/Home.htm
Jan 16, 15:21 EST
Jan 29, 2026
Jan 28, 2026

No incidents reported.

Jan 27, 2026

No incidents reported.

Jan 26, 2026

No incidents reported.

Jan 25, 2026

No incidents reported.

Jan 24, 2026

No incidents reported.

Jan 23, 2026
Voice Services Portal, CPaaS, Chicago Switch and DNS Servers
Completed - The scheduled maintenance has been completed.
Jan 23, 04:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 22, 20:00 EST
Scheduled - Upcoming scheduled maintenance notice

Release includes the following:

• Voice Service Portal - This update simplifies service URL patterns and adds a new interface to support smoother, real-time communication between platform components. It also enhances logging with improved structure and accurate date formatting for better visibility and diagnostics, while addressing underlying asynchronous processing improvements to strengthen overall stability.
Updated Portal UI Experience - We’re introducing a refreshed Portal user interface (UI) that offers a more modern, streamlined experience. Starting today, the new UI will be the default view, and users can still switch back to the previous version.
Important: On February 26, the option to switch back to the previous version will be removed, and the new Portal UI will become the only available experience.

• CPaaS - This update delivers a range of improvements to enhance system reliability, observability, and performance. Key changes include migration to updated monitoring functionality, enhanced event logging, fixes for action execution and buffer limitations, and multiple bug fixes addressing stability, race conditions, and message handling.

• Chicago Switch - Chicago HD drive replacement on the alternate node. No planned service impact during this activity. All systems will continue to operate normally, and the team will monitor the environment to ensure full stability throughout the maintenance.

• DNS servers - This maintenance updates DNS routing and adds public resolvers to improve reliability and resolution performance. This work will be performed with full redundancy in place to minimize any service disruption.


All releases and upgrades will be performed gradually across redundant segregated environments, nodes, and locations per our standard Change Management procedures. We have built in redundancy to ensure uninterrupted service—there will be active nodes, environments, and locations active at all times while the targeted nodes are upgraded. IntelePeer will always have a roll-back procedure as a standard requirement and will deploy that if there are any issues in our in-process, and post release testing.


Voice Services Portal, API, SmartFlows, DNS Servers

https://docs.IntelePeer.com/atmosphere/Content/Home.htm
Jan 9, 09:39 EST
Jan 22, 2026
Operator Connect Trunks
Completed - The scheduled maintenance has been completed.
Jan 22, 22:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 22, 20:00 EST
Scheduled - Upcoming scheduled maintenance notice

Release includes the following:

• Operator Connect Trunks - As part of ongoing Microsoft Teams Operator Connect validation, we are aligning Calling Line Identity and privacy behavior across all North America trunks to ensure consistent handling of caller information and anonymous calls. This change is being completed with no expected downtime or service interruption.


All releases and upgrades will be performed gradually across redundant segregated environments, nodes, and locations per our standard Change Management procedures. We have built in redundancy to ensure uninterrupted service—there will be active nodes, environments, and locations active at all times while the targeted nodes are upgraded. IntelePeer will always have a roll-back procedure as a standard requirement and will deploy that if there are any issues in our in-process, and post release testing.


Operator Connect Trunks for iPilot

https://docs.IntelePeer.com/atmosphere/Content/Home.htm
Jan 16, 15:15 EST
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