All Systems Operational

Communications Automation Platform (CAP) Operational
Smartflows Automation Operational
Insights Analytics Operational
Engage Campaigns Operational
IntelePeer Portal Operational
Intelepeer Portal API Operational
List Management Operational
AI Hub Operational
Intelepeer LLM Operational
Open AI Operational
Azure Service Operational
AI Agents Operational
Smart Messaging Platform Operational
SMS Operational
MMS Operational
10DLC Operational
SMS API Operational
Telecom Watchlist Operational
Verizon Networks Operational
AT&T Operational
T-Mobile Operational
Neustar Operational
Lumen Toll Free Operational
Cloud Watchlist Operational
Deepgram Operational
Google Services Operational
Amazon Operational
IBM WATSON Operational
test deepgram Operational
Voice Services Operational
Chicago Switch Operational
Dallas Switch Operational
Denver Switch Operational
Voice Services Portal Operational
Switch Number Translations Operational
Call Authentication API Operational
CNAM Services Operational
International Dialing Operational
Phone Calling (PSTN) Operational
IntelePeer.com Operational
MS Teams Operational
Smart Communicator Operational
DNS Servers Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Hermes and DNS Servers May 20, 2026 20:00 - May 21, 2026 04:00 EDT

Upcoming scheduled maintenance notice

Release includes the following:

• Hermes - This update includes reliability improvements to the AI-powered voice experience, ensuring automated voice interactions flow correctly and consistently. It also includes a fix to improve the accuracy of real-time conversation transcription, ensuring spoken responses are captured completely and without interruption for a clearer, more seamless caller experience.

• DNS Servers - IntelePeer will be upgrading its DNS Server software to improve overall reliability and resolution performance.


All releases and upgrades will be performed gradually across redundant segregated environments, nodes, and locations per our standard Change Management procedures. We have built in redundancy to ensure uninterrupted service—there will be active nodes, environments, and locations active at all times while the targeted nodes are upgraded. IntelePeer will always have a roll-back procedure as a standard requirement and will deploy that if there are any issues in our in-process, and post release testing.


Hermes and DNS Servers

https://docs.IntelePeer.com/atmosphere/Content/Home.htm
Posted on May 14, 2026 - 16:13 EDT
May 16, 2026
External Vulnerability Scans
Completed - The scheduled maintenance has been completed.
May 16, 18:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 16, 10:00 EDT
Scheduled - Upcoming scheduled maintenance notice

IntelePeer's Infosec team will be conducting routine external vulnerability scans.

All releases and upgrades will be performed gradually across redundant segregated environments, nodes, and locations per our standard Change Management procedures. We have built in redundancy to ensure uninterrupted service—there will be active nodes, environments, and locations active at all times while the targeted nodes are upgraded. IntelePeer will always have a roll-back procedure as a standard requirement and will deploy that if there are any issues in our in-process, and post release testing.

IntelePeer.com
May 4, 15:47 EDT
May 15, 2026
SmartFlows, Mixins
Completed - The scheduled maintenance has been completed.
May 15, 04:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 14, 20:00 EDT
Scheduled - Upcoming scheduled maintenance notice

Release includes the following:

• SmartFlows - This release introduces the ability to search and rename variables directly within your automation flows, with all references updating automatically for a smoother and more consistent building experience. It also includes a reliability fix to ensure AI-powered actions within your flows continue to perform correctly when flows are redeployed.

• Mixins - This update enables MediaBridge text-to-speech support, delivering clearer, more natural-sounding voice responses within your automation workflows. This enhancement expands text-to-speech vendor flexibility and helps ensure a more seamless and resilient audio experience for your callers.



All releases and upgrades will be performed gradually across redundant segregated environments, nodes, and locations per our standard Change Management procedures. We have built in redundancy to ensure uninterrupted service—there will be active nodes, environments, and locations active at all times while the targeted nodes are upgraded. IntelePeer will always have a roll-back procedure as a standard requirement and will deploy that if there are any issues in our in-process, and post release testing.


SmartFlows, Mixins

https://docs.IntelePeer.com/atmosphere/Content/Home.htm
May 4, 18:48 EDT
May 14, 2026
May 13, 2026

No incidents reported.

May 12, 2026

No incidents reported.

May 11, 2026
Capacity Augmentation for CPaaS
Completed - The scheduled maintenance has been completed.
May 11, 23:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 11, 21:00 EDT
Scheduled - Upcoming scheduled maintenance notice

Release includes the following:

• IntelePeer will be performing routine maintenance to further improve platform performance, stability, and overall reliability. This work is part of our ongoing efforts to ensure a consistent and high-quality experience. No customer impact is expected during this maintenance window.


All releases and upgrades will be performed gradually across redundant segregated environments, nodes, and locations per our standard Change Management procedures. We have built in redundancy to ensure uninterrupted service—there will be active nodes, environments, and locations active at all times while the targeted nodes are upgraded. IntelePeer will always have a roll-back procedure as a standard requirement and will deploy that if there are any issues in our in-process, and post release testing.


CPaaS
May 11, 18:29 EDT
May 10, 2026

No incidents reported.

May 9, 2026

No incidents reported.

May 8, 2026
Intermittent call failures
Resolved - A fix has been implemented and we are currently monitoring.
May 8, 17:22 EDT
Investigating - We are currently investigating intermittent stability issues impacting call routing. Customers may experience delayed or inconsistent call completion behavior during this time.

Our engineering teams are actively working on service behaviors. We will continue to provide updates as more information becomes available.
May 8, 16:38 EDT
Routing Engine
Completed - The scheduled maintenance has been completed.
May 8, 04:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 7, 20:00 EDT
Scheduled - Upcoming scheduled maintenance notice

Release includes the following:

• IntelePeer will be performing scheduled maintenance to upgrade key components of our call routing infrastructure to a more modern and secure platform. During this window, customers may experience brief interruptions to voice services, and our team will be actively monitoring to ensure a smooth transition.


All releases and upgrades will be performed gradually across redundant segregated environments, nodes, and locations per our standard Change Management procedures. We have built in redundancy to ensure uninterrupted service—there will be active nodes, environments, and locations active at all times while the targeted nodes are upgraded. IntelePeer will always have a roll-back procedure as a standard requirement and will deploy that if there are any issues in our in-process, and post release testing.


Routing Engine

https://docs.IntelePeer.com/atmosphere/Content/Home.htm
May 4, 15:45 EDT
May 7, 2026
May 6, 2026

No incidents reported.

May 5, 2026

No incidents reported.

May 4, 2026

No incidents reported.

May 3, 2026

No incidents reported.

May 2, 2026

No incidents reported.

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