All Systems Operational

Communications Automation Platform (CAP) Operational
Smartflows Automation ? Operational
Insights Analytics ? Operational
Engage Campaigns ? Operational
IntelePeer Portal ? Operational
Intelepeer Portal API ? Operational
List Management Operational
AI Hub Operational
Intelepeer LLM Operational
Open AI Operational
Azure Service Operational
Smart Messaging Platform Operational
SMS Operational
MMS Operational
10DLC Operational
SMS API ? Operational
Telecom Watchlist Operational
Verizon Networks Operational
AT&T Operational
T-Mobile Operational
Neustar ? Operational
Lumen Toll Free Operational
Cloud Watchlist Operational
Deepgram Operational
Google Services Operational
Amazon Operational
IBM WATSON ? Operational
test deepgram ? Operational
Voice Services Operational
Chicago Switch Operational
Dallas Switch Operational
Denver Switch Operational
Voice Services Portal ? Operational
Switch Number Translations ? Operational
Call Authentication API ? Operational
CNAM Services Operational
International Dialing Operational
Phone Calling (PSTN) Operational
IntelePeer.com Operational
MS Teams ? Operational
Smart Communicator Operational
DNS Servers Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

IntelePeer Components Jul 10, 2025 20:00 - Jul 11, 2025 04:00 EDT

Release includes the following:

• API enhancements are being introduced to increase performance and reliability.

• Improvements and fixes: This update includes bug fixes and system enhancements for CPaaS Mixins,
improving overall reliability and functionality.

• Vertical Solutions: New functionalities include appointment confirmation,
rescheduling, and cancellation.

• Improvements and fixes: This update includes bug fixes and enhancements to the internal
reporting system associated with the Insights View.

• Improvements and fixes: We've enhanced the Voice Services Portal to improve overall performance,
reliability, and security, and expanded API functionality to support more efficient transactions.

Minor disruptions could be experienced, but not expected.

Hermes,CPaaS,Healthcare Verticals,Insights,Portal

https://docs.intelepeer.com/atmosphere/Content/Home.htm

Posted on Jul 01, 2025 - 10:21 EDT

IntelePeer Components Jul 11, 2025 05:30-13:30 EDT

Upcoming scheduled maintenance notice

Release includes the following:

• Improvements and fixes: Bug fixes and enhancements related to the UI experience in AI Hub.

• Improved Navigation: Updates to make accessing features and resources more intuitive.


No planned service impact during this activity

Posted on Jul 01, 2025 - 10:23 EDT

Chicago Data Center Jul 13, 2025 02:00-05:00 EDT

Dear Valued Customer,

PLEASE READ ACTION MAY BE REQUIRED
As part of IntelePeer’s continued efforts to enhance and modernize our network infrastructure, we will be performing scheduled maintenance at our Chicago Data Center. This maintenance represents the first phase of our broader data center update and modernization initiative. Similar maintenances will be scheduled for our Denver and Dallas data centers at later dates, which will be communicated separately.

Maintenance Details:
• Date: Sunday, July 13, 2025
• Time: 2:00 AM – 5:00 AM EST
• Impact: Intermittent service impact for voice services utilizing our Chicago Data Center

During this maintenance window, customers utilizing voice services routed through our Chicago Data Center may experience intermittent service interruptions. To minimize potential impact and for customers who require 24hr availability, we strongly encourage the utilization of redundant voice trunking or alternate routing options where available.

For customers with redundant trunk configurations already in place, any impact is expected to be minimal, if any, as traffic should automatically fail over to these alternate paths during the maintenance window.
Our teams will be closely monitoring all systems throughout the maintenance and will work to promptly address any issues that may arise.

We appreciate your understanding and cooperation as we work to improve the reliability and performance of our services. If you have any questions or need assistance preparing for this maintenance, please contact our support team at +1 (866) 780-8639 or support@intelepeer.ai

Thank you for your partnership.

IntelePeer Operations

Posted on Jun 13, 2025 - 11:39 EDT
Jul 1, 2025

No incidents reported today.

Jun 30, 2025

No incidents reported.

Jun 29, 2025

No incidents reported.

Jun 28, 2025

No incidents reported.

Jun 27, 2025
Completed - The scheduled maintenance has been completed.
Jun 27, 13:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 27, 05:30 EDT
Scheduled - Upcoming scheduled maintenance notice

Release includes the following:

• Improvements and fixes: Bug fixes and enhancements related to the UI experience in AI Hub.

• Improved Navigation: Updates to make accessing features and resources more intuitive.

No planned service impact during this activity.

AI Hub

https://docs.intelepeer.com/atmosphere/Content/Home.htm

Jun 6, 10:58 EDT
Completed - The scheduled maintenance has been completed.
Jun 27, 04:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 26, 20:00 EDT
Scheduled - Upcoming scheduled maintenance notice

Release includes the following:

• API enhancements are being introduced to increase performance and reliability.

• Vertical Solutions: New functionalities include appointment confirmation, rescheduling, and cancellation.

• Improvements and fixes: Bug fixes and enhancements for CPaaS.

• Improvements and fixes: Bug fixes and enhancements related to the Smart Communicator experience.

• SMS platform improvements: Includes bug fixes and enhancements to improve stability, reliability, and
overall messaging performance.

• Improvements and fixes: The Voice Services Portal has been improved to boost overall system
performance, reliability, and security. These enhancements contribute to a smoother and more secure
user experience.

Minor disruptions could be experienced, but not expected.

Hermes, Vertical Solutions, CPaaS, SmartCommunicator, SMS Router, Voice Services Portal


https://docs.intelepeer.com/atmosphere/Content/Home.htm

Jun 18, 19:20 EDT
Jun 26, 2025
Jun 25, 2025

No incidents reported.

Jun 24, 2025

No incidents reported.

Jun 23, 2025

No incidents reported.

Jun 22, 2025

No incidents reported.

Jun 21, 2025
Completed - The scheduled maintenance has been completed.
Jun 21, 22:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 21, 10:00 EDT
Scheduled - Upcoming scheduled maintenance notice

IntelePeer's Infosec team will be conducting routine external vulnerability scans.

No planned service impact during this activity.

Jun 6, 10:55 EDT
Jun 20, 2025

No incidents reported.

Jun 19, 2025

No incidents reported.

Jun 18, 2025
Completed - The scheduled maintenance has been completed.
Jun 18, 04:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 17, 20:00 EDT
Scheduled - Upcoming scheduled maintenance notice

Release includes the following:

• Improvements and fixes: This update includes bug fixes and enhancements to the internal
reporting system associated with the Insights View.

No planned service impact during this activity.

Insights

https://docs.intelepeer.com/atmosphere/Content/Home.htm

Jun 6, 11:16 EDT
Jun 17, 2025