All Systems Operational

Communications Automation Platform (CAP) Operational
Smartflows Automation ? Operational
Insights Analytics ? Operational
Engage Campaigns ? Operational
IntelePeer Portal ? Operational
Intelepeer Portal API ? Operational
List Management Operational
AI Hub Operational
Intelepeer LLM Operational
Open AI Operational
Azure Service Operational
Smart Messaging Platform Operational
SMS Operational
MMS Operational
10DLC Operational
SMS API ? Operational
Telecom Watchlist Operational
Verizon Networks Operational
AT&T Operational
T-Mobile Operational
Neustar ? Operational
Lumen Toll Free Operational
Cloud Watchlist Operational
Deepgram Operational
Google Services Operational
Amazon Operational
IBM WATSON ? Operational
test deepgram ? Operational
Voice Services Operational
Chicago Switch Operational
Dallas Switch Operational
Denver Switch Operational
Voice Services Portal ? Operational
Switch Number Translations ? Operational
Call Authentication API ? Operational
CNAM Services Operational
International Dialing Operational
Phone Calling (PSTN) Operational
IntelePeer.com Operational
MS Teams ? Operational
Smart Communicator Operational
DNS Servers Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

IntelePeer Components May 21, 2025 20:00 - May 22, 2025 00:00 EDT

Update - We will be undergoing scheduled maintenance during this time.
May 08, 2025 - 16:42 EDT
Scheduled - Upcoming scheduled maintenance notice

Release includes the following:

• Improvements and fixes: Bug fixes and enhancements for a smoother experience in the
Voice Services Portal.

• Users can now expect a more seamless interaction with the portal, resulting in
increased efficiency and usability.

• Improvements and fixes: This update includes bug fixes and enhancements to the
internal reporting system associated with the Insights View. These changes aim to
improve the accuracy and usability of data insights for better decision-making.

• Improvements and fixes: Bug fixes and enhancements related user roles in List
Management. Some brief routing adjustments may occur during the maintenance
window.

No planned service impact during this activity.

Voice Services Portal, Insights View, List Management

https://docs.intelepeer.com/atmosphere/Content/Home.htm
May 06, 2025 - 16:24 EDT
May 21, 2025

No incidents reported today.

May 20, 2025
Cloudflare
Completed - The scheduled maintenance has been completed.
May 20, 23:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 20, 22:00 EDT
Scheduled - Upcoming scheduled maintenance notice

Release includes the following:

• Implement routing infrastructure upgrade aimed at improving network performance and reliability.

• Enhanced routing logic to optimize traffic paths, reduce latency, and improve failover response.


Minor disruptions could be experienced but not expected.

LLM, KPI actions and Managed Solutions actions.

https://docs.intelepeer.com/atmosphere/Content/Home.htm
May 9, 16:53 EDT
May 19, 2025

No incidents reported.

May 18, 2025

No incidents reported.

May 17, 2025
External Vulnerability Scans
Completed - The scheduled maintenance has been completed.
May 17, 22:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 17, 10:00 EDT
Scheduled - Upcoming scheduled maintenance notice

IntelePeer's Infosec team will be conducting routine external vulnerability scans.


No planned service impact during this activity.
May 2, 11:42 EDT
May 16, 2025
IntelePeer Components
Completed - The scheduled maintenance has been completed.
May 16, 00:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 15, 20:00 EDT
Scheduled - Upcoming scheduled maintenance notice

Release includes the following:

• The update adds support for a new speech recognition provider and makes the system more stable by
handling errors more smoothly.

• Improved search functionality within Smart Analytics. By refining search capabilities, the
platform enhances overall productivity and data accessibility.

• Optimized User Experience – Refinements enhance usability, providing a smoother, more intuitive
interface with improved accessibility and efficiency.


No planned service impact during this activity.

Hermes, CPaaS and Analytics

https://docs.intelepeer.com/atmosphere/Content/Home.htm
May 6, 16:21 EDT
May 15, 2025
May 14, 2025

No incidents reported.

May 13, 2025

No incidents reported.

May 12, 2025

No incidents reported.

May 11, 2025

No incidents reported.

May 10, 2025

No incidents reported.

May 9, 2025
IntelePeer Components
Completed - The scheduled maintenance has been completed.
May 9, 02:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 8, 20:00 EDT
Scheduled - Upcoming scheduled maintenance notice

Release includes the following:

• Improvements and fixes: This update includes bug fixes and enhancements to the internal reporting
system associated with the Insights View. These changes aim to improve the accuracy and usability of
data insights for better decision-making.

• Improvements and fixes: Bug fixes and enhancements have been implemented to improve the quality
and reliability of internal logs for AGI. These updates help ensure more accurate system diagnostics
and troubleshooting.

• Improvements and fixes: The Voice Services Portal has been improved to boost overall system
performance, reliability, and security. These enhancements contribute to a smoother and more secure
user experience.

Minor disruptions could be experienced but not expected.

AGI, Insights View and Voice Services Portal


https://docs.intelepeer.com/atmosphere/Content/Home.htm
Apr 24, 18:20 EDT
May 8, 2025
May 7, 2025

No incidents reported.

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