• CPaaS - This release includes reliability and performance improvements to the call processing platform. It resolves an issue where call transfers could enter a retry loop after a caller disconnected, ensuring calls are handled cleanly and efficiently. It also includes improvements to call flow processing speed and enhanced integration with AI-powered voice interactions for a more responsive and seamless caller experience.
• List Management - This release includes usability and security enhancements to the List Management platform. It adds timestamp column support, improves user permission controls, and introduces unsaved changes prompts to help prevent accidental data loss. It also enhances data privacy for shared global lists by ensuring users only see their own records.
All releases and upgrades will be performed gradually across redundant segregated environments, nodes, and locations per our standard Change Management procedures. We have built in redundancy to ensure uninterrupted service—there will be active nodes, environments, and locations active at all times while the targeted nodes are upgraded. IntelePeer will always have a roll-back procedure as a standard requirement and will deploy that if there are any issues in our in-process, and post release testing.