• CPaaS - This update strengthens the CPaaS platform through improved logging and telemetry, ensuring system activity is captured more consistently end to end for better visibility and faster troubleshooting. It also increases buffer capacity across CPaaS and AGI processing paths to improve throughput, call quality, and overall reliability.
• Hermes - This update introduces an initial set of dynamic text-to-speech controls, allowing speech to be slowed down or sped up as needed. It also improves error messaging and closed captioning, adds clearer speech usage metrics for better operational visibility, and includes minor fixes to improve overall stability and reliability.
• List Management - This update includes backend compatibility improvements, stronger validation to properly handle special characters, and enhancements to support the new Portal experience. Together, these changes ensure smoother editing, safer navigation, and a more reliable user experience when working with lists.
• Voice Services Portal - These enhancements streamline service URL patterns, enable more seamless real-time communication between platform components, and improve logging accuracy to deliver clearer visibility, easier diagnostics, and stronger overall platform stability.
• DNS Servers - Maintenance updates DNS routing and adds public resolvers to improve reliability and resolution performance. This work will be performed with full redundancy in place to minimize any service disruption.
All releases and upgrades will be performed gradually across redundant segregated environments, nodes, and locations per our standard Change Management procedures. We have built in redundancy to ensure uninterrupted service—there will be active nodes, environments, and locations active at all times while the targeted nodes are upgraded. IntelePeer will always have a roll-back procedure as a standard requirement and will deploy that if there are any issues in our in-process, and post release testing.
CPaaS, Hermes, List Management, Voice Services Portal and DNS Servers
This scheduled maintenance affects: Communications Automation Platform (CAP) (Smartflows Automation, List Management), Voice Services (Voice Services Portal), and DNS Servers.