Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Sep 04, 2025 - 20:00 EDT
Scheduled
Upcoming scheduled maintenance notice
Release includes the following:
• Hermes - Updates to Hermes will improve voice recognition accuracy and text-to-speech (TTS) performance. These enhancements provide clearer, more natural interactions and a smoother user \ experience.
• CPaaS - Addressing an issue where certain Spanish characters were not processed correctly and improved handling of results with nested data. Updates are being made to ensure system stability during errors or timeouts and to enhance overall workflow performance.
• Smart Communicator – IntelePeer will be releasing updates to Smart Communicator, along with new template options, tenant-level controls, and expanded integration for 10DLC information. This release also includes general bug fixes to improve notifications and navigation.
• Infrastructure Upgrades – Network enhancements include upgraded software and security layers designed to improve detection and strengthen overall system protection.
All releases and upgrades will be performed gradually across redundant segregated environments, nodes, and locations per our standard Change Management procedures. We have built in redundancy to ensure uninterrupted service—there will be active nodes, environments and locations active at all times while the targeted nodes are upgraded. Intelepeer will always have a roll-back procedure as a standard requirement and will deploy that if there are any issues in our in-process, and post release testing.