• Improvements and fixes: Bug fixes and enhancements to internal reporting related to Insights View.
• Improvements and fixes: Bug fixes and enhancements related user roles in List Management.
• New and updated APIs now support TN registration viewing, inbox creation, and enhanced agent management with bulk request capabilities and new features like Supervised Inboxes.
• Improvements and fixes: Bug fixes and enhancements related to the Smart Communicator experience.
• Added powerful new GenAI IVA updates, including the “Tool/Function” autotrigger toggle, expanded variable access, custom variable creation, and deeper data insights with HTTP response tracking.
• Improvements and fixes: Bug fixes and enhancements related to internal logs for AGI.
• Enhanced usability with updates to the Metadata and Metrics page, smarter KPI tracking, improved Press or Say actions with Next Gen Voice via Deepgram, and customizable API trigger URLs.
• Improvements and fixes: Voice Services Portal improvements to enhance system performance, reliability, and security.
Minor disruptions could be experienced but not expected.
AGI, Insights View v2.1, List Management, Smart Communicator v2.14, SmartFlows v2.13 and Voice Services Portal v2.9