Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Oct 23, 2025 - 20:00 EDT
Scheduled
Upcoming scheduled maintenance notice
Release includes the following:
• Hermes – Enhancements include improved text-to-speech accuracy through new language code support and pronunciation updates, as well as stability improvements to ASRAI ahead of its general release. Additional updates enhance telemetry, metrics, and performance responsiveness, with groundwork begun for future TTS caching.
• Engage – Expanding database storage to support future growth and ensure continued stability and performance. This work will be performed with full redundancy in place, ensuring no service disruption while maintaining reliable operations as data volume increases.
• Smart Communicator - This release improves contact syncing accuracy and interface reliability, enhances agent visibility and search capabilities, and introduces usability updates such as an expanded typing window. Additional updates include template management fixes, API enhancements for better data retrieval, and ongoing performance and message delivery improvements.
• SMS Router– This release includes initial updates to support the upcoming group messaging feature, fixes to ensure correct file delivery, and improvements to the messaging gateway and attachment handling for better performance and reliability.
All releases and upgrades will be performed gradually across redundant segregated environments, nodes, and locations per our standard Change Management procedures. We have built in redundancy to ensure uninterrupted service—there will be active nodes, environments and locations active at all times while the targeted nodes are upgraded. Intelepeer will always have a roll-back procedure as a standard requirement and will deploy that if there are any issues in our in-process, and post release testing.