• CPaaS continuation - This release includes reliability and stability improvements to the call processing platform. It resolves an issue that could cause instability during high-volume endpoint activity and ensures call flows gracefully handle incomplete routing configurations. It also includes improvements to the availability and accessibility of call recordings.
• Voice Services Portal - This release includes usability and reliability improvements to the Voice Services Portal, enhancing the overall stability and performance of the platform for a more consistent user experience.
• Smart Communicator - This release includes reliability and usability improvements to the messaging experience. It resolves an issue where deleting older messages could result in an error, ensures the message restore feature works correctly within the expected recovery window, and addresses the GIF picker functionality for a more complete and reliable messaging experience.
• AI Agents - This release includes enhancements to the AI voice agent's integration with healthcare practice management systems, improving the accuracy of appointment status reporting and patient lookup across multiple vendors. It also adds support for collecting and saving insurance information during new patient scheduling, and includes reliability improvements to prescription refill processing for a more seamless patient experience.
• SMS - This update includes improvements to the accuracy and reliability of SMS message delivery reporting. It resolves an issue where delivery receipts were returning an unknown status, ensuring customers receive accurate and consistent delivery confirmations for their outbound messages.
All releases and upgrades will be performed gradually across redundant segregated environments, nodes, and locations per our standard Change Management procedures. We have built in redundancy to ensure uninterrupted service—there will be active nodes, environments, and locations active at all times while the targeted nodes are upgraded. IntelePeer will always have a roll-back procedure as a standard requirement and will deploy that if there are any issues in our in-process, and post release testing.