• List Management – This update improves the reliability and usability of the List Management V2 platform. It includes enhancements to data accuracy, search functionality, and CSV uploads, providing a more consistent and dependable user experience.
• Smart Communicator – This release improves the reliability and usability of the messaging experience. New conversations are created more consistently across all inbox types, and messages sent through supervised inboxes are now correctly attributed to the sending agent for better visibility and reporting.
• SMS Routers - This update includes improvements to the accuracy and reliability of SMS message delivery reporting. It resolves an issue where delivery receipts were returning an unknown status, ensuring customers receive accurate and consistent delivery confirmations for their outbound messages.
All releases and upgrades will be performed gradually across redundant segregated environments, nodes, and locations per our standard Change Management procedures. We have built in redundancy to ensure uninterrupted service—there will be active nodes, environments, and locations active at all times while the targeted nodes are upgraded. IntelePeer will always have a roll-back procedure as a standard requirement and will deploy that if there are any issues in our in-process, and post release testing.