• SMS Router - This update improves reliability and message accuracy across several areas. It includes connectivity updates to ensure continued support for partner routing, corrections to message logging for clearer reporting, proper handling of unsupported MMS numbers. Additionally, outdated MMS cache files are now automatically removed to keep the system running smoothly.
• Hermes - This release improves text-to-speech performance with new caching that speeds up repeat messages and reduces processing load. Additional enhancements provide smoother tool-based interactions, smarter handling of date prompts, and optional integration with captioning features for an improved user experience.
• Vertical DSO - This update improves appointment workflows, strengthens patient handling, and enhances overall usability. It adds simplified connection points for patient lookup and appointment management, fully integrates key DSO agent features like KPI tracking, insurance intake, provider preference handling, and Spanish language support, and includes multiple quality-of-life improvements. Additionally, creating new locations in Solutions Hub is now more reliable with better validation, consistent naming, and safeguards for unsaved changes.
• SmartFlows - This update focuses on improving clarity, flexibility, and user experience. It adds new SmartFlows variables to give builders more control, updates action labels to make flows easier to understand, and enhances the interface to better support voice options. It also includes behind-the-scenes compliance updates to strengthen system security and future-proof SmartFlows.
• List Management - Updates include backend improvements to support upcoming database upgrades, enhanced validation to prevent issues caused by special characters, and compatibility updates for the new Portal UI to ensure smooth editing and navigation within the updated interface.
• DNS Servers - Maintenance updates DNS routing and adds public resolvers to improve reliability and resolution performance. This work will be performed with full redundancy in place to minimize any service disruption.
• Mixins - Updated to improve performance, consistency, and maintainability. Enhancements include connecting to an upgraded data store, adding support for asynchronous API variable handling, simplifying service API URL structures, and standardizing log date formats for clearer traceability.
All releases and upgrades will be performed gradually across redundant segregated environments, nodes, and locations per our standard Change Management procedures. We have built in redundancy to ensure uninterrupted service—there will be active nodes, environments, and locations active at all times while the targeted nodes are upgraded. IntelePeer will always have a roll-back procedure as a standard requirement and will deploy that if there are any issues in our in-process, and post release testing.
SMS Router, Hermes,Vertical DSO, Smartflows, List Management, DN Servers and Mixins
This scheduled maintenance affects: Communications Automation Platform (CAP) (Smartflows Automation, List Management), Smart Messaging Platform (SMS), and DNS Servers.