• CPaaS - This update enhances call recording and improves overall system compatibility and reliability. It also expands OpenTelemetry capabilities for better event tracking and increases buffer capacity to improve throughput and call quality.
• Mixins - This release strengthens the Mixins service with more consistent API communication, improved JSON logging with accurate timestamps, enhanced asynchronous processing, and expanded text-to-speech support across multiple vendors.
• Voice Services Portal - This release delivers user interface improvements and bug fixes to enhance the overall portal experience. Updates focus on smoother navigation, better responsiveness, and improved stability when managing voice services and account settings.
• Smart Communicator - This release introduces a scalable, compliant multi-participant messaging experience, enabling teams to collaborate with customers more effectively. It includes coordinated updates across core components to ensure reliable, end-to-end performance.
• SmartFlows - This release introduces Global Reusable Flow templates, allowing teams to standardize workflows and deploy them across multiple customer accounts for faster onboarding. It also adds support for SmartCapture plans for SIP-only customers and removes deprecated integrations to streamline the platform.
• SMS Servers - Performing a targeted hardware update to enhance message processing reliability. This work is designed to ensure traffic continues to run smoothly with no expected service interruption.
All releases and upgrades will be performed gradually across redundant segregated environments, nodes, and locations per our standard Change Management procedures. We have built in redundancy to ensure uninterrupted service—there will be active nodes, environments, and locations active at all times while the targeted nodes are upgraded. IntelePeer will always have a roll-back procedure as a standard requirement and will deploy that if there are any issues in our in-process, and post release testing.